Experience

ICS Learn

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Head of Digital Content

  • Feb 2023 - Present

• Curriculum Manager

  • Nov 2020 - Feb 2023

  My role involves the strategic design and development of online, blended and face-to-face HR & L&D programmes including professional qualifications and apprenticeship courses. The role also involves committing to innovative approaches to curriculum design whilst ensuring compliance with internal and external quality process and procedures. A key part of the role is one of continuous improvement of the curriculum by combining an evidence based practice approach, alongside creation of interventions and resources, to drive up participation and engagement on programmes. This includes developing and implementing strategies to improve teaching practice and curriculum design.I am responsible for managing a department of thirteen full time staff and twenty-eight associate members of staff to help deliver these programmes. Show less

• Curriculum Coordinator

  • Apr 2019 - Nov 2020

  My role involves overall responsibility for the delivery of online teaching and learning for HR & L&D qualifications. I am responsible for managing 40+ staff to help deliver both professional and apprenticeship courses. My role also involves establishing the aims and objectives of the curriculum area.Part of my role is to refine processes and procedures thus creating innovative solutions to drive the curriculum forward. I am involved in redesigning and redeveloping courses to ensure currency and relevancy. Show less



Staffordshire University

• United Kingdom
• Higher Education
• 700 & Above Employee

• External Examiner

  • Jan 2017 - Jul 2019

  External Examiner for a variety of Foundation Degree Programmes covering a range of small cohorts External Examiner for a variety of Foundation Degree Programmes covering a range of small cohorts



Newcastle College

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Curriculum Leader

  • Oct 2014 - Apr 2019

  My role involved the generation and development of innovative and engaging distance learning programmes across a range of business and management disciplines. These programmes included Higher Education courses such as Foundation Degrees and BA level qualifications as well as a range of professional qualifications including offerings from the Institute of Leadership and Management and Chartered Institute of Marketing. My responsibilities included leading the design, development and implementation of HE and professional qualifications delivered online. It also involved writing new programmes, managing and supporting a range of associate lecturers, contributing to business planning and development by securing new provisions and also developing appropriate quality mechanisms to ensure high levels of satisfaction, retention and achievement. I was also involved in the design and development of e-learning content, creating and developing distance learning course sites and had experience in instructional design across a range of platforms including SharePoint and Moodle Show less



NCG Direct

• E-Learning Providers
• 1 - 100 Employee

• Curriculum Leader (Business and Management)

  • Oct 2014 - Oct 2014

  NCG Direct is an exciting new development from Newcastle College Group (NCG). Using our industry led E-Learning solutions we have recently expanded our Higher Education offer to include Distance Learning with the aim to grow our HE business nationally. My role involves the generation and development of innovative and engaging distance learning programmes across a range of business and management disciplines. These programmes include academic provisions such as our Foundation Degree in Professional Business Management and Professional Leadership and Management as well as professional qualifications including offerings from the Institute of Leadership and Management and Chartered Institute of Marketing. My responsibilities include leading the design, development and implementation of HE and professional curriculum for NCG Direct Distance Learning including writing new programmes, managing and supporting a range of associate lecturers, contributing to business planning and development by securing new provisions and also developing appropriate quality mechanisms to ensure high levels of satisfaction, retention and achievement. I am also involved in the design and development of e-learning content, creating and developing distance learning course sites and have experience in instructional design across a range of platforms. Show less



Gateshead College

• United Kingdom
• Education
• 300 - 400 Employee

• Business Lecturer

  • Feb 2013 - Sep 2014

  - Lecturing and delivering on the full range of teaching and learning activities that make up the learning experience across levels 4, 5 and 6 in the field of Business and Management. - Managing and developing the curriculum including writing a new BA (Hons) Leadership and Management degree that was validated by Teesside University in Sept 2013. - Liaising with local employers in order to involve them via guest lecture slots and the continuous improvement of the programmes. - Attending external events and verifying of work across colleges in the North East attending meetings at Teesside University and attending development opportunities such CMI workshops, guest lecturers and CPD events. - Ensuring that all documentation and course records are kept up to date and in line with QAA standards Show less



