Richard O.
Operations Manager at Annecto- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Having Difficult Conversations
LinkedInJun, 2023- Nov, 2024
Experience
-
Annecto
-
Australia
-
Civic and Social Organizations
-
100 - 200 Employee
-
Operations Manager
-
Nov 2022 - Present
Position Deliverables: • Implementation of Operational/Business Plan in alignment with Annecto’s Strategic Roadmap and NMR Business Plan. • Operational leadership and management of regional programs to maximise community inclusion and personal autonomy for service users. • Ensuring compliance with all relevant professional standards, industry standards and legislative requirements. • Staff Engagement, Development and Retention
-
-
Coordinator Client Services – Support Coordination
-
Oct 2018 - Feb 2023
Operational• Maintain the operational and day-to-day coordination of direct service delivery for the CHSP team, NDIS Support Coordinator and My Support Service users and manage change.• Assist the team to maintain internal and external quality outcomes. Participate and lead team in Aged Care Quality Audit and recently with Global Mark audit on: • Recertification of ISO 9001 • Recertification of the Human Services Standards • Surveillance audit of the National Standards for Disability Services for DES program• Represent annecto at regional meetings and forums – Attends CHSP State-Wide Meetings and NDIS inter -agency support coordination meetings. • Contribute to recruitment, identification and corrective action in relation to staff and skill requirements, maximizing efficiency and quality of service delivery- Participate in staff retention strategy for the NMR office.• Contribute to development and maintenance of budgets for all programs- for the programs financial viability.• Assist and contribute to the development of funding submissions / grants where appropriate Team Management• Undertaking regular formal and informal supervision, Coaching and mentoring to the team with a culture of continuous improvement• Undertake Performance Management with direct reports as required by policy and procedure.Special Projects• Participate in team and organizational projects which enhance the delivery of services in the Northern and Grampian Regions • Contribute to the development of a greater internal workforce Quality and Policy • Assist in the development of policy, procedures and internal guidelines relating to the provision of services • Participate in the development and monitoring of Quality Assurance and Best Practice processes and Maintain all aspects of confidentiality in line with policy and procedure Show less
-
-
Ag Regional Manager NMR
-
Sep 2019 - Oct 2019
• Operational leadership and strategic management• Management of a staff: Strengthen and develop positive staff attitudes• Review and maintain service delivery practices aiming to continuously improve programs and services for client outcomes within resource and budget constraints.• Optimise internal support worker work force.• Ensure health Safety and Wellbeing is a constant consideration in all aspects of annecto work.• Represent annecto in a positive manner and demonstrate the annecto purpose and principles.• Provide supervision, coaching, mentoring and performance appraisal to all direct reports and ensure that appropriate systems are in place for the supervision, performance appraisal and development of all indirect reports.• Participate in business, project and change management plans as required for achievement of strategic and operational goals. Show less
-
-
-
National Disability Insurance Agency
-
Australia
-
Government Administration
-
700 & Above Employee
-
Team leader- Planner
-
Dec 2017 - Jun 2018
Duties Responsibilities include: • Supervise a team of APS4/5 Planners and Business Support Officers in an environment driven and measured by performance targets. • Promote a supportive and positive working environment. • Promote workplace practices consistent with agency policy and in accordance with Australian Public Service values and leadership behaviours. • Conduct planning conversations and risk assessments and make reasonable and necessary decisions in accordance with the NDIS Act 2013. • Provide participants and representatives with information and support to identify their goals and aspirations. • Work with participants and their carers to identify options to achieve their plan outcomes drawing on informal, mainstream and community supports as well as reasonable and necessary supports to be funded by the NDIS. • Liaise and work cooperatively with stakeholders including providers to ensure successful implementation of the plan. • Undertake plan reviews. • Represent the Agency and contribute to building inclusive communities through partnership and collaboration with individuals and families/carers, local organisations and the broader community. • Undertake quality reviews in relation to internal quality assurance and continuous improvement processes. • Ensure high quality record keeping including competency with IT systems. Show less
-
-
-
St Vincent de Paul Society Australia
-
Australia
-
Non-profit Organizations
-
100 - 200 Employee
-
Team Leader NDIS Local Area Coordination South Western Sydney (SWS)
-
Apr 2016 - Sep 2017
Supervision and Support • Coach and mentor team members in the provision of exceptional support to individuals accessing the NDIS. • Provide regular supervision and reflective practice to team members. • Act as an escalation point for complex queries and issues that are outside of normal process/procedure. • Set goals and objectives for each team member’s performance and development plan and support them to achieve these and manage any issues in accordance with relevant policies and procedures. • Implement safe systems of work, in accordance with Society WHS policies and procedures. • Support, assist and consult with individuals and families accessing the LAC Program in a way that promotes independence, empowerment, and involvement. Coordination and Planning • Provide accurate, relevant and timely information to those accessing the program. • Ensure Operating Procedures as directed and required by the NDIA are fully implemented. • Support individuals, families and carers to gain the skills, confidence, and expertise required to plan for the future. • Work alongside the leadership team and other staff on special projects, as and when required. Administration • Ensure proper records are maintained via the use of the endorsed NDIS data system. • Compile monthly Team Leader report. • Prepare submissions and correspondence as required. Human Resource Management • Interview, Conduct regular and formal annual staff performance appraisals and provide regular feedback. • Actively work with the Training Coordinator to continually coach and develop staff. Positive Culture • Demonstrate professionalism and adopt high ethical and professional standards. • Contribute to a workplace culture that is respectful, non-judgmental, and inclusive and which promotes and upholds human rights always. Show less
