Experience

Boulder Housing Partners

• United States
• Real Estate
• 1 - 100 Employee

• Field Operations Manager | Trades Supervisor

  • Dec 2022 - Present

  As Field Operations Manager, I am accountable for leading a 25-member team to manage day-to-day operations including asset management, talent development, project management, quality control, scheduling, vendor management, KPI tracking, and SOP design/optimization. Some of my key contributions include: ➥ Manage pre-move-out inspections, create move-out scopes of work (SOWs), and oversee asset management processes during vacancy verification. ➥ Conduct routine quality control checks for in-progress and recently completed projects. ➥ Manage work orders (WOs) related to HOA violations and rental registration. ➥ Reinforce operational best practices via continuous training and mentorship. ➥ Coached in-house technicians in Self Performing Work (SPW) principles to deliver sustained time and cost savings. ➥ Trained in-house technicians in HVAC, electrical, mechanical, and carpentry processes as well as resident maintenance WOs. ➥ Coached leadership in Six Sigma methodologies. ➥ Introduced an apprenticeship program to provide career growth opportunities for level one technicians. ➥ Directed a team of in-house maintenance staff and administered a $3MM maintenance budget. ➥ Managed and maintained a network of third-party vendors. ➥ Routinely authored remediation processes and standard operating procedures (SOPs) for mission-critical positions including Tech 1-3, maintenance, and administrative roles. ➥ Partnered with executive staff to track key performance indicators, vacancies, and maintenance WOs. ➥ Leveraged leading edge tools and technologies to streamline operations. ➥ Facilitated the seamless flow of communications up and down the management chain to streamline issue resolution and property management processes. Show less



Mynd

• Canada
• Musicians

• Regional Manager West

  • Mar 2022 - Dec 2022

  As Regional Service Manager, I was tasked with developing and training a high-performing in-house maintenance team. I led a team of 8 Field Managers and 24 field technicians to manage key maintenance and field operations across the 8-state Western region. Some of my additional contributions include: ➥ Developed in-house maintenance programs to standardize and streamline maintenance activities. ➥ Built and trained field teams; coached in software utilization best practices. ➥ Employed OTTO, HappyCo, Yardi-MIQ, HDSupply, and proprietary software to track and balance KPIs. ➥ Managed renovation and inspection projects encompassing plumbing, electrical, HVAC, and carpentry activities. ➥ Procured new vans and inventory to meet the operational needs of field teams. ➥ Authored SOPs to standardize and unify field team operations. ➥ Managed a $12MM maintenance budget; ensured maximal adoption of maintenance best practices. ➥ Transitioned from reactive to proactive maintenance to minimize equipment breakdowns. ➥ In-housed approximately $2.5MM in previously outsourced maintenance activities. Contributed significant cost savings which were reinvested into property management and leasing programs. Show less



AMH

• United States
• Real Estate
• 700 & Above Employee

• National Implementation and Stabilization Team Lead

  • Oct 2020 - Feb 2022

  As National Implementation and Stabilization Team Lead, I was responsible for leading the National Implementation and Stabilization Team (NIST).I ensured 400 technicians were fully trained, supported, and optimally positioned to deliver sustained value for the organization and its customer base.Some of my additional contributions include:➥ I trained 200+ newly recruited technicians in repair & maintenance best practices, field service software utilization, disaster response, and various trade procedures and policies across 26 national markets.➥ Trained personnel in key software including CRM platforms, Margin Point, Field Service, Power BI, PRIMO, Yardi, and proprietary software. ➥ Provided continuing education to elevate field staff performance. ➥ Fostered a motivational team culture; maintained a 98% technician retention rate.➥ Conducted site Inspections to ensure implementation of inventory control procedures.➥ Recognized with 2 awards for delivering sustained cost savings via retraining and restocking technicians (including a $25MM and $75MM cost saving opportunity). Show less

• Regional Field Services Manager

  • Oct 2017 - Oct 2020

  I joined American Homes 4 Rent in 2017, where I led a team of field managers and 35 technicians to support renovation and maintenance projects across multiple states, drive the strategic planning process, provide training and development opportunities, and in-house key maintenance activities.Some of my contributions include:➥ Coordinated project resources to ensure lean and efficient renovation and maintenance operations.➥ Established region-level goals aligned with the broader organizational mission and business strategy.➥ Scaled the employee retention rate from 65% to 92% via continuous coaching and mentorship, resulting in a reduction in new hire training costs.➥ Trained staff in field operations, safety, problem solving, collaboration, and OSHA compliance.➥ Coached leaders in Six Sigma methodologies and talent management/development best practices. ➥ Reduced vendor costs by in-housing $38MM in previously outsourced maintenance activities.➥ Developed policy and procedural improvements to streamline construction and renovation activities. Show less