Experience

UKS Health & Wellbeing
• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee
• Credit Controller

  • Jun 2018 - Present

Wyndham Worldwide
• Türkiye
• Hospitality
• 1 - 100 Employee
• Cancellation, Processing & Collections Team Leader at Wyndham Vacation Rentals

  • Nov 2010 - Jun 2018


TNT

• Information Technology & Services

• Equity & Legal Controller

  • Nov 2009 - Nov 2010

  Supervisory responsibility for 5 staff members and 2 team leaders within the Equity Credit Services, 6 staff members within the Legal function, and 2 staff members within the Liquidation area through close liaison. Responsibility to ensure that all administrative functions relative to the Legal and Equity Credit Services Debt recovery support areas are performed accurately and efficiently following company policies and procedures, and to collect outstanding debts promptly in line with monthly targets, ensuring all queries relating to customer accounts are referred to the appropriate areas for attention and resolvement, whilst maintaining statistical information to the Central Administration Services Manager as and when required and to ensure KPI’s relative to each Department are achieved and maintained, updating regullarly on any accounts where debt is over £5K and proving dificult to collect, particularly where defense / counterclaim response has been filed. Oversee communication with customers to ascertain reasons for non payment and collect outstanding debt promptly, confirming in writing where necessary to customers advising of debts still outstanding, whilst ensuring that all new accounts are input successfully onto the “COLSYS” system on a regular basis whilst maintaining correct documentation prior to Court intervention and recovery. Ensue that all corospondance to solicitors is filed following notification of Liquidated accounts lodging proof of debt. Ensuring that the “VAT Bad Debt Relief” is claimed via Group Finance, and to accurately bank, record and allocation of Dividand payments.



TNT UK Ltd

• United Kingdom
• Freight and Package Transportation

• Sales Ledger Manager

  • Jan 2002 - Nov 2009

  Managing 26 staff members across three areas of the business. Split as 14 Cash Allocation Clerks, 4 Sales Ledger Clerks, 5 Mail Room Clerks and, 3 Supervisors. Regular process reviews are undertaken to ensure functions are run efficiently.Cash Allocation DepartmentResponsibilities include overseeing banking of over 430,000 cheques per annum, receiving over 435,000 payments by BAC’s, making the total UK turnover in excess of £1bn, clearing 2.6 Million invoices from 80,000 accounts.Sales Ledger FunctionResponsible for processing 8,000 credit card payments valued at £1M per month, along with over 3,000 Direct Debit transactions totalling over £3M monthly, along with the resolution of over 700 queries, processing over 4,000 Credit Notes, 8,000 Journals whilst maintaining “Clarity” standard outlined in the Sarbanes-Oxley Act (2002).Reporting and Reconciliation.Daily reconciliations routines take place to ensure the true value of the Sales Ledger is reported, this includes Revenue, Receipts, Journal activity etc. Sales Ledger report figures to Group Finance at month end, which are then reconciled to the Sales Ledger Control Account. The General Ledger reconciliation took place within the function until 2005.AppraisalesAnnual appraisals are completed where individuals are set objectives and KPI’s, monthly staff reviews are held to ensure all targets and KPI’s are met.Project Work/Cost Saving initiativesAs Manager, involvement in numerous projects simultaneously is standard, recent projects include re-orientation of weekly Invoices, and subsequent dispatch by TNT Post, introduction of credit card process for Parking Fines.Internal / External Audit’sAs Manager it was my responsibility to ensure that all deliverables for both Internal and External Audits are met. The Sales Ledger function is audited on a regular basis, approx 6 times a year.

• Sales Ledger Clerk

  • May 1999 - Jan 2002

  Duties undertaken whilst working within the function include, balancing the daily movement of the Sales Ledger through various methods of reconciliation techniques, production of the 'Debtors Package' on a monthly basis, reconciliation of the Sales Ledger to the General Ledger, the preparation and production of accurate and timely daily, weekly and monthly analysis used by senior managers throughout the company. Additional duties undertaken whilst working within the function include the training of new members of staff into the function, the production of the Team Meeting Cascade. Computer experience gained in Word, Excel, Lotus Notes, Power point, Rapid Filer, Universe and Access.



Badenoch & Clark

• Staffing and Recruiting

• Sales Ledger Clerk

  • Sep 1998 - May 1999

  Working in the Sales Ledger Department of the Co-operative Retail Service on a temporary contract where my duties include all aspects of Credit Control, including chasing debtors until payment arrives in the form of either a cheque or contra. The reconciliation and the closure of the customers share accounts upon their request. Computer experience gained in Windows 3.1, Word, excel, and the AVME accounts program. Working in the Sales Ledger Department of the Co-operative Retail Service on a temporary contract where my duties include all aspects of Credit Control, including chasing debtors until payment arrives in the form of either a cheque or contra. The reconciliation and the closure of the customers share accounts upon their request. Computer experience gained in Windows 3.1, Word, excel, and the AVME accounts program.



IMPACT TELEMARKETING SOLUTIONS

• Accounts/Administration Supervisor

  • May 1998 - Sep 1998

  Duties include preparing weekly wages, processing both sales and purchases invoices. Bank statement reconciliation each month, and the use of databases. Computer experience gained in Windows 95, Word, Excel, Sage and Access. Made redundant due to internal re-organisation. Duties include preparing weekly wages, processing both sales and purchases invoices. Bank statement reconciliation each month, and the use of databases. Computer experience gained in Windows 95, Word, Excel, Sage and Access. Made redundant due to internal re-organisation.



CAMFIL (UK) LTD

• Production Supervisor

  • Feb 1991 - May 1998

  Duties include prioritising daily workload, dealing with paper work, ensuring that a busy production line runs smooth in order to achieve daily production targets. During the time at Camfil the NVQ level 2 in Machining Assembly and Processing Skills (MAPS) was obtained, along with a first aid certificate. No computer experience gained. Duties include prioritising daily workload, dealing with paper work, ensuring that a busy production line runs smooth in order to achieve daily production targets. During the time at Camfil the NVQ level 2 in Machining Assembly and Processing Skills (MAPS) was obtained, along with a first aid certificate. No computer experience gained.



HELMSHORE TEXTILE MUSEUM

• United Kingdom
• Museums, Historical Sites, and Zoos

• General helper

  • Jan 1987 - Jan 1991

  Duties include dealing with the public in both the museum and the café, occasionally helping with spinning and weaving demonstrations. Duties include dealing with the public in both the museum and the café, occasionally helping with spinning and weaving demonstrations.