Experience

Homeward Legal

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Chair & CEO

  • Apr 2023 - Present

  Proud to be the new owner and chair of Homeward Legal a B2C digital proptech business provided conveyancing, survey and search services to home movers. Proud to be the new owner and chair of Homeward Legal a B2C digital proptech business provided conveyancing, survey and search services to home movers.



Bush & Company

• United States
• Financial Services
• 1 - 100 Employee

• Director of Operations (COO)

  • Jun 2020 - Present

  Market leader in providing expert witness, case management and vocational rehabilitation. Responsible for case managers, expert witnesses, IT and internal operational teams. Accountable for setting up new care service division and establishing a major company wide change programme. Market leader in providing expert witness, case management and vocational rehabilitation. Responsible for case managers, expert witnesses, IT and internal operational teams. Accountable for setting up new care service division and establishing a major company wide change programme.



Non Executive Directorships

• Human Resources Services
• 1 - 100 Employee

• Commercial Director (NED) - Better Together Learning Trust

  • Nov 2022 - Present

  The Better Together Learning Trust came into being in September 2017 and has a vision to become an acknowledged leader in the provision of inclusive education. The Better Together Learning Trust currently consists of Friars Academy and Chelveston Road School, which opened in September 2021.

• Advisory NED - TBF

  • Oct 2018 - Present

  Voluntary role providing business guidance and support to the founder of the social enterprise to encourage reading and recycling through book dropping and sharing. Now a global enterprise with over 10,000 members in 100 countries, a significant social following and high profile participants.

• Board Trustee (NED) - RLSS UK

  • Nov 2018 - May 2022

  RLSS, the Drowning Prevention charity and UK's leading provider of water safety education and qualifications. Voluntary role in national membership based charity which includes £5m turnover trading arm providing water safety education and qualifications. Chair of revenue, membership and fundraising committee. Board sponsor of CRM programme.

• Independent NED (Commercial) - The Education People

  • Dec 2018 - Jan 2020

  A £20m turnover business providing a one-stop shop for education services, supporting the full age range from early years to young adults. In first year of trading reversed the deficit exceeding plan by £0.75M. Chair of Remuneration Committee.



Interim Leadership & Acquisitions

• Simplify Group - Offshore Operations & Acquisition

  • Aug 2019 - Apr 2020

  Simplify Group is the UK’s market leading conveyancing business spanning 8 UK sites and employing over 1,500 people following the merger of My Home Move and Simplify. Mission critical assignment to deliver a new offshore operating model . Extended to lead the delivery of: M&A: acquisition of a UK law firm Sales and business development strategy, structures and organisation New UK based operation: recruitment, premises and infrastructure.

• M&A opportunity assessment - Private Equity

  • Nov 2018 - Jul 2019

  Assisting PE and SME owners with potential acquisitions into legal and services sectors assessing strategic fit, organization capability, process strength and value. Assessment of IM to fit with strategy and assessment of market opportunities and deal readiness. Due diligence and deal assessment as part of acquisition considerations

• PropTech Acquisition - Private Equity

  • Jan 2019 - May 2019

  Advising and working on acquisition DD and deal proposal for a B2B technology lead conveyancing business. Assessment of post deal structures, executive support and board requirements