Newcastle College

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Part Time Lecturer E

  • Apr 2012 - Jan 2013

  - Temporary secondment - Lecturing and delivering the full range of teaching and learning activities that make up the learning experience across levels 4, 5 and 6 in the field of Business and Management, Health and Social Care and Administration in the NHS. - Advising, guiding, and supporting learners to identify and achieve their learning aims. Maintaining student records such as attendance, registers and course monitoring activities in relation to attendance and learner progress. - Attending team meetings, providing retention and attendance statistics, carrying out concerned tutorials and carrying out course file maintenance. - Attending team meetings and development opportunities such as cross college training days and higher education training days as well as providing IV duties for the Business department. - Running the FdA Administration in the NHS course which involves carrying out phone tutorials and arranging, designing and delivering residential events. Show less



Toka Tū Ake EQC

• New Zealand
• Insurance
• 200 - 300 Employee

• Claims Manager

  • Nov 2010 - May 2011

  - Dealing with building and contents claims from customers after the Christchurch earthquakes. - My duties include handling calls, contacting claimants, processing payments, training staff members, completing activities, approving reserves and updating claim details as well as allocating work to team members. - Temporary position for six months due to visa regulations - Dealing with building and contents claims from customers after the Christchurch earthquakes. - My duties include handling calls, contacting claimants, processing payments, training staff members, completing activities, approving reserves and updating claim details as well as allocating work to team members. - Temporary position for six months due to visa regulations



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Data Administrator

  • Mar 2010 - Jun 2010

  - Working for the Commonwealth Bank of Australia in an administrator role helping to create new saving accounts and transferring large sums of money between accounts. - My duties included data entry, processing large volumes of work within strict targets and making sure the term deposit accounts were correct. - Temporary position for six months due to visa regulations - Working for the Commonwealth Bank of Australia in an administrator role helping to create new saving accounts and transferring large sums of money between accounts. - My duties included data entry, processing large volumes of work within strict targets and making sure the term deposit accounts were correct. - Temporary position for six months due to visa regulations



UPS Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Associate

  • Nov 2009 - Mar 2010

  - Dealing with customer enquiries, tracking parcels, inbound calls and sending internal messages to ensure customer satisfaction. - Improved communication skills by teamwork, sharing knowledge and helping out other team members. - My duties include hitting call handling targets, average handling time targets and handling 100+ calls a day. - Temporary position due to visa regulations - Dealing with customer enquiries, tracking parcels, inbound calls and sending internal messages to ensure customer satisfaction. - Improved communication skills by teamwork, sharing knowledge and helping out other team members. - My duties include hitting call handling targets, average handling time targets and handling 100+ calls a day. - Temporary position due to visa regulations



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Data Entry Operator

  • Mar 2008 - Jul 2009

  - Entering and updating customer records, complaints and safety inspections - Improved communication skills by teamwork, holding meetings and relaying information to other team members - My duties include hitting targets, sending letters, updating customer records from a spread sheet and looking after customers whilst using MS Office packages and specialist software. - Entering and updating customer records, complaints and safety inspections - Improved communication skills by teamwork, holding meetings and relaying information to other team members - My duties include hitting targets, sending letters, updating customer records from a spread sheet and looking after customers whilst using MS Office packages and specialist software.



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• E1 Revenue Officer

  • Mar 2004 - Mar 2005

  - Became key user relaying new information to my team. - Improved communication skills by talking to customers on phone - My duties included meeting deadlines with work and hitting individual and team targets, sending letters and updating customer records. Was dealing with P60’s, P45's and National Insurance Contributions. - Became key user relaying new information to my team. - Improved communication skills by talking to customers on phone - My duties included meeting deadlines with work and hitting individual and team targets, sending letters and updating customer records. Was dealing with P60’s, P45's and National Insurance Contributions.