Project Manager

• Jan 2022 - Present

Program Manager Product Development

• Jun 2018 - Nov 2020

SR Technics is a world-leading Maintenance Repair and Overhaul (MRO) service provider for the civil aviation sector. In this role I reported to the Head of Product Development in the Engine Services Business Unit where I was responsible for initiating and managing its programs and projects. I also owned the implementation of, and support for, Lean Principles within the organisation.Key contributions:■ Developed and managed CFM56 engine repair cooperation between SR Technics, Zürich and S7 Engineering, Moscow, a service which provided “hospital” repairs and Field Assistance services in Russia and CIS territories, so increasing contract volume in Russia by 300%■ Developed and managed an international support network with cooperation partners, including legal and contractual framework and process flows■ Designed and implemented the Remote Table Inspection concept, improving efficiency by 30%

Program and Account Manager

• Sep 2014 - Jun 2018

I reported to Head of Account Management, firstly in the Component Services Business Unit and then in the Engine Services BU. In both of these I was responsible for developing and maintaining customer relationships. I was accountable for commercial management ranging from CHF 150m 5-10-year contract activities to single events on Maintenance Repair and Overhaul accounts. I was also responsible for the operational management and control of customer relationships, project management and technical issue resolution, both through internal staff and with third party suppliers. A further area was the management and analysis of customer account value flows, contract profitability, revenues, invoicing accuracy and invoicing days.Key contributions:■ Succeeded in driving 100% business renewals, delivering profitability in the extremely competitive Component Services marketplace

Customer Liaison, easyJet

• May 2013 - Sep 2014

I was hired to manage SR Technics’ overall relationship with easyJet and the support team in Switzerland. I managed the relationship at customer premises, maintaining communication with the customer and the internal Customer Demand team to ensure sustained performance against KPIs, managing escalations as required.Key contributions:■ Identified and implemented continuous improvement initiatives, ensuring adherence to processes in line with EASA, Trade Compliance and other regulatory requirements

Maintenance Repair & Overhaul Key Account Manager

• Sep 2012 - May 2013

Eurocopter is part of Airbus, a global leader in aeronautics, space and related services. I was responsible for managing 18 private and business customer accounts on behalf of the MRO facility. I owned the management and development of customer relationships and customer account value, also managing contract performance. In support of this I prepared contract proposals and renewals, and delivered contracts to customers. Key contributions: ■ Worked to raise Eurocopter’s profile and build relationships with non-MRO customers such as private and AOC operators and MRO organisations using Eurocopter products, to drive new business

Aircraft Management Executive

• Apr 2011 - Sep 2012

Ocean Sky Aviation began as an aircraft broker before moving into management and operations. I was responsible for managing accounts worth around £10m with VIP customers. I focused on financial and legal management of aircraft belonging to VVIP high net worth individuals, providing financial analysis, interpretation and reporting. Key contributions: ■ Managed customer flight schedules, working collaboratively with clients and stakeholders to ensure delivery of excellent service, flight safety and efficient operations

Operations Manager

• Feb 2007 - Mar 2011

Twinjet Aviation operated, managed, chartered and brokered private and charter aircraft. I managed the Operations team of 10 staff, ensuring the department operated to legal requirements whilst consistently providing highest standard of customer service and cost-effective trip support at all times. I was also responsible for recruiting new staff and delivering training programmes for pilots and cabin crew. Key contributions: ■ Successfully introduced new flight planning system and trip support service, reducing costs by 70% ■ Introduced new operations and crew management software, achieving significant efficiencies

Operations Controller

• Aug 2004 - Feb 2006

Administration of the flying schedule and flight crew roster. Key duties included flight planning, flight watch and flight crew roster management in accordance with the company flight time limitation scheme. Administration of the flying schedule and flight crew roster. Key duties included flight planning, flight watch and flight crew roster management in accordance with the company flight time limitation scheme.

Operations Controller

• Apr 2003 - Aug 2004

Providing flight support services including airspace clearances, ground handling, aircraft fuel, crew accomodation and transport. Providing flight support services including airspace clearances, ground handling, aircraft fuel, crew accomodation and transport.

Dispatch Co-ordinator

• Sep 1999 - Apr 2003

Co-ordination of Lufthansa aircraft turnrounds at LHR hub and Weight and Balance planning. Co-ordination of Lufthansa aircraft turnrounds at LHR hub and Weight and Balance planning.