Experience

MSI Corp

• Canada
• Telecommunications
• 100 - 200 Employee

• Quality Assurance Analyst

  • Aug 2016 - Present



Coventry Connections

• Ottawa, Canada Area

• Call Center Team Leader

  • Jan 2015 - Jan 2016

  Contact centre Team Leader supervising over 80 full and part time employees dispatching taxis across the province of Ontario in a 24/7/365 operation. Contact centre Team Leader supervising over 80 full and part time employees dispatching taxis across the province of Ontario in a 24/7/365 operation.



HOMAG

• Germany
• Machinery Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Feb 2010 - Aug 2013

  Process client's orders from telephone, e-mailed and faxed in orders. Process returned parts from clients and work with our suppliers to settle warranty issues related to returns. On the occasional busy day, or if there was an illness or vacation, to help out in the shipping department. Update various databases history. (Data entry) Process client's orders from telephone, e-mailed and faxed in orders. Process returned parts from clients and work with our suppliers to settle warranty issues related to returns. On the occasional busy day, or if there was an illness or vacation, to help out in the shipping department. Update various databases history. (Data entry)



Capmatic Ltd.

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2006 - Jan 2010

  Responsible for ensuring all customer service requests are dealt with in a timely and professional manner as well as planning all on-site service visits and in-house repairs. Supervised five service technicians and one customer service representative. In less than a one year period, re-established the company’s customer service reputation. Created and submitted various reports for management. Provide technical assistance to customers over the phone and by e-mail. Responsible for ensuring all customer service requests are dealt with in a timely and professional manner as well as planning all on-site service visits and in-house repairs. Supervised five service technicians and one customer service representative. In less than a one year period, re-established the company’s customer service reputation. Created and submitted various reports for management. Provide technical assistance to customers over the phone and by e-mail.



ITW Muller

• Kirkland, QC

• Spare Parts and Retrofit Sales

  • 2004 - 2006

  Respond to customer inquiries regarding all specialty spare part requirements. Ensure that all customer requests are dealt with in a timely and professional manner. Tailor targeted “Recommended Spare Parts” lists to new and existing customers. Promote and sell retrofit projects to existing customers to upgrade their equipment in order to improve their productivity. Liase with service technicians to ensure that they have all documentation and information required for service calls. Confer with… Show more Respond to customer inquiries regarding all specialty spare part requirements. Ensure that all customer requests are dealt with in a timely and professional manner. Tailor targeted “Recommended Spare Parts” lists to new and existing customers. Promote and sell retrofit projects to existing customers to upgrade their equipment in order to improve their productivity. Liase with service technicians to ensure that they have all documentation and information required for service calls. Confer with management in order to improve internal communications. Handle all warranty returns. Helped organise quarterly inventory. Show less Respond to customer inquiries regarding all specialty spare part requirements. Ensure that all customer requests are dealt with in a timely and professional manner. Tailor targeted “Recommended Spare Parts” lists to new and existing customers. Promote and sell retrofit projects to existing customers to upgrade their equipment in order to improve their productivity. Liase with service technicians to ensure that they have all documentation and information required for service calls. Confer with… Show more Respond to customer inquiries regarding all specialty spare part requirements. Ensure that all customer requests are dealt with in a timely and professional manner. Tailor targeted “Recommended Spare Parts” lists to new and existing customers. Promote and sell retrofit projects to existing customers to upgrade their equipment in order to improve their productivity. Liase with service technicians to ensure that they have all documentation and information required for service calls. Confer with management in order to improve internal communications. Handle all warranty returns. Helped organise quarterly inventory. Show less



DT Kalish Canada

• Kirkland, QC

• Customer Service Department Head

  • 1983 - 2002

  Analyze quotations to customers. Ensure that the quoted machinery will meet customers’ expectations. Analyze all incoming orders to ensure they will meet profit margin expectations. Liaise with the Project Management group to make sure they understand the scope of the projects to which they are assigned. Advise sales staff on technical questions. Create special reports and perform special tasks for the Controller. Maintain good communications between different departments and issue reports to… Show more Analyze quotations to customers. Ensure that the quoted machinery will meet customers’ expectations. Analyze all incoming orders to ensure they will meet profit margin expectations. Liaise with the Project Management group to make sure they understand the scope of the projects to which they are assigned. Advise sales staff on technical questions. Create special reports and perform special tasks for the Controller. Maintain good communications between different departments and issue reports to the management group. § Created new procedures that ensured profitability. § As part of a team, successfully completed full company audit brought on by previous accounting irregularities. § Consolidated separate price lists into one easy-to-use list. § Analyzed all customers’ quotations and ensured that they met profit margin expectations. § Guided newly created Applications Department, which ensured profitability. Analyze all incoming machinery orders for special requirements. Plan production schedule for all machinery orders. Perform all computer entries for production purposes. § Member of the Millenium Team that successfully integrated the BaaN IV ERP system. § Trained the Project Management Department in the use of BaaN IV. Supervise the Customer Service Department. Make sure that all customers’ requirements for spare parts are met. Provide technical assistance. § Set up a satellite Customer Service Department located in Somerville, New Jersey, to handle local inquiries. § Ensured that all customers’ requests were dealt with promptly. Supervise the customer service department. Provide technical support. Show less Analyze quotations to customers. Ensure that the quoted machinery will meet customers’ expectations. Analyze all incoming orders to ensure they will meet profit margin expectations. Liaise with the Project Management group to make sure they understand the scope of the projects to which they are assigned. Advise sales staff on technical questions. Create special reports and perform special tasks for the Controller. Maintain good communications between different departments and issue reports to… Show more Analyze quotations to customers. Ensure that the quoted machinery will meet customers’ expectations. Analyze all incoming orders to ensure they will meet profit margin expectations. Liaise with the Project Management group to make sure they understand the scope of the projects to which they are assigned. Advise sales staff on technical questions. Create special reports and perform special tasks for the Controller. Maintain good communications between different departments and issue reports to the management group. § Created new procedures that ensured profitability. § As part of a team, successfully completed full company audit brought on by previous accounting irregularities. § Consolidated separate price lists into one easy-to-use list. § Analyzed all customers’ quotations and ensured that they met profit margin expectations. § Guided newly created Applications Department, which ensured profitability. Analyze all incoming machinery orders for special requirements. Plan production schedule for all machinery orders. Perform all computer entries for production purposes. § Member of the Millenium Team that successfully integrated the BaaN IV ERP system. § Trained the Project Management Department in the use of BaaN IV. Supervise the Customer Service Department. Make sure that all customers’ requirements for spare parts are met. Provide technical assistance. § Set up a satellite Customer Service Department located in Somerville, New Jersey, to handle local inquiries. § Ensured that all customers’ requests were dealt with promptly. Supervise the customer service department. Provide technical support. Show less