Experience

Terramor Outdoor Resort

• United States
• Travel Arrangements
• 1 - 100 Employee

• Executive Housekeeper

  • Apr 2021 - Present



MasterCorp, Inc.

• Assistant Executive Housekeeper

  • Apr 2019 - Apr 2020

  ・ Support Executive Housekeeper in managing a 40 person staff for a 434 unit timeshare resort・ Create daily room assignments for housekeepers, housemen, and supervisors, as well as coordinate preventative maintenance projects・ Prepare weekly reports updating regional vice president of guest opportunities and resolutions・ Administrative duties include: recruiting, onboarding and conducting orientation, preparing and delivering evaluations and counseling notices, budgeting, processing payroll, performing inventory, ordering



Arlington Resort Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Executive Housekeeper

  • Jan 2019 - Mar 2019

  Assist in the overall management of the housekeeping department and the training and development of new staff Assist in the overall management of the housekeeping department and the training and development of new staff



Aramark

• United States
• Hospitality
• 700 & Above Employee

• White Water Rafting Guide

  • Apr 2018 - Sep 2018

  ・ Lead rafting trips of up to 10 guests through class I-IV whitewater rapids, performing rescue operations when necessary・ Lead interpretive hikes with groups of up to 16 people through Denali National Park, assisting in any first aid required・ Drive guests to hiking and rafting locations・ Perform maintenance and upkeep of rafts, drysuits, gear, and buildings・ Assist in training of new guides ・ Lead rafting trips of up to 10 guests through class I-IV whitewater rapids, performing rescue operations when necessary・ Lead interpretive hikes with groups of up to 16 people through Denali National Park, assisting in any first aid required・ Drive guests to hiking and rafting locations・ Perform maintenance and upkeep of rafts, drysuits, gear, and buildings・ Assist in training of new guides



Holiday Inn Express

• Housekeeping Manager

  • Dec 2017 - Mar 2018

  ・ Oversaw the housekeeping operation of a 78 room all suite hotel・ Managed a team of 11 housekeeping staff members, including housekeepers, housemen, laundry attendants, and porters・ Performed administrative duties including: Scheduling, Task Assignment, Room Inspection, Employee Recognition, Progressive Discipline, Lost and Found, Work Orders, Inventory Control, Labor Controls, and Deep Clean Scheduling・ Conducted daily employee meetings, interviews, strategy sessions for quality assurance inspections, and performance evaluations



Carlo Creek Lodge

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeper

  • May 2017 - Sep 2017

  ・ Maintained cleanliness as sole housekeeper for property・ Handled daily cleaning of 10 cabins, six lodge rooms, and a shower house・ Performed daily laundry services・ Brought forward ideas to increase Trip Adviser rating from number 15 to number 8 in the area ・ Maintained cleanliness as sole housekeeper for property・ Handled daily cleaning of 10 cabins, six lodge rooms, and a shower house・ Performed daily laundry services・ Brought forward ideas to increase Trip Adviser rating from number 15 to number 8 in the area



Best Western Premier Grand Canyon Squire Inn

• Housekeeping Supervisor

  • Aug 2013 - Apr 2017

  ・ Supported the daily housekeeping operation of a 318-room resort hotel・ Trained and developed guest room attendants・ Managed task assignments for a team of 25 employees・ Inspected and ensured completion of the task assignments of six guest room attendants・ Performed administrative duties including: Inventory, Progressive Discipline, Employee Reviews, Lost and Found, Quality Assurance Inspections, Health Department Inspections, Creating and Tracking Work Orders, Preventative Maintenance and Deep Cleaning Scheduling, Attending and Leading Daily Meetings, Developing Policy, and Representing Department in Property-wide Training・ Drove employee shuttle 50 miles round trip daily



MGM Grand at Foxwoods

• Housekeeper

  • Aug 2008 - Jul 2013

  ・ Cleaned 16 rooms daily to MGM's five star service standards ・ Assisted housemen with laundry assignments・ Provided hospitality services for guests of an 825-room luxury property・ Performed physically demanding tasks, including bending, lifting, pushing, and pulling objects greater than 50 lbs ・ Cleaned 16 rooms daily to MGM's five star service standards ・ Assisted housemen with laundry assignments・ Provided hospitality services for guests of an 825-room luxury property・ Performed physically demanding tasks, including bending, lifting, pushing, and pulling objects greater than 50 lbs



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• Hotel Utility

  • Feb 2007 - May 2008

  ・ Cleaned public areas of a 2,450-passenger ship・ Managed a deep cleaning crew of five for tasks including: stripping/waxing floors, carpet shampooing, and GI contamination cleanup・ Promoted a positive work ethic and team morale while maintaining a schedule of seven day work weeks・ Performed in crew musical review for guests ・ Cleaned public areas of a 2,450-passenger ship・ Managed a deep cleaning crew of five for tasks including: stripping/waxing floors, carpet shampooing, and GI contamination cleanup・ Promoted a positive work ethic and team morale while maintaining a schedule of seven day work weeks・ Performed in crew musical review for guests