Experience

Metalwash Ltd

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• U.K National Accounts Director

  • Jan 2021 - Present



Safetykleen

• United Kingdom
• Environmental Services
• 700 & Above Employee

• UK National Accounts Director

  • Apr 2015 - Jan 2021

  My responsibility is to grow the number of national accounts and the revenue from them. To achieve this I’m committed to identifying ways we can maximise the value we deliver to clients. This requires us to apply the highest levels of account management, so resource allocation, training and internal processes are important parts of my role.As well as being responsible for a team of experienced national account managers I also manage a technical advice and support team. Together we have a wealth of experience in industrial parts and equipment cleaning, and the manufacturing and commercial environment. Training and knowledge sharing are ongoing to ensure our skills are enhanced and experience is shared.The partnership relationships we have with many of the top companies in multiple industrial and manufacturing sectors in the UK is testament to the approach that I and Safetykleen are taking. We provide advice and recommendations through a consultative sales process. I and the team are able to engage with, contribute and add value to projects that are improving manufacturing processes, moving to lean manufacturing, improving quality and consistency, reducing costs, reducing accidents and injuries, and reducing waste. Our account managers ensure that for each client, installation and contract that the elements of each cleaning solution are optimised – that the right cleaning machines and equipment is specified and supplied, with the right cleaning consumables in the right quantities, and that the collection of cleaning waste (our collectable services) is appropriate. This requires regular visits to clients to ensure the highest levels of customer service are being achieved. This often leads to discussions about other areas where cleaning can be improved. It’s also an opportunity to share relevant experience with other clients and from our industry specialisation.

• UK Projects Manager

  • Jun 2013 - Apr 2015

  The Kleenwipe service is a laundered wipe solution which has many advantages over disposable rags. I led this project, from concept to market introduction, recruiting and training a small direct sales team, and taking this solution direct to market. Our existing client base was our primary market initially. In the initial 12 months we signed up 1500 client contracts and created a £1m revenue stream.

• Regional Manager

  • Sep 1992 - Jun 2013

  Initially I was responsible for overseeing 4-5 branches. And then, for the last 3 years my role was more one of special projects – to work with individual branches and their teams to improve their performance. The objective was to ensure that, as a national company with 20+ branches that standards were adhered to and to share best practice. This involved identifying the root causes of underperformance and taking appropriate remedial action – in areas including personnel, local management, process adherence, retraining, recruitment, and so on. Key duties included: - Resolving contractual and commercial issues and disputes. - Training and leading a large team, providing discipline and performance feedback. - Developing positive direct relationships with key business contacts. - Scheduling workload to meet priorities and targets. - Recruitment and mentoring of staff. - Responsible for achieving all performance related targets. - Ensuring best practice is followed in safety, legality and quality of service. - Developing and supporting a cross functional culture of continuous improvement. - Assisting in the formulation of forecasts and budgets. - Undertaking staff performance reviews. Key achievements: - Business turn around with Bristol, West Bromwich and Dinnington branches and the legacy of their sustained development. - Business turnaround and subsequent success of Bedford branch 2002-2007 - Conception of the Brake Cleaner unit - Identification & development of key staff members

• Branch Manager

  • 2003 - 2008

  I managed the local sales team and those responsible for the supply and installation of cleaning machines, consumables and collection services.

• Collectables Services Manager

  • 1999 - 2003

  I managed the collection of cleaning waste (much of it hazardous) from clients, and the appropriate processing of that waste, to meet health and safety and environmental standards.

• Sales Specialist

  • 1992 - 1999

  Various roles and a fairly roving brief, as a branch manager, and to provide holiday and absence cover.



A Vauxhall Dealership

• Stores and Parts Manager

  • 1984 - 1992

  I joined as a YTS when I left school and rose to department manager in 2.5 years. In this role I was managing 10 staff and £1m t/o by 22, and continued in the position for 5 years. I joined as a YTS when I left school and rose to department manager in 2.5 years. In this role I was managing 10 staff and £1m t/o by 22, and continued in the position for 5 years.