Richard V.
VP Customer Success at Cyolo at Cyolo- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Bio
Caryn N.
Richard was one of the best managers/leaders I've worked for in my career. He is thoughtful, provides guidance without ego, always gracious, kind and encouraging. He built a team that was accountable for achieving results by motivating people, leading by example, and helping them be their very best. At the same time, Richard makes people feel safe because it starts with the heart and he has a huge heart and is very sincere. He always has clear vision, is courageous, has integrity, honesty, and humility. He is a strategic planner and believes in teamwork. By inspiring confidence and trust, showing respect, empathy, and care, he cultivates teams of competent, confident individuals who work cohesively. Richard is a passionate leader and I would jump at the opportunity to work with him again!
Richard Small
I greatly enjoyed working with Richard. He is easy to work with and always helpful. He is a customer advocate, and so a great ally when you're making things better for the customer. We did a great many interviews together, and his presence made them enjoyable. He understands teamwork and leadership and knows how to find and retain good people. I look forward to working with Richard in the future.
Caryn N.
Richard was one of the best managers/leaders I've worked for in my career. He is thoughtful, provides guidance without ego, always gracious, kind and encouraging. He built a team that was accountable for achieving results by motivating people, leading by example, and helping them be their very best. At the same time, Richard makes people feel safe because it starts with the heart and he has a huge heart and is very sincere. He always has clear vision, is courageous, has integrity, honesty, and humility. He is a strategic planner and believes in teamwork. By inspiring confidence and trust, showing respect, empathy, and care, he cultivates teams of competent, confident individuals who work cohesively. Richard is a passionate leader and I would jump at the opportunity to work with him again!
Richard Small
I greatly enjoyed working with Richard. He is easy to work with and always helpful. He is a customer advocate, and so a great ally when you're making things better for the customer. We did a great many interviews together, and his presence made them enjoyable. He understands teamwork and leadership and knows how to find and retain good people. I look forward to working with Richard in the future.
Caryn N.
Richard was one of the best managers/leaders I've worked for in my career. He is thoughtful, provides guidance without ego, always gracious, kind and encouraging. He built a team that was accountable for achieving results by motivating people, leading by example, and helping them be their very best. At the same time, Richard makes people feel safe because it starts with the heart and he has a huge heart and is very sincere. He always has clear vision, is courageous, has integrity, honesty, and humility. He is a strategic planner and believes in teamwork. By inspiring confidence and trust, showing respect, empathy, and care, he cultivates teams of competent, confident individuals who work cohesively. Richard is a passionate leader and I would jump at the opportunity to work with him again!
Richard Small
I greatly enjoyed working with Richard. He is easy to work with and always helpful. He is a customer advocate, and so a great ally when you're making things better for the customer. We did a great many interviews together, and his presence made them enjoyable. He understands teamwork and leadership and knows how to find and retain good people. I look forward to working with Richard in the future.
Caryn N.
Richard was one of the best managers/leaders I've worked for in my career. He is thoughtful, provides guidance without ego, always gracious, kind and encouraging. He built a team that was accountable for achieving results by motivating people, leading by example, and helping them be their very best. At the same time, Richard makes people feel safe because it starts with the heart and he has a huge heart and is very sincere. He always has clear vision, is courageous, has integrity, honesty, and humility. He is a strategic planner and believes in teamwork. By inspiring confidence and trust, showing respect, empathy, and care, he cultivates teams of competent, confident individuals who work cohesively. Richard is a passionate leader and I would jump at the opportunity to work with him again!
Richard Small
I greatly enjoyed working with Richard. He is easy to work with and always helpful. He is a customer advocate, and so a great ally when you're making things better for the customer. We did a great many interviews together, and his presence made them enjoyable. He understands teamwork and leadership and knows how to find and retain good people. I look forward to working with Richard in the future.
Experience
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Cyolo
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United States
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Computer and Network Security
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1 - 100 Employee
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VP Customer Success at Cyolo
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Feb 2022 - Present
Responsible for the Customer Success and Architecture team. Responsible for the Customer Success and Architecture team.