Fitzalan Partners & Searches UK

• Managing Director

  • Jan 2015 - Oct 2018

  B2C digital proptech Leadership of two companies, £10m+ combined revenue. Post acquisition leadership of SME B2C digital business of legal and surveying services. Developed a strategy of growth in core markets, expansion into B2B2C market growth along the value chain and embedded B2B relationships. Post Brexit market reduction delivered a margin growth and production expansion strategy. • Achieved three fold business growth, despite highly challenging market conditions • Dramatically… Show more B2C digital proptech Leadership of two companies, £10m+ combined revenue. Post acquisition leadership of SME B2C digital business of legal and surveying services. Developed a strategy of growth in core markets, expansion into B2B2C market growth along the value chain and embedded B2B relationships. Post Brexit market reduction delivered a margin growth and production expansion strategy. • Achieved three fold business growth, despite highly challenging market conditions • Dramatically improved GP margins by 100% through partner tendering, product and pricing strategies • Led the launch of innovative new product ranges and services to boost both B2B and B2C markets • Optimization of journeys improving customer conversion rate performance over 30% • Launched B2B2C model both direct and in partnership to expand into wider market segments - Successfully sourced & completed two business acquisitions, expanding product reach & value chain. Led the acquisition of a B2B service provider to increase share of wallet and expand into B2B segments. • Led sourcing strategy to improve margins on B2B product provision • Managed partnerships, large & small, in B2B model to provide combined propositions to the market Show less B2C digital proptech Leadership of two companies, £10m+ combined revenue. Post acquisition leadership of SME B2C digital business of legal and surveying services. Developed a strategy of growth in core markets, expansion into B2B2C market growth along the value chain and embedded B2B relationships. Post Brexit market reduction delivered a margin growth and production expansion strategy. • Achieved three fold business growth, despite highly challenging market conditions • Dramatically… Show more B2C digital proptech Leadership of two companies, £10m+ combined revenue. Post acquisition leadership of SME B2C digital business of legal and surveying services. Developed a strategy of growth in core markets, expansion into B2B2C market growth along the value chain and embedded B2B relationships. Post Brexit market reduction delivered a margin growth and production expansion strategy. • Achieved three fold business growth, despite highly challenging market conditions • Dramatically improved GP margins by 100% through partner tendering, product and pricing strategies • Led the launch of innovative new product ranges and services to boost both B2B and B2C markets • Optimization of journeys improving customer conversion rate performance over 30% • Launched B2B2C model both direct and in partnership to expand into wider market segments - Successfully sourced & completed two business acquisitions, expanding product reach & value chain. Led the acquisition of a B2B service provider to increase share of wallet and expand into B2B segments. • Led sourcing strategy to improve margins on B2B product provision • Managed partnerships, large & small, in B2B model to provide combined propositions to the market Show less



NAHL Group plc

• United Kingdom
• Legal Services
• 1 - 100 Employee

• CEO - Equilibrium Claims Ltd

  • Apr 2013 - Dec 2014

  Parachuted-in as Managing Director following departure of the founding directors to review strategic direction and turnaround the business. £15m turnover with 150+ staff. Post de-merger retaining VC-& private investors pursued an exit strategy through trade sale. Returned loss making business to profit transforming the business acquisition model from loss making to 25%+ margins forming new partner relationships, halved operating costs as part of introducing an EBIT per claim focus across… Show more Parachuted-in as Managing Director following departure of the founding directors to review strategic direction and turnaround the business. £15m turnover with 150+ staff. Post de-merger retaining VC-& private investors pursued an exit strategy through trade sale. Returned loss making business to profit transforming the business acquisition model from loss making to 25%+ margins forming new partner relationships, halved operating costs as part of introducing an EBIT per claim focus across the business. Successfully managed the end-to-end M&A process for trade sale exit, realising shareholder value.

• Group COO

  • Oct 2011 - Mar 2013

  National Accident Helpline UK’s leading legal services marketing provider Led the shared and corporate services functions and contact centre through business transformation as part of expansion and organisation professionalization pre IPO. Led the implementation of new Contact Centre telephony, realising £1m+ business benefit. Introduced innovative engagement solutions for the business, delivering 30% conversion growth. Created and embedded a new HR strategy, focused on employee… Show more National Accident Helpline UK’s leading legal services marketing provider Led the shared and corporate services functions and contact centre through business transformation as part of expansion and organisation professionalization pre IPO. Led the implementation of new Contact Centre telephony, realising £1m+ business benefit. Introduced innovative engagement solutions for the business, delivering 30% conversion growth. Created and embedded a new HR strategy, focused on employee engagement & communications.



