Experience

STAFFORD TOWNSHIP SCHOOL DISTRICT

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Transportation Specialist

  • Dez. 2021 - –Heute



ALTOUR

• United States
• Travel Arrangements
• 700 & Above Employee

• Director, Financial Services

  • Jan. 2010 - Dez. 2020

  Started and developed retail foreign currency exchange business at 12 key market locations in the US for leading travel company targeting affluent consumers. First year revenue exceeded $1.8M.• Responsible for all aspects of establishing multiple store locations, including: buildout, signage, branded design standards, installation of currency trading system and staffing• Implemented Bank Secrecy Act compliance procedures, including ongoing monitoring of government filings and employee awareness training• Multiple IRS and internal audits concluded with a 'no findings' outcome• Negotiated a 23% reduction in credit card transaction fees through vendor negotiation• Recruited, selected and trained team members to staff all locations• Created marketing collateral and developed local business development initiatives targeting corporations and schools• Worked with CFO to develop a quarterly sales incentive program for financial service associates. Revenue increased an average of 17% year-on-year since inception.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Teamleader - Financial Services

  • Juni 2005 - Dez. 2009

  Coached, motivated and developed a team of financial service representatives and travel counselors who exceeded targets in branch profitability, individual sales and revenue goals, employee growth and development, local brand awareness, and customer servicing metrics.Led team in sales and servicing of Leisure Travel and American Express Financial Service products by effectively utilizing global marketing programs and highlighting American Express Vacations’ value-added features.• Provided team with regular coaching and training opportunities to maximize revenue and the customer experience• Internal Controls Champion for the New Jersey, Pennsylvania market, identified and provided training, clarification of policies • Negotiated and resolved complex customer servicing issues resulting in consistent ‘above expectation’ results survey feedback• Developed and implemented creative marketing and business development initiatives, resulting in office sales increasing from $1.5M to $3.3M over a three year period• Maintained and reconciled multiple departmental budgets and goals• Collaborated with cruise, hotel and tour operators to provide ongoing product skills training to travel counselors

• Team Leader - Foreign Exchange Services

  • Feb. 2002 - Juni 2005

  Responsible for establishing, staffing and managing the division’s first airport site in the USProvided comprehensive training to staff on foreign currency transactions, traveler’s cheques and card member servicing to ensure brand and customer services were maintained at all times. Managed all back office accounting and related operations functions for site• Participated in the preparation of RFP responses with the senior management team to secure additional airport sites • Initiated business development program that increased revenue by 25% over a nine-month period, including: o Development of a marketing program and collateral targeted to the retail banking community in Central and Northern New Jersey o Creation of a promotional mailing for corporate travelers utilizing Newark Liberty• Company representative for all contractual matters with the Port Authority of NY/NJ

• Regional Manager, Financial Services

  • 1995 - 2001

  Managed all business activities in the New Jersey and Philadelphia markets. This business unit sells foreign currency, negotiable instruments, card member services and related products.• Increased revenue 12% annually by soliciting and developing repeat corporate business and motivating supervisors and staff to cross-sell products• Developed sales, service and accounting staff through ongoing coaching, evaluation and training, resulting in 80% employee satisfaction• Ensured adherence to company policies and procedures, security and financial regulations, audit rules and governmental requirements• Supervised accurate preparation and reporting of daily transactions• Monitored expenses, P&L reports and general ledger to ensure budgetary compliance• Opened and staffed new location that consistently met revenue targets as a direct of result of my marketing and business development efforts