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CyCognito
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United States
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Computer and Network Security
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100 - 200 Employee
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Head of Customer Success
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Oct 2019 - Mar 2022
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Zscaler
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United States
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Computer and Network Security
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700 & Above Employee
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Zscaler Director of Deployment Services
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Jul 2017 - Oct 2019
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Professional Services Director
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Jan 2012 - Jul 2017
A public multinational corporation headquartered in Mountain View provides mobile device management and security to large enterprises. Customer Success Professional Services Group; Responsible for a team of 22 Professional Services engineers to achieve utilization, customer satisfaction and project revenue goals. Key responsibilities include: •Lead and manage the teams in the implementation of MobileIron solutions. •Support business strategy, performance metrics and provide upper management visibility on performance to plan updates. •Hands on the day to day management of team activities such as coaching, mentoring, customer escalation management and resource balancing. •Work with Finance, legal and accounting to properly complete SOW’s and timely recognize revenue. •Work closely with business and sales teams to plan, sell and deliver MobileIron solutions to clients. •Provide delivery leadership which includes relationship management with the customer through the implementation teams and monitoring of project financials to ensure project efficiency. •Responsible for practice development. This includes helping to make key successful hires, mentoring staff and making the internal contributions required to create a steady foundation for the continued growth of the professional services business. •Hands-on technical experience in all aspects of pre-sales from initial meetings through solution delivery. •Develop services strategy and organize operations to ensure the team is meeting and exceeding their goals. •Assist the sales team in identifying new opportunities for business growth. •Serve as a key executive to customers and maintain customer satisfaction. •Proactively engage with and address customer concerns before they occur in real time. •Develop and evolve service improvements based on customer feedback. •Support account planning, provide strategy and implementation plans for new accounts and business opportunity. Show less
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Pre-Sales Manager
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Jan 2011 - Jan 2012
A privately held multinational corporation headquartered in Princeton, NJ, that delivers real-time, forensics-based cyber security and performance solutions.; Responsible for leading a team of pre-sales engineers to support all pre-sales and deployment activities in the region. •Hands-on technical experience in all aspects of pre-sales from initial meetings through solution delivery. •Actively taken a role to ensure that all sales target is achieved in the territory •Responsible for presentations and demonstrations and built POCs. •Responsible for working directly with customers as well as with partners where relevant. •Act as the mediator between client and sales team both in business and technical capacity. •Help sales executives by making technical presentations, answering technical questions and managing customer trial through email, phone and on-site visits. •Responsible for post and pre sales technical support for current and new customers. •Performing customer product demonstrations and supporting targeted sales opportunities. •Assists and participates in developing RFI, RPF and RFQ responses. •Responsible for preparing report of product issues and deficiencies. •Creating proof of concept and prototyping solutions using the company's software platform. •Providing tradeshow support. •Actively participate in the management of quota sales funnel. Show less
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Senior Solution Consultant
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Jan 2008 - Jan 2011
A leading global provider of telecommunications software and services for IP, wire line, wireless, and cable networks with more than 800 customers in over 55 countries and over 3,000 employees world-wide. Operations Support Systems Professional Services, Latin America Region; (based out of home office in Sacramento, California) Responsible for planning and implementing Next Generation Operation Support Systems solutions. These solutions span telecommunications and IT areas, including networking and operations for traditional, as well as evolving IP and converged general purpose and mission-specific networks. •Leveraged management skills to estimate and administer over 2,000 hours of on-site consulting services. •Coordinated and drove deployments of OSS systems and overall telecom solutions for very demanding and high profile customers and partners. •Improved department’s revenue by selling and delivering over 100% projected consulting services and additional software. •Minimized delays and wasted effort by developing relationships with client IT and management team, quickly assessing resources required to ensure optimum progress. • Ensured excellence in solution design and deployment by employing world-class industry principals and solution delivery expertise. •Hands-on technical experience in the deployments of wireless and wire line monitoring and provisioning solutions in a telecom environment. Show less
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Solution Consultant/Implementation Manager
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Jan 2002 - Jan 2008
A world’s premier measurement company and a technology leader in communications, electronics, life sciences and chemical analysis. The company’s 19,000 employees serve customers in more than 110 countries. Agilent had net revenues of $5.8 billion in fiscal 2008. Operations Support Systems Division; Focused on strategic initiatives and innovation programs that drive measurable performance improvement, value and profitability to customers and partners in the area of next generation OSS business. Selected to lead a team of highly-skilled engineers, local and off-shore, in the development of innovative and/or highly complex solution for new customers. •Managed successful launch implementation of Wireless Quality Management (WQM) application in Europe to monitor 2G and 3G services for Vodafone and France Telecom. •Hands-on technical experience in the deployment of OSS/BSS infrastructure in a telecom environment. •Deployed biggest NetExpert’s Fault and performance solution in South America at TelMex contributing to division bottom line by $10M+. •Orchestrated first-ever deployment of NetExpert’s provisioning solution integration with Granite and Cramer inventory systems. •Recognized as expert in the implementation of Operations Support Systems in the area of network management operations. •Expanded NetExpert and Wireless Quality Management (WQM) solutions by providing first-hand customer experiences to R&D and marketing teams. •Improved value added professional services by selling deep understanding of application and industry as consulting services for custom implementations and integrations. Show less
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Technical Channel Partner Manager
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Jan 1997 - Jan 2002
Prior to Agilent acquisition) A global technology company with innovative software solutions for both Tier 1 Communication Service Providers as well as emerging operators with offices in the United States, Europe, India and Asia Pacific.; Entrusted to support and grow channel partner sales and services for all NetExpert solutions worldwide. Accountable for sales quota and directly involved in the partner’s solution offering from RFP responses through implementations. •Devised synergistic value-added offerings with partners to increase sales by 50%. •Reengineered and grew partner support approach which substantially increased referral business. •Developed and implemented partner business plan which increased value-added partners in key regions by 30%. •Grew sales activity within local market 55%, booking over $13M+ in new software licenses. •Improved department’s bottom line $10M by providing consulting services to existing customers. •Leveraged technical and management skills to turn around difficult and unsatisfied customers. Show less
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Education
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California State University
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California State University
Bachelor of Science, Computer Science
Community