BGL Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Group IT Director

  • Jul 2007 - Sep 2011

  BGL Group is a leading digital distributor of insurance and household financial services across numerous brands and partnerships. Appointed to lead the IT function through a period of growth, introducing structural & cultural change. Delivering the commercial agenda responsible for all aspects of IT leadership & delivery across a function of c250, supporting core own brand & affinity divisions and member of the group operating board and 3 business unit boards Bennetts (UK… Show more BGL Group is a leading digital distributor of insurance and household financial services across numerous brands and partnerships. Appointed to lead the IT function through a period of growth, introducing structural & cultural change. Delivering the commercial agenda responsible for all aspects of IT leadership & delivery across a function of c250, supporting core own brand & affinity divisions and member of the group operating board and 3 business unit boards Bennetts (UK market leading motorcycle insurer) Digital strategy Led the strategic review delivering a new online social hub to increase sales and new products. Delivery of end to end customer journey using market leading architecture Comparethemarket.com (Market leading price comparison site) Solution delivery Design and delivery of the IT solution for comparethemarket.com. Delivered capability to manage 20 fold increase in price providers and enhanced infrastructure. Junction (Providing outsourced insurance to premier UK brands) Outsourced solutions Delivered end to end white label outsourced solutions for 5 major brand affinity partnerships IT capability and growth Doubled the size of the function within 12 months and established IT Academy. Delivered infrastructure improvements to underpin an 8-fold increase in internet traffic Show less BGL Group is a leading digital distributor of insurance and household financial services across numerous brands and partnerships. Appointed to lead the IT function through a period of growth, introducing structural & cultural change. Delivering the commercial agenda responsible for all aspects of IT leadership & delivery across a function of c250, supporting core own brand & affinity divisions and member of the group operating board and 3 business unit boards Bennetts (UK… Show more BGL Group is a leading digital distributor of insurance and household financial services across numerous brands and partnerships. Appointed to lead the IT function through a period of growth, introducing structural & cultural change. Delivering the commercial agenda responsible for all aspects of IT leadership & delivery across a function of c250, supporting core own brand & affinity divisions and member of the group operating board and 3 business unit boards Bennetts (UK market leading motorcycle insurer) Digital strategy Led the strategic review delivering a new online social hub to increase sales and new products. Delivery of end to end customer journey using market leading architecture Comparethemarket.com (Market leading price comparison site) Solution delivery Design and delivery of the IT solution for comparethemarket.com. Delivered capability to manage 20 fold increase in price providers and enhanced infrastructure. Junction (Providing outsourced insurance to premier UK brands) Outsourced solutions Delivered end to end white label outsourced solutions for 5 major brand affinity partnerships IT capability and growth Doubled the size of the function within 12 months and established IT Academy. Delivered infrastructure improvements to underpin an 8-fold increase in internet traffic Show less



Travelex

• Kenya
• Transportation, Logistics, Supply Chain and Storage

• Global IT COO

  • Aug 2003 - May 2007

  Travelex, the world's leading foreign exchange specialist. Responsible for all aspects of global IT standards and budget and direct leadership of all aspects of IT EMEA & India including infrastructure, development and support teams. Spearheaded EMEA development initiatives, doubled delivery record across multiple business streams, solutions and technologies. Set-up and managed teams and offshore operations, realising annualised savings of over £1.5m+. Following VC investment in… Show more Travelex, the world's leading foreign exchange specialist. Responsible for all aspects of global IT standards and budget and direct leadership of all aspects of IT EMEA & India including infrastructure, development and support teams. Spearheaded EMEA development initiatives, doubled delivery record across multiple business streams, solutions and technologies. Set-up and managed teams and offshore operations, realising annualised savings of over £1.5m+. Following VC investment in the business delivering a global IT restructuring and re-organisation, impacting in excess of 300+ staff. Led post-acquisition integration of a European retail business, along with two successful trade sales.

• Global Programme Manager

  • Apr 2001 - Jul 2003

  Following aquisition by Travelex global change programmme manager for: HR. Implementation of HRMI, designed and delivered flexible benefits across 2,300 staff. Retail. Post acquisition global integration across 20 countries and across 200 locations Euro currency. Delivered Euro currency implementation to Retail FX business across Eurozone.



