Scrum Master

• Jun 2018 - Present

Agile Team Lead / Scrum Master

• Oct 2016 - Sep 2017

· Led Agile Regulatory development team within Data department delivering business change and process improvements. This included the delivery of critical and high priority projects within strict regulatory deadlines.· People leader and performance reviewer for multiple department members.· Managed relationship between team, customers and Product Owner.· Final reviewer and sign off of projects to the production environment across whole department.· Worked with other IT teams to align scope dependencies between projects.· Ensured key agile processes were adhered to within the team including grooming, planning, daily standups and retrospectives.

Business Analyst

• Dec 2015 - Oct 2016

· Provided data analysis for multiple projects, creating support documentation for developers in an agile environment.· Investigated and implemented multiple process improvements, introducing significant time improvements of delivery of data to business teams.· Reviewer and approver of code and documentation for project delivery· Provided mentoring for junior team members

ETL Ab>Initio Developer / Project Lead

• Jun 2010 - Nov 2015

· Lead Developer and Team Lead for multiple projects ranging from revenue reporting, data acquisition from new subsidiaries and acquisition and processing of data for anti-money laundering processes.· Worked with business teams to resolve queries and help them understand requirements for successful delivery with the best possible outcome.· Responsible for training new staff on development and department standards.· Provided production support for both standard day support and for on call overnight support, dealing with critical failures and ensuring issues resolved within agreed timeframes.

Tester

• Jun 2009 - May 2010

Unix based testing for development team providing end to end support to development teamCo-ordinating testing and results with business usersDocumentation and scheduling reviewer

Senior Service Desk Analyst

• Feb 2000 - May 2009

· First level technical support for business users in Intel (Feb 2000 - April 2001)· First level technical support for AIB Capital Markets (April 2001 - June 2002)· Remote on-site support for AIB providing deskside support across multiple sites (July 2002 - July 2005)· Disaster Recovery IT Co-Ordinator for AIB Capital Markets · Senior Support specialist – responsible for training new staff, dealing with escalations · Provided dedicated support to top level executives and to high data sensitivity departments

Assistant Manager

• Oct 1997 - Feb 2000

· Responsible for support to customers, maintaining PCs, setting rota for staff, providing training · Responsible for support to customers, maintaining PCs, setting rota for staff, providing training