-
-
-
Care Connect - Non Profit Provider
-
Australia
-
Hospitals and Health Care
-
100 - 200 Employee
-
Support Facilitator-Partners in Recovery(PIR) Mental Health SWS
-
Apr 2014 - Apr 2016
Information sharing, resource development, and capacity building • Work with participants, their families and carers to review intake information and ensure accurate records are updated on PIR database • Include families and carers in planning and coordination of services and supports • Provide information, support and resources to enable individuals to more actively participate in assessment, decision making, self-advocacy and develop skills and capacity for independence • Identify and share service knowledge and networking opportunities in the team and organisation, updating relevant databases to share contacts. Advocacy, coordination, and liaison • Working with the person and their family or carer, undertake collaborative person-centered assessment to plan their future, set goals and identify any gaps or challenges • Review and update existing PIR Action Plans or develop new, whole-of-life action plans • Monitor, and regularly review, individual action plans collaboratively, including individuals, their families and carers and other service providers in the process • Refer people to relevant supports, resources and service providers and coordinate required support Monitor progress and quality of service delivery • Collaborate with people to identify barriers in meeting goals, coordinated care and develop solutions to achieve outcomes • Work across the region in a collaborative manner with other PIR consortium members to share knowledge and compare approaches and achieve the objectives of PIR Quality and compliance • Adherence to all relevant legislation, program guidelines, consent, privacy and accreditation standards • Ensure all required data is gathered and stored in relevant databases and files • Work effectively with and provide coordination of the service system, identify and resolve service gaps through the building of networks and referral pathways. Show less
-
-
-
JewishCare NSW
-
Australia
-
Non-profit Organizations
-
1 - 100 Employee
-
Senior Support Staff (Supported Accommodation & Community Options Program)
-
Apr 2012 - Mar 2014
Effective and Efficient operations of house • Monitor the set budget allocations for the operation of the house including groceries, utilities, and maintenance. • Develop menus with resident input for the provision of nutritious meals and resident choice. • Purchase groceries in line with resident choice and if possible with resident participation. • To liaise with families carers administrators and guardians • Regularly review the physical premises and ensure upgrades, repairs, and maintenance are addressed including appropriate cleaning externally and internally. • Enthusiastically maintain the building and gardens, ensuring the residence presents as the best home in the street. Co-ordinate equipment upgrades, repairs and maintenance efficiently and timely. • Oversee accurate files on client’s progress, and reporting incidences are kept Support for Resident • To ensure residents, families and carers are engaged in service provision and are actively engaged in providing feedback on services • To advocate for the rights and responsibilities of the people we support • To provide support in the least restrictive manner as per care plan • To provide duty of care while encouraging a person’s dignity of risk • To assist in developing, monitoring and evaluating person centered plans. • To promote empowerment, decision making and choice in all aspects of the person’s life. • To maintain personal budgets & records and liaise with administrators • To encourage independence through appropriate communication strategies Support for Staff • Monitor and evaluate staff performance in meeting the required standards using the supervision schedule. • Hold formal monthly team meetings with minutes, actions and follow up. • Organize staff rosters/scheduling and sign off accuracy of time sheets for billing purposes. • Lead and manage OHS requirements within the supported accommodation area. • Ensure all organization policies and procedures are adhered to Show less
-
-
-
Cornucopia Fundraising
-
Fund-Raising
-
1 - 100 Employee
-
Team leader Face to Face fundraiser
-
Feb 2008 - Dec 2011
Team Leader: Face to Face Fundraiser (Action Aid, Australian Red Cross, Water Aid and UNHCR) Key Responsibilities Sales • To meet the individual and team daily sign up targets prescribed by General Manager • To work at a location at the time, hours and place advised by the roster and/or the F2F Campaign Manager Advocacy • To represent Aid organisation on the street and in shopping centres in a professional manner, including appearance and communications with the public • To be familiar with and abide by the Code of Conduct set out in the Eagle F&F Frontline Employee Handbook and the FIA Standard of Face to Face Fundraising Practice • Acts with integrity, honesty and credibility Training • Recruit staff, implement training programs and manage overall in-house performance to meet recruitment and income targets. • To organise and chair team meetings • Maintain an interest in and awareness of Aid organisation’s role in the international aid sector Team Management/Administration • Staff supervision • To collect financial information from new donors ensuring that: • All pledge forms are filled out accurately, legible and completely making sure all information is secured • Maintained adequate supply of sign-up forms, welcome packs etc. • Collate all time sheets of all frontline Face to Face fundraisers Any other responsibility as assigned by the line manager. Show less
-
-
Education
-
2020 - 2023
Charles Sturt University
Masters, Social Work -
2009 - 2010
University of Southern Queensland
Master's degree, Business Administration and Management, General -
2017 - 2017
Open Colleges
Management and Leadership, Business Administration and Management, General -
2015 - 2016
Spectrum Organisation Australia
Diploma, Community Services -
2000 - 2002
Adisadel College
High School Certificate, Business Administration and Management, General -
2004 - 2007
University of Ghana
Bachelor of Arts - BA, Economics & Information systems
Community
