Experience

Jordan Transformer LLC

• United States
• Utilities
• 1 - 100 Employee

• Field Service Coordinator

  • Jul 2019 - Present

  Field Service Coordinator Field Service Coordinator

• Field Service Coordinator/Inside Sales

  • Mar 2014 - Oct 2018

  My responsibilities include… My responsibilities include…


Astleford International
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Service Advisor

  • Sep 2013 - Mar 2014


Titan Machinery

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Product Support Specialist

  • Jun 2011 - Jan 2013

  Customer/Product Support, Sales Support & Inside Sales Manage all aspects of service department (work orders, work assignments, warranty claims, personnel, budgets, expenses, etc.), Warranty Registrations, Extended warranties, New Equipment Walk-Around, Used Equipment Condition Reports for Trade-in Appraisals, Marketing, In-house IT support, DMV licensing, and Rental/Equipment manager backup. Rodeo/Special events Manager. Also filled in as required in both parts and service offices. Customer/Product Support, Sales Support & Inside Sales Manage all aspects of service department (work orders, work assignments, warranty claims, personnel, budgets, expenses, etc.), Warranty Registrations, Extended warranties, New Equipment Walk-Around, Used Equipment Condition Reports for Trade-in Appraisals, Marketing, In-house IT support, DMV licensing, and Rental/Equipment manager backup. Rodeo/Special events Manager. Also filled in as required in both parts and service offices.



St. Joseph Equipment, Inc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Service Manager, Customer Service, Product Support, Sales Support

  • Feb 2000 - May 2011

  Service Manager Feb 2000-Mar 2004 Duties: Manage all aspects of service department (work orders, work assignments, warranty claims, personnel, budgets, expenses, etc.), Customer Support Representative Mar 2004-Jan 2005 Duties: Parts & Service sales, PM programs, Extended Warranties, Problem resolution. Product Support Jan 2005-Dec 2005 Duties: Transform recently acquired Ag dealership into a dual purpose location supporting both New Holland Ag and Case Construction Equipment. Trained parts and service technicians. Managed inventory, marketing, and customer awareness/support. Sales Support/Inside Sales Dec 2005-May 2011 Duties: Inside Sales/Internet Sales, Warranty Registrations, Extended warranties, New Equipment Walk-Around, Used Equipment Condition Reports for Trade-in Appraisals, Marketing, In-house IT support, DMV licensing, and Rental/Equipment manager backup. Rodeo/Special events Manager. Filled in as required in both parts and service departments. Show less



Minnesota Supply Co

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Warranty Admin/Shop Manager

  • Sep 1989 - Feb 2000

  Field tech (3yrs), Warranty admin./Shop Manager (8yrs) Onsite service, All aspects of Cat, Raymond and short line warranty administration, Shop manager -2 shifts. Back up for Field Service Dispatch. Field tech (3yrs), Warranty admin./Shop Manager (8yrs) Onsite service, All aspects of Cat, Raymond and short line warranty administration, Shop manager -2 shifts. Back up for Field Service Dispatch.