Richard Silva

Support Engineer at Fountain
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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5.0

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Ricardo Tena

I've had the pleasure to work with Silva for my many years through Xevo and he's been a great co-worker and team player. He brings to the table a great attitude and willingness to help improve resolve anything tossed his way. He is always looking out for improvement with his great attention to detail, and without hesitation he will raise any red flags spotted with the intention of creating a greater product. Any issue that needs to be addressed Silva is always ready to drive the issue to a complete resolution with great results.

Morgan Avis

Richard is very capable and is enjoyable to work with. He took a considerable amount of time out of his regular time to help me ramp up on a business that was completely new to me. He has a strong work ethic and I placed trust in the QA efforts that he led.

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Experience

    • United States
    • Software Development
    • 100 - 200 Employee
    • Support Engineer
      • Feb 2022 - Present

    • United States
    • Software Development
    • 1 - 100 Employee
    • On-site Quality Assurance Engineer
      • Jul 2014 - May 2019

      -Launched Entune (Toyota) and Enform (Lexus) with Scout GPS Link for Connected Technology -Xevo onsite with Toyota, Pioneer, Panasonic, Denso-Ten, Telenav at TMNA, Plano, TX -Experience with JIRA, Confluence, Bamboo, Testrail -Testing Backend Services, Mobile Apps, and Head Units with Toyota Connected Technologies -Conducting System Performance Drive Tests through Various Scenarios and Issue Regression -Creating Product Video Demos and Supporting Customer Presentations -Launched Entune (Toyota) and Enform (Lexus) with Scout GPS Link for Connected Technology -Xevo onsite with Toyota, Pioneer, Panasonic, Denso-Ten, Telenav at TMNA, Plano, TX -Experience with JIRA, Confluence, Bamboo, Testrail -Testing Backend Services, Mobile Apps, and Head Units with Toyota Connected Technologies -Conducting System Performance Drive Tests through Various Scenarios and Issue Regression -Creating Product Video Demos and Supporting Customer Presentations

    • United States
    • Software Development
    • 1 - 100 Employee
    • SDET
      • Apr 2013 - Nov 2013

      -Tools: Eclipse, Xcode, Visual Studio, JIRA, Perforce, Testrails, Quincy-Developing Engine Tests in proprietary language based on XML called UJML-Building iPhone, Android, and Windows Phone 8 Builds for Test-Engine Build Verification and Release

    • Liaison with Royal Princess Cruise Ship
      • Jun 2013 - Sep 2013

      UIE's platform enables passengers on Royal Princess to enjoy Music and Video On Demand, Live TV via Sattelite feed, and Apps. All of this was supported by Media servers on the ship for the On Demand content.Highlights:-Worked directly with Customer to train the crew, address issues, and report to Home Office -Used Windows Server 2012 to Monitor Clusters and Roles-Worked with Ruby on Rails commands to ingest Media Content -Verified deployments of build updates to Ship-Worked solo for a total of 2 months while on call 24/7 on board the Royal Princess Show less

    • Quality Assurance Engineer
      • Jun 2012 - Mar 2013

      Highlights:-Worked on the Beta Launch and Production support of My Disney Experience Mobile App for Android and iOS -Supported production pushes at various hours by verifying updates-Served as decider of Go/No Go on delivery builds to customers-Tested applications for Smartphones and Tablets via functional and automation tests-Updated and maintained testcases in Testrails-Wrote up Bug Reports in JIRA-Filled the need of Device Management by my own initiative

    • United States
    • Higher Education
    • 300 - 400 Employee
    • Guest Lecturer
      • Oct 2013 - Oct 2013

      Highlights: -Discussed my work overseas involving Princess Cruises, HMS, and UIE -Introduced the concepts of Server Environments such as Prod, Test, Demo to Students -Stressed the importance of learning to use the Terminal as Developers to interact with Servers Highlights: -Discussed my work overseas involving Princess Cruises, HMS, and UIE -Introduced the concepts of Server Environments such as Prod, Test, Demo to Students -Stressed the importance of learning to use the Terminal as Developers to interact with Servers

    • United States
    • Entertainment
    • 1 - 100 Employee
    • Game Design Intern
      • Jun 2012 - Jun 2012

      Highlights: -Tweaked level files to generate first pass layout of planetary system in STRIKEFLEET OMEGA -Verified results in game and worked with Designers for correct look and feel Highlights: -Tweaked level files to generate first pass layout of planetary system in STRIKEFLEET OMEGA -Verified results in game and worked with Designers for correct look and feel

    • United States
    • Information Technology & Services
    • 500 - 600 Employee
    • Game Tester
      • Jan 2006 - Aug 2008

      Hardware, Functional, and Software Testing -Hardware / Functional testing focused on using consoles or peripherals and whether they would operate correctly or not under given test cases -Software testing focused on looking for hard and soft locks, strange game audio or visual behaviors under given test cases. Hardware, Functional, and Software Testing -Hardware / Functional testing focused on using consoles or peripherals and whether they would operate correctly or not under given test cases -Software testing focused on looking for hard and soft locks, strange game audio or visual behaviors under given test cases.

  • Ornelas
    • Falls City, WA
    • Fuel / Water Pump Assembler
      • Jan 2008 - Jul 2008

      Assembly Work -Prepped Copper Fittings, Various Gauge wires, and various rubber hoses -Assembled manifolds, controls panels, and wire harnesses -Packaged the products, quality control checked the boxes, loaded boxes on palette, and plastic wrapped for shipping Assembly Work -Prepped Copper Fittings, Various Gauge wires, and various rubber hoses -Assembled manifolds, controls panels, and wire harnesses -Packaged the products, quality control checked the boxes, loaded boxes on palette, and plastic wrapped for shipping

    • Office Manager / Production Assistant / Prep Accountant
      • Jan 2006 - Jan 2007

      Highlights: -Helped the Production Planner coordinate Video Crews and Shoots -Logged and Stored Footage -Prepped paperwork for the Accountant and Update Quicken while maintaining budget awareness -Utilized personal vehicle to haul Gear to shoots when needed -Operated on set as the Production Assistant, making sure that whatever the Producer needed got done Highlights: -Helped the Production Planner coordinate Video Crews and Shoots -Logged and Stored Footage -Prepped paperwork for the Accountant and Update Quicken while maintaining budget awareness -Utilized personal vehicle to haul Gear to shoots when needed -Operated on set as the Production Assistant, making sure that whatever the Producer needed got done

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Infantry
      • Jun 2000 - Feb 2005

      Throughout my time in the service I worked in a culturally diverse team environment. Highlights: -International Deployment Experience: Operation Iraqi Freedom -Maintained United States Government Secret Clearance -Maintained United States Army Physical Fitness Score of +300 -Squad Leader as a Specialist / E-4 -Platoon Leaders Radio Telephone Operator -Volunteered for the Washington State Special Olympics which was held at Fort Lewis Throughout my time in the service I worked in a culturally diverse team environment. Highlights: -International Deployment Experience: Operation Iraqi Freedom -Maintained United States Government Secret Clearance -Maintained United States Army Physical Fitness Score of +300 -Squad Leader as a Specialist / E-4 -Platoon Leaders Radio Telephone Operator -Volunteered for the Washington State Special Olympics which was held at Fort Lewis

Education

  • Digipen Institute of Technology
    Bachelor of Science (B.S.), Game and Interactive Media Design and Computer Science
    2008 - 2012
  • Seattle Central Community College
    English, Math
    2008 - 2008
  • Pierce College
    Certification, Emergency Medical Technician - Basic
    2001 - 2001

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