Richard Ramos
Field Services Engineer at Operative Experience, Inc.- Claim this Profile
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Bio
Experience
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Operative Experience, Inc.
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Field Services Engineer
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Jan 2018 - Present
Maryland, United States Technical Support for all Operative Experience Inc. Products. Install, repair and maintain Human Patient Simulation Products (Low, Medium and Hi fidelity). - Product orientation; train to military personnel, nursing students and faculty on how to run the Operative Experience Products, App and Troubleshoot. - Diagnose and identify the root cause of the malfunction, replace damage parts or components. - Create Technical Reports to illustrate malfunctions. - Software Updates. -… Show more Technical Support for all Operative Experience Inc. Products. Install, repair and maintain Human Patient Simulation Products (Low, Medium and Hi fidelity). - Product orientation; train to military personnel, nursing students and faculty on how to run the Operative Experience Products, App and Troubleshoot. - Diagnose and identify the root cause of the malfunction, replace damage parts or components. - Create Technical Reports to illustrate malfunctions. - Software Updates. - Hardware Updates. - Assist Engineering Department in the development of new products. - Analyzed the production process while recommending and implementing improvements to increase throughput and reduce waste. Show less
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Gaumard Scientific
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United States
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Education
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100 - 200 Employee
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Electro Mechanical Technician
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Jul 2013 - Jul 2017
Miami, Florida • Assembled electronic components for simulator robots utilized for medical education purposes. • Performed testing and quality control of components for simulator robots • Analyzed the production process while recommending and implementing improvements to increase throughput and reduce waste. .
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Operations Manager
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May 2011 - Jul 2012
Habana,Cuba • Managed a team of 9 warehouse personnel • Oversaw the warehousing and distribution of food products to supply aircraft. • Documented full BPP (Best Business Protocol) such as Procurement & Supplier Payment as well as the Quality Control processes.
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Sales and Operations Manager
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Jan 2010 - May 2011
Habana, Cuba • Managed a team of 10 sales personnel • Oversaw the import & sales of construction equipment & industrial machinery • Handled the procurements and supplier selection process. • Organized the receiving, handling and storage of products.
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Quality Systems Analyst
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Sep 2008 - Jan 2010
Habana, Cuba • Designed and implemented the company’s quality management system according to ISO 9001. • Documented full BPP (Best Business Protocol), schematics, organizational charts as well as full revisal of employee handbook.
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Education
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CUJAE
Bachelor of Science in Industrial Engineering, Engineering/Industrial Management