Consultant

• Jun 2022 - Present

Customer Care Analyst

• May 2020 - May 2022

Incident Manager

• Apr 2019 - May 2020

ITIL-certified. Accountable for both development and implementation of the Incident Management process within Ascom. Working experience with Agile and project management in Customer Care.

Incident Coordinator

• Apr 2018 - Apr 2019

Ascom is a global solutions provider, focused on healthcare ICT and mobile workflow solutions. Responsible for swift restoration of services for customers in the case of a major disruption. This entails assembling and leading an escalation team who ensure restoration of functionality, while being the main customer liaison during this process.

Pharmaceutical Data Administration

• Oct 2014 - Mar 2018

Side job during studies. FarMedvisie is a producer of electronical medication prescription software. Their system is used mainly in the hospital and private care sectors. Side job during studies. FarMedvisie is a producer of electronical medication prescription software. Their system is used mainly in the hospital and private care sectors.

Graduate Student Research - Value Based Health Care (VBHC)

• Jun 2017 - Dec 2017

Performed business research regarding Value Based Health Care (VBHC). Certified in VBHC’s “Core Concepts” by The Decision Institute, contributed the published book “Gezond Inkopen”. Techniques used involve stakeholder interviews, situation analysis, recommendation report and presenting results to J&J's Strategic Capabilities Director. Performed business research regarding Value Based Health Care (VBHC). Certified in VBHC’s “Core Concepts” by The Decision Institute, contributed the published book “Gezond Inkopen”. Techniques used involve stakeholder interviews, situation analysis, recommendation report and presenting results to J&J's Strategic Capabilities Director.

Internship Virology Laboratory - Picorna- and Enteroviruses

• Sep 2015 - Oct 2016

Laboratory research at the Virology department of Utrecht University, culminating in the writing of an academic paper that was published in PNAS scientific journal. Techniques used include cell culture, CRISPR, virus infection, titration, molecular cloning, transfection, immunofluorescence assay, confocal microscopy and quantitative PCR. Laboratory research at the Virology department of Utrecht University, culminating in the writing of an academic paper that was published in PNAS scientific journal. Techniques used include cell culture, CRISPR, virus infection, titration, molecular cloning, transfection, immunofluorescence assay, confocal microscopy and quantitative PCR.

PC Student

• May 2015 - Jan 2016

Side job during studies. PC and other ICT problems are solved by students who come to clients' residences or place of business. Side job during studies. PC and other ICT problems are solved by students who come to clients' residences or place of business.

Service Desk Manager

• Jun 2015 - Sep 2015

Side job during studies. Managing the IT service desk of the VO-raad, PO-raad, and SchoolInfo organisations. Besides solving all IT problems employees encounter, I performed logging and analysis of issues to further optimize the performance of the service desk. Side job during studies. Managing the IT service desk of the VO-raad, PO-raad, and SchoolInfo organisations. Besides solving all IT problems employees encounter, I performed logging and analysis of issues to further optimize the performance of the service desk.

Pharmacy Intern

• Nov 2010 - Jan 2011

Work included checking prescriptions, preparing medication, serving customers at the front desk, participating in pharmacist-physician meetings, and working on case studies presented by the lead pharmacist. Work included checking prescriptions, preparing medication, serving customers at the front desk, participating in pharmacist-physician meetings, and working on case studies presented by the lead pharmacist.

Digital Archiving

• Aug 2009 - Sep 2009

Summer job. Summer job.

Barkeeper

• Feb 2008 - Aug 2008