Experience

Ez-Runner

• United Kingdom
• Software Development
• 1 - 100 Employee

• Project Manager

  • Oct 2016 - Present

  Copthorne, United kingdom EZ-Runner is a flexible management software solutions provider to the Health and Leisure markets. It was founded in 1995 and has grown to support multiple sectors including Gym’s, Spa’s, Hotel’s, Trampoline Parks, Play Centres, Aqua Parks, plus many individual and bespoke businesses. We provide an off the shelf product that has the flexibility to be tailored to individual client requirements – so everyone can benefit from the feature rich products we offer. This also allows us to… Show more EZ-Runner is a flexible management software solutions provider to the Health and Leisure markets. It was founded in 1995 and has grown to support multiple sectors including Gym’s, Spa’s, Hotel’s, Trampoline Parks, Play Centres, Aqua Parks, plus many individual and bespoke businesses. We provide an off the shelf product that has the flexibility to be tailored to individual client requirements – so everyone can benefit from the feature rich products we offer. This also allows us to support the simple individual site up to the diverse needs of a multi-site organisation – with the same product. So the solution grows as you do without compromising your business. Show less



WiseTech Global

• Australia
• Software Development
• 700 & Above Employee

• Relationship Manager, Installations engineer

  • Oct 2009 - Jan 2016

  Milton Keynes, United Kingdom Relationship manager Being a central point of information for business relationship for multiple client accounts. Identifying, acquiring, developing and maintaining customer relationships. Delivering excellent customer service. Processing a high volume of daily phone calls and email from customers. Coming up with ideas to improve customer relationships. Planning projects and activities systematically in line with business priorities. Maintaining up to date knowledge of… Show more Relationship manager Being a central point of information for business relationship for multiple client accounts. Identifying, acquiring, developing and maintaining customer relationships. Delivering excellent customer service. Processing a high volume of daily phone calls and email from customers. Coming up with ideas to improve customer relationships. Planning projects and activities systematically in line with business priorities. Maintaining up to date knowledge of competitor activity, products and services. Attending and contributing at sales meetings. Prospecting new customers. Measuring customer satisfaction levels. Answering product related questions from customers. Keeping in touch with customers through personal visits, telephone calls and correspondence. Creating cross sell and up sell opportunities. Taking on complex customer issues and resolving them. Setting up meetings with new clients. Ability to explain complex information clearly and simply. Installations Engineer Confirming technical specifications for hardware and software installation. Backing up clients current database and files to import into new installation. Creating user profiles for access to system as well as their online web accounts. Creating databases for clients and installing new software. Setting up security and registry items for new installation. Importing clients previous databases and managing user accounts. Writing an installation guide for new recruits and publishing this internally with all technical specifications and processes for a new installation. Using XML schemas to write macros for new clients and create documents using the XML macros to pull clients data to their new documentation

• Training Specialist, customer Support

  • Oct 2009 - Jan 2016

  Milton Keynes, United Kingdom Training Specialist Training 3rd party business contacts and clients on how to use every aspect of the software. Create learning videos and materials on which to run training courses onsite for up to 20 people at a time, holding and running these courses personally. Following up training courses by taking feedback to improve the material. adding to material that was not present from client feedback, updating existing meterial if necessary Using a indepth knowledge of over 100… Show more Training Specialist Training 3rd party business contacts and clients on how to use every aspect of the software. Create learning videos and materials on which to run training courses onsite for up to 20 people at a time, holding and running these courses personally. Following up training courses by taking feedback to improve the material. adding to material that was not present from client feedback, updating existing meterial if necessary Using a indepth knowledge of over 100 training videos to advise clients on troubleshooting and technical difficulties Passing over 40 internal exams to get my training certification Customer Support Helping cients via email or phone to resolve training and technical issues in their software. Connecting to clients systems via remote desktop or live meeting to report and document their issue or resolve the fault with the client through their system Creating technical fault docuemnts for escalation internally to developers Testing issues using different product rings of the system Using an Alpha version of the system to report current issues to development team Creating reports for clients based on their issues and help reduce future issues for clients using these reports



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Export Manager

  • Jan 2006 - Oct 2009

  Luton, United Kingdom Managing a team of 5 members, holding meetings and producing plan of action to execute daily work efficiently Producing strategiesfor efficient streamlining of old processes and introducing new ones using each team members strength to increase productivity ATR certificates for shipments to Turkey. Dangerous goods certificates for goods such as flammable liquids. EUR forms for shipments with no correct Certificate of Origin. Arranging drivers run sheets internally on Atlas CSC… Show more Managing a team of 5 members, holding meetings and producing plan of action to execute daily work efficiently Producing strategiesfor efficient streamlining of old processes and introducing new ones using each team members strength to increase productivity ATR certificates for shipments to Turkey. Dangerous goods certificates for goods such as flammable liquids. EUR forms for shipments with no correct Certificate of Origin. Arranging drivers run sheets internally on Atlas CSC to ensure freight is delivered and retrieved in the most effective order. Blue certificates and tie-up notes. Known Shipper Certificates When to book a Rascoe check or a decompression test. Progressing higher on the security class level to level 4 so that I can process dangerous freight in the warehouse (all internal security tests) Show less



Excel Telecommunications

• Telecommunications
• 100 - 200 Employee

• FREIGHT MANAGER

  • Jul 2004 - Jan 2006

  Milton Keynes, United Kingdom Tracking of shipments worldwide Negotiating with UK and foreign customs and officials Liasing with the worldwide DHL branches Rapid clearance and processing of freight Recruitment of an extra member of staff Training and management of that person Creating official papers for freight clearance (C81 documents) Correcting invalid documentation for customs clearance Creating manual Airway Bills Producing monthly cost and turnover reports in the form of graphs and pie… Show more Tracking of shipments worldwide Negotiating with UK and foreign customs and officials Liasing with the worldwide DHL branches Rapid clearance and processing of freight Recruitment of an extra member of staff Training and management of that person Creating official papers for freight clearance (C81 documents) Correcting invalid documentation for customs clearance Creating manual Airway Bills Producing monthly cost and turnover reports in the form of graphs and pie charts Using these reports to decide on the most suitable carriers for future use Quoting, approving and creating billing invoices varying in costs dependant on numerous factors size and weight of freight, customs clearance duties and forwarding taxes, the cost of raising particular forms (EUR1, ATR, C of O) Processing, sorting and labelling freight for worldwide delivery Creating Master bills before booking jobs with airlines e.g. 932 – Virgin, 001 – American airlines Show less