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Global Programme Manager

  • Feb 1999 - Mar 2001

  Global change programme manager for: Corporate Restructuring. Pre-sale restructuring all shared services impacting c500 staff. Corporate Foreign Exchange. Global B2B payments model and UK banking license approval. Finance. Global financial and non-financial reporting, chart of accounts and cash management. Y2K. Delivered Y2K changes and testing of all financial systems across the group. Thomas Cook India. Turn around of SAP financials, HR and bespoke travel booking solution.… Show more Global change programme manager for: Corporate Restructuring. Pre-sale restructuring all shared services impacting c500 staff. Corporate Foreign Exchange. Global B2B payments model and UK banking license approval. Finance. Global financial and non-financial reporting, chart of accounts and cash management. Y2K. Delivered Y2K changes and testing of all financial systems across the group. Thomas Cook India. Turn around of SAP financials, HR and bespoke travel booking solution. Show less Global change programme manager for: Corporate Restructuring. Pre-sale restructuring all shared services impacting c500 staff. Corporate Foreign Exchange. Global B2B payments model and UK banking license approval. Finance. Global financial and non-financial reporting, chart of accounts and cash management. Y2K. Delivered Y2K changes and testing of all financial systems across the group. Thomas Cook India. Turn around of SAP financials, HR and bespoke travel booking solution.… Show more Global change programme manager for: Corporate Restructuring. Pre-sale restructuring all shared services impacting c500 staff. Corporate Foreign Exchange. Global B2B payments model and UK banking license approval. Finance. Global financial and non-financial reporting, chart of accounts and cash management. Y2K. Delivered Y2K changes and testing of all financial systems across the group. Thomas Cook India. Turn around of SAP financials, HR and bespoke travel booking solution. Show less



AMP

• United Kingdom
• Financial Services

• Operations Manager

  • Aug 1986 - Feb 1999

  AMP Pearl a UK top 20 insurance provider  Operations manager Operations manager of 250 staff serving over 4 million customers across life and pensions products. Full policy lifecycle service and administration.  Personal Pensions review Asked to turnaround and lead the review of 20,000 opted out personal pensions along the regulatory redress guidelines.  Business Process Manager (re-engineering) Accountable for end to end business processes with the objective… Show more AMP Pearl a UK top 20 insurance provider  Operations manager Operations manager of 250 staff serving over 4 million customers across life and pensions products. Full policy lifecycle service and administration.  Personal Pensions review Asked to turnaround and lead the review of 20,000 opted out personal pensions along the regulatory redress guidelines.  Business Process Manager (re-engineering) Accountable for end to end business processes with the objective of process re-engineering whilst maintaining and increasing quality standards.  Project Manager Post acquisition by AMP led many projects as part of a transformation programme working alongside McKinsey and Anderson Consultants.  Early career in technical insurance roles and team management Roles in life assurance division including policy servicing; new business underwriting; claims assessment; technical advise and training. Show less AMP Pearl a UK top 20 insurance provider  Operations manager Operations manager of 250 staff serving over 4 million customers across life and pensions products. Full policy lifecycle service and administration.  Personal Pensions review Asked to turnaround and lead the review of 20,000 opted out personal pensions along the regulatory redress guidelines.  Business Process Manager (re-engineering) Accountable for end to end business processes with the objective… Show more AMP Pearl a UK top 20 insurance provider  Operations manager Operations manager of 250 staff serving over 4 million customers across life and pensions products. Full policy lifecycle service and administration.  Personal Pensions review Asked to turnaround and lead the review of 20,000 opted out personal pensions along the regulatory redress guidelines.  Business Process Manager (re-engineering) Accountable for end to end business processes with the objective of process re-engineering whilst maintaining and increasing quality standards.  Project Manager Post acquisition by AMP led many projects as part of a transformation programme working alongside McKinsey and Anderson Consultants.  Early career in technical insurance roles and team management Roles in life assurance division including policy servicing; new business underwriting; claims assessment; technical advise and training. Show less