Richard Owen
IT Manager at VIRTUS Data Centres- Claim this Profile
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Welsh Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Jim Mercer
I had the pleasure of having Richard as part of my leadership team. He is a high-energy self-starter who gets things done and inspires his team members to do the same. As a technical leader, he not only managed a team of people, queues, meetings, power points etc., but made it a point to stay abreast of the technology. In fact, he would proactively deliver Ingres training to other teams to help keep them up to date on recent functional changes. As the leader of the Ingres Integration Group, Richard acted as liaison between CA and Ingres Corp. He was a key point person for nearly every development and support team within CA for the Ingres technology and was often called in to help solve difficult customer-related escalations.
David Howells
Richard worked for me as Director for Sustaining Engineering where he had responsibility for managing all second line customer support on various product lines including Client Automation. Richard was self driven needing little direct management, and he was very dependable and reliable in managing all the various aspects of customer satisfaction from ensuring timely addressing of customer problems to the release of product service packs and the management of escalated situations. He could be relied upon to understand the significance of customer concerns and their impact. Richard managed a worldwide team of engineers, a role which he undertook enthusiastically, gaining respect of his team through motivational leadership. He also embraced change and improved interaction with the way in which his team engaged with the separately managed Level 1 support teams, winning him significant praise from the Level 1 team management. Richard was very personable and easy to communicate with, and also ready to openly discuss any concerns. In summary he was a very valuable member of my management team with whom it was a pleasure to work.
Jim Mercer
I had the pleasure of having Richard as part of my leadership team. He is a high-energy self-starter who gets things done and inspires his team members to do the same. As a technical leader, he not only managed a team of people, queues, meetings, power points etc., but made it a point to stay abreast of the technology. In fact, he would proactively deliver Ingres training to other teams to help keep them up to date on recent functional changes. As the leader of the Ingres Integration Group, Richard acted as liaison between CA and Ingres Corp. He was a key point person for nearly every development and support team within CA for the Ingres technology and was often called in to help solve difficult customer-related escalations.
David Howells
Richard worked for me as Director for Sustaining Engineering where he had responsibility for managing all second line customer support on various product lines including Client Automation. Richard was self driven needing little direct management, and he was very dependable and reliable in managing all the various aspects of customer satisfaction from ensuring timely addressing of customer problems to the release of product service packs and the management of escalated situations. He could be relied upon to understand the significance of customer concerns and their impact. Richard managed a worldwide team of engineers, a role which he undertook enthusiastically, gaining respect of his team through motivational leadership. He also embraced change and improved interaction with the way in which his team engaged with the separately managed Level 1 support teams, winning him significant praise from the Level 1 team management. Richard was very personable and easy to communicate with, and also ready to openly discuss any concerns. In summary he was a very valuable member of my management team with whom it was a pleasure to work.
Jim Mercer
I had the pleasure of having Richard as part of my leadership team. He is a high-energy self-starter who gets things done and inspires his team members to do the same. As a technical leader, he not only managed a team of people, queues, meetings, power points etc., but made it a point to stay abreast of the technology. In fact, he would proactively deliver Ingres training to other teams to help keep them up to date on recent functional changes. As the leader of the Ingres Integration Group, Richard acted as liaison between CA and Ingres Corp. He was a key point person for nearly every development and support team within CA for the Ingres technology and was often called in to help solve difficult customer-related escalations.
David Howells
Richard worked for me as Director for Sustaining Engineering where he had responsibility for managing all second line customer support on various product lines including Client Automation. Richard was self driven needing little direct management, and he was very dependable and reliable in managing all the various aspects of customer satisfaction from ensuring timely addressing of customer problems to the release of product service packs and the management of escalated situations. He could be relied upon to understand the significance of customer concerns and their impact. Richard managed a worldwide team of engineers, a role which he undertook enthusiastically, gaining respect of his team through motivational leadership. He also embraced change and improved interaction with the way in which his team engaged with the separately managed Level 1 support teams, winning him significant praise from the Level 1 team management. Richard was very personable and easy to communicate with, and also ready to openly discuss any concerns. In summary he was a very valuable member of my management team with whom it was a pleasure to work.
Jim Mercer
I had the pleasure of having Richard as part of my leadership team. He is a high-energy self-starter who gets things done and inspires his team members to do the same. As a technical leader, he not only managed a team of people, queues, meetings, power points etc., but made it a point to stay abreast of the technology. In fact, he would proactively deliver Ingres training to other teams to help keep them up to date on recent functional changes. As the leader of the Ingres Integration Group, Richard acted as liaison between CA and Ingres Corp. He was a key point person for nearly every development and support team within CA for the Ingres technology and was often called in to help solve difficult customer-related escalations.
David Howells
Richard worked for me as Director for Sustaining Engineering where he had responsibility for managing all second line customer support on various product lines including Client Automation. Richard was self driven needing little direct management, and he was very dependable and reliable in managing all the various aspects of customer satisfaction from ensuring timely addressing of customer problems to the release of product service packs and the management of escalated situations. He could be relied upon to understand the significance of customer concerns and their impact. Richard managed a worldwide team of engineers, a role which he undertook enthusiastically, gaining respect of his team through motivational leadership. He also embraced change and improved interaction with the way in which his team engaged with the separately managed Level 1 support teams, winning him significant praise from the Level 1 team management. Richard was very personable and easy to communicate with, and also ready to openly discuss any concerns. In summary he was a very valuable member of my management team with whom it was a pleasure to work.
