Experience

NuSpine Chiropractic

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2023 - Present

  Arizona, United States



Shopee

• Retail
• 1 - 100 Employee

• Senior Analyst

  • Jul 2020 - Jan 2023

  As a Senior analyst we check listings if they are eligible for either a promotion, as a preferred seller or as an official shopee mall based on Shopee's policy and guidelines. We work with the acquisition team who directly communicate with the seller for them to point out which listings need to be fix. We check everything on a listing like the cover image, other/succeeding images, product name, product description, if it is a counterfeit or a prohibited item. Based on the list that the FDA… Show more As a Senior analyst we check listings if they are eligible for either a promotion, as a preferred seller or as an official shopee mall based on Shopee's policy and guidelines. We work with the acquisition team who directly communicate with the seller for them to point out which listings need to be fix. We check everything on a listing like the cover image, other/succeeding images, product name, product description, if it is a counterfeit or a prohibited item. Based on the list that the FDA provides etc. Show less



Elegant Spaces International

• Executive Assistant

  • May 2021 - Jun 2021

  As an executive assistant to the CEO and to the Interior Designer of the company, my main tasks are making and answering phone calls, attending all meetings and document everything discussed, consolidating files to their respective folders, arranging travel, organizing emails and scheduling appointments. I also handled the hiring of the other employees by searching for applicants through LinkedIn and other online job platforms and I also conduct initial interviews and many other tasks.



Magic

• Ireland
• Software Development
• 1 - 100 Employee

• Virtual assistant

  • Apr 2021 - May 2021

  Assisting multiple clients with their requests like, scheduling appointments, making phone calls, arranging travel, organizing emails and also use CRM a lot.



Quantrics Enterprises Inc.

• Philippines
• IT Services and IT Consulting
• 700 & Above Employee

• Retention Specialist

  • Jun 2019 - Jan 2020

  Rizal, Calabarzon, Philippines As a retention sepcialist of Bell Canada, we try to lower the customer's monthly bill by "right-sizing" their monthly subscription or by giving them discounts depending on their transaction history and loyalty to the company.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Back Office Employee

  • Mar 2017 - Jan 2018

  Mandaluyong, National Capital Region, Philippines Our team is called "Customer Advocacy Group" or simply CAG. We are an escalations team wherein we review the calls of an agent/representative through MS Excel and give them a feedback about it. We also monitor some escalated calls that was given a negative survey and as a team, we give the agent a disciplinary action if needed. We also support teams during live calls in any case they need a supervisor to take the call. And my position from that team is to send reports directly to the client… Show more Our team is called "Customer Advocacy Group" or simply CAG. We are an escalations team wherein we review the calls of an agent/representative through MS Excel and give them a feedback about it. We also monitor some escalated calls that was given a negative survey and as a team, we give the agent a disciplinary action if needed. We also support teams during live calls in any case they need a supervisor to take the call. And my position from that team is to send reports directly to the client regarding the attendance, current survey score and many other reports that needs to be updated hourly.

• Retention Specialist

  • Feb 2017 - Mar 2017

  Mandaluyong, National Capital Region, Philippines Customers who are about to leave/cancel their service are transferred to us and we retain them by offering some rolling retentions promo or just by resolving the issues that lead them to cancel the service

• Customer Service Representative

  • Feb 2016 - Jan 2017

  Mandaluyong, National Capital Region, Philippines I take in calls regarding a cellular network service concerns and assist them. It could be a credit concern, network, disputes etc.

• Customer Service Representative

  • Aug 2013 - Feb 2014

  Mandaluyong, National Capital Region, Philippines I worked as a technical support for Epson and assists customer who were having technical concerns or if they are inquiring for a printer.