Experience

beedance

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Build Director

  • Jun 2020 - Present



Mega Concepts Contact Solutions Inc.

• Philippines

• VP Operations

  • Apr 2016 - Present



Gotech Solutions

• Makati

• Help Desk Manager

  • Apr 2015 - Present

  • Manage a team of Customer Service Representatives/Technical Support Engineers, in ensuring a consistent & excellent standard of service provided to valued clients • Take charge in handling customer complaints and ensure that issues are dealt with, in a speedy and satisfactory manner • Contribute in enhancing the products and services by providing regular feedback to the QA department about customer concerns and/or comments • Develop and maintain client relationship by understanding current & future needs of clients • Create and implement a Customer Service Strategy Plan • Plan, coordinate and conduct client meetings, reviews and analyses as appropriate • Train and familiarize clients on new and existing system functionality, including but not limited to system features, online help resources, tutorials, etc. Show less



iVentures Inc.

• Operations Manager

  • May 2014 - Nov 2014



Sitel

• Resolutions Manager

  • Aug 2011 - Mar 2014