Experience
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VIRTUS Data Centres
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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IT Manager
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Apr 2016 - Present
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C A Inc
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United States
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Hospitals and Health Care
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Director, Sustaining Engineering
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Oct 2006 - Dec 2015
• Responsible for six products known as CA Client Automation, including; Software Delivery, Asset Management, Remote Control, Asset Intelligence, Patch Manager and Desktop Migration Manager. • Managed a global team based in UK, US, Germany, The Netherlands and India. • Implemented Change Management tools ensuring both the Development and Level2 teams changes were known and reviewed, before being checked into code to ensure no regression of customer issues as well as new feature inclusion, allowing customers to see what fixes were included to allow them a seamless upgrade. • Project managed annual Service Pack releases of customer fixes whilst manging the support of annual Development releases. • Customer Account Management ensuring customers issues were resolved in a timely manner, especially for High Value customers aiding the renewals of these accounts and maintaining revenue. • Inclusion and Diversity: Was part of the Generational activity and collected, on behalf of the team, a Highly Commended award at the recent 2015 ENEI ceremony at the Law Society in London. • Learning for work: Mentored some at-risk teenagers at a local school, Churchmead in Datchet, to enable them to be ready for work when they left school. Show less
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CA Technologies
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United States
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Software Development
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700 & Above Employee
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Senior Manager, Ingres Product integration Group
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Apr 2001 - Oct 2006
• Managed a team of 5 engineers to provide worldwide support for all CA products using the Ingres Relational Database Management System.• Designed and trained trainers to enable development teams to adapt their code from SQLServer or Oracle into the Ingres RDBMS, including helping the review and re-write of SQL. In one case I rewrote a query to reduce it’s execution time from 40 hours to 30 seconds.• Managed the relationship between CA and Ingres Corp, post divestiture including all issues raised by CA Development teams with the Ingres product to get fixes for CA’s many products. Show less
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Ingres Senior QA engineer
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Apr 2000 - Apr 2001
• Joining CA, having used its Ingres Relational Database Management System, used customer insight to ensure Ingres was a suitable quality provision for its many customers. • Implemented automated test tools and sign off for many releases.• Ensured process was strictly adhered to ensuring all tests were run prior to release.
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Medway Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Database Administrator
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Apr 1999 - Apr 2000
• Ingres DBA ensuring Medway’s use of their social services application was always online for their many users. Implemented procedures for disaster recovery. Upgraded their OS (Sun Solaris), and Ingres 6.4 to Ingres II rdbms to ensure y2k issues were avoided. • Ingres DBA ensuring Medway’s use of their social services application was always online for their many users. Implemented procedures for disaster recovery. Upgraded their OS (Sun Solaris), and Ingres 6.4 to Ingres II rdbms to ensure y2k issues were avoided.
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Kent Police
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United Kingdom
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Law Enforcement
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700 & Above Employee
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Technical Analyst
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Nov 1998 - Apr 1999
• Reviewing technical documentation of the application development for the Criminal Justice side of policing to ensure compatibility with Kent Police’s database • Testing of migration from a DG Avion server to a Sun Solaris environment at Sun’s headquarters’ in Manchester • Programmatically migrating of CCCJ Offence codes to a new format to allow selection of offences. • Reviewing technical documentation of the application development for the Criminal Justice side of policing to ensure compatibility with Kent Police’s database • Testing of migration from a DG Avion server to a Sun Solaris environment at Sun’s headquarters’ in Manchester • Programmatically migrating of CCCJ Offence codes to a new format to allow selection of offences.
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Kent Training and Enterprise Council
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West Malling
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Database and Project Manager
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Apr 1994 - Nov 1998
• My first introduction to a managerial role, with 12 direct reports, £4m budget, Ingres DBA, project management. • Turned a loss making product into a revenue generating product in 2 years. • My first successor planning to ensure I could move on to another role. • My first introduction to a managerial role, with 12 direct reports, £4m budget, Ingres DBA, project management. • Turned a loss making product into a revenue generating product in 2 years. • My first successor planning to ensure I could move on to another role.
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Horticulture Research International
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West Malling
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Applications Developer
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Jul 1990 - Apr 1994
• Transcoding scientists models (Fortran to Pascal) into product sellable applications for farmers etc. • Oracle forms applications for internal use. • Cobol writing for loading of timesheets into the financial database. • Transcoding scientists models (Fortran to Pascal) into product sellable applications for farmers etc. • Oracle forms applications for internal use. • Cobol writing for loading of timesheets into the financial database.
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Education
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1989 - 2000
West Glamorgan Institute of Higher Education
Higher National Diploma, Information Technology,mBusiness Data Processing -
1981 - 1987
Brynteg
High School, Information Technology A Level, Maths and Information Technology O Level, English Language +5 CSEs
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