Richard Ramos

Field Services Engineer at Operative Experience, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US

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Experience

    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Field Services Engineer
      • Jan 2018 - Present

      Maryland, United States Technical Support for all Operative Experience Inc. Products. Install, repair and maintain Human Patient Simulation Products (Low, Medium and Hi fidelity). - Product orientation; train to military personnel, nursing students and faculty on how to run the Operative Experience Products, App and Troubleshoot. - Diagnose and identify the root cause of the malfunction, replace damage parts or components. - Create Technical Reports to illustrate malfunctions. - Software Updates. -… Show more Technical Support for all Operative Experience Inc. Products. Install, repair and maintain Human Patient Simulation Products (Low, Medium and Hi fidelity). - Product orientation; train to military personnel, nursing students and faculty on how to run the Operative Experience Products, App and Troubleshoot. - Diagnose and identify the root cause of the malfunction, replace damage parts or components. - Create Technical Reports to illustrate malfunctions. - Software Updates. - Hardware Updates. - Assist Engineering Department in the development of new products. - Analyzed the production process while recommending and implementing improvements to increase throughput and reduce waste. Show less

    • United States
    • Education
    • 100 - 200 Employee
    • Electro Mechanical Technician
      • Jul 2013 - Jul 2017

      Miami, Florida • Assembled electronic components for simulator robots utilized for medical education purposes. • Performed testing and quality control of components for simulator robots • Analyzed the production process while recommending and implementing improvements to increase throughput and reduce waste. .

    • Operations Manager
      • May 2011 - Jul 2012

      Habana,Cuba • Managed a team of 9 warehouse personnel • Oversaw the warehousing and distribution of food products to supply aircraft. • Documented full BPP (Best Business Protocol) such as Procurement & Supplier Payment as well as the Quality Control processes.

    • Sales and Operations Manager
      • Jan 2010 - May 2011

      Habana, Cuba • Managed a team of 10 sales personnel • Oversaw the import & sales of construction equipment & industrial machinery • Handled the procurements and supplier selection process. • Organized the receiving, handling and storage of products.

    • Quality Systems Analyst
      • Sep 2008 - Jan 2010

      Habana, Cuba • Designed and implemented the company’s quality management system according to ISO 9001. • Documented full BPP (Best Business Protocol), schematics, organizational charts as well as full revisal of employee handbook.

Education

  • CUJAE
    Bachelor of Science in Industrial Engineering, Engineering/Industrial Management
    2003 - 2008

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