Experience

Westbank Community Health and Care

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Project Manager

  • Jun 2022 - Present

  An interim role 1 year role supporting the repositioning of the award Health, care and well-being winning charity. Define project scope, goals and deliverables within a project timeline directing multifunctional team to achieve business outcome. Monitoring progress of projects keeping stakeholders informed and in-line with organisation strategy. Overviewing CRM data management system charity log, establish functionality requirements and provide training to multifunctional teams. Planned develop, researched, tendered and negotiated for new HR software system and implement within the organisation. Support the new Health and Safety system Croner/ bright safe through implementation. Pitching ideas between stakeholders, Seniour management and cross functional teams of projects and monitoring their progress and feedback. Forged working relationships with suppliers and negotiated purchasing conditions. Show less



LED Leisure Management

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• General Manager

  • Mar 2020 - Jun 2022

  Managing LED flagship site consisting of two pools, 2 squash courts, 2 badminton courts, 5 studios, spin studio, toning suite, gym, crèche, dry side activities and growing membership base of 3000 plus members. Reviewed key performance indicators setting targets in response to these via report writing looking at revenue, secondary spends payroll costs and operating profit to increase or stabilise EBITDA performance during pandemic. Training recruiting developing staff through pandemic and Covid 19 promise. Implementing new health and safety procedures, risk assessments in line of Covid government legislation and U.K. active achieving 97% score rate highest ever in LED. Ensuring NPS customer service scores achieved maximum during pandemic. Team nominated at LED awards for team of the year/ support person of the year and aqua lead. Three staff members promoted to leisure manager / aqua group lead and sales and retention manager. Show less



Darwin Escapes

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• General Manager

  • Apr 2017 - Mar 2020

  Responsible for Five star boutique resort with restaurant, bar, gym and aromatherapy associates spa up to 400 guests per week. Ensuring memories that last a lifetime. *Won 2017 Hoseasons Diamond national award winner for exceptional quality and outstanding customer service. *2018 Awarded by AA national platinum status in customer service and guest experience. Ensuring 5 star rating is achieved on social media platforms with trip advisor driving the five star guest experience. Responsible for Five star boutique resort with restaurant, bar, gym and aromatherapy associates spa up to 400 guests per week. Ensuring memories that last a lifetime. *Won 2017 Hoseasons Diamond national award winner for exceptional quality and outstanding customer service. *2018 Awarded by AA national platinum status in customer service and guest experience. Ensuring 5 star rating is achieved on social media platforms with trip advisor driving the five star guest experience.



Tone Leisure

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Center Manager / opening manager

  • Apr 2014 - Apr 2017

  Overseeing leisure trust flagship centre and 6 million new build project. New build consists of two new swimming pools, commercial spa and coffee shop completion in June 2016. Centre consists of gym,studio, 12 tennis courts, 4 court sports hall, ladies bespoke feel good gym, children's adventure play area, 3 outdoor football pitches with football academy and gymnastics schools. *Responsible for 90 + employees, recruitment , training and developing staff through customer centric cycle of service programme. Ensuring member journey is at the heart of our staff. *Setting and controlling budgets has seen 5-8% growth on LFL performance based on previous years *Working in partnership with local authority, architects, designers, builders and BAM construction to deliver new build project. *Successful Sport England grant submission in obtaining 'pool pod' to promote an inclusive and diverse new pool programme giving our centre a USP. *Conceptualised and delivered new bespoke branding for Tone Leisure ensuring consistent brand identity this was rolled out across all sites. From leaflet, poster, logo positioning, signage, colours used, padlocks, water bottle, towels. Show less



PureGym

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Club Manager/ openings manager

  • Sep 2012 - Apr 2014

  Openings manager/club manager *Smashed pre open sales targets in 8-12 weeks of 3000 members. *Smashed 4000 member target within 6-8 months *Won as a team 2013 corporate float of the year for Manchester Pride Parade themed "lets get physical" * Set up of operational EAP, NOP risk assessments, health and safety standards and recruitment of assistant manager and 10 personal trainers. Openings manager/club manager *Smashed pre open sales targets in 8-12 weeks of 3000 members. *Smashed 4000 member target within 6-8 months *Won as a team 2013 corporate float of the year for Manchester Pride Parade themed "lets get physical" * Set up of operational EAP, NOP risk assessments, health and safety standards and recruitment of assistant manager and 10 personal trainers.



Rhode Island Coffee

• Brand /product manager consultant (PT)

  • Apr 2011 - Apr 2014

  Worked in a consultancy capacity. Achievement: Won coffee shop of the year 2011- awarded cafe society. *Development of new marketing strategy and rebrand to maximise business performance and profitability. *Ensuring the promotional pricing/ products are within competitive positioning within stores. *Invented story board theme "sharing culture within chain" our community,our coffee, our awards, our ethos our bean, our story and free hugs on menu boards to show personal touch. Creation of "Home of great coffee" *Product rebrand from cups/ packaging/ napkins/ crockery/ window story board/ loyalty cards. *Facilitated and promoted new branded communication to stores and bespoke product placement. Show less



Fitness First UK

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• General Manager / Cluster Manager

  • Nov 2008 - Apr 2012

  *Won 2009 outstanding net member growth of the year award for Fitness First UK at Bradford Eccleshill club. *Won the 2009 best membership service team of the year award within Fitness First UK. *Nominated for 2009 best member experience award. *Nominated for 2009 best GM of the year award Fitness First UK. *Cluster managed three clubs Bradford/ Hull/ York to achieve sales objectives by supporting and mentoring the GMs and stepping in we're GM's are absent. Stepping in as regional manager overseeing 10 Yorkshire clubs. *Actively encouraging professional development of staff through NVQ qualifications. Show less



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Store Manager

  • Oct 2006 - Nov 2008

  Won the 2007 UK Disney store sales of the year award beating 58 UK stores. *Manage day to day operations, merchandising, spend per guest, guest service to exceeding sales through total team involvement. Won the 2007 UK Disney store sales of the year award beating 58 UK stores. *Manage day to day operations, merchandising, spend per guest, guest service to exceeding sales through total team involvement.



York St. John University

• United Kingdom
• Higher Education
• 500 - 600 Employee

• Sports Development officer

  • Jul 2003 - Oct 2006

  *Set up of elite player support programme / model for junior elite athletes aged 16-18 delivering effective marketing and brand communication strategies for commercial sports science services for York St John University within North Yorkshire Sports Partnership. *Equity advisor for North Yorkshire Sports Partnership achieving Sport England preliminary standard. *Set up of elite player support programme / model for junior elite athletes aged 16-18 delivering effective marketing and brand communication strategies for commercial sports science services for York St John University within North Yorkshire Sports Partnership. *Equity advisor for North Yorkshire Sports Partnership achieving Sport England preliminary standard.



City of York Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Sport and Recreational OCR NVQ Trainer Assessor (PT)

  • Apr 2003 - Sep 2005

  Training coaching and assessing key skills and NVQ's levels 1-3 in the work place. Consequently working with health club providers, York City Football club, York Knights Rugby league. Training coaching and assessing key skills and NVQ's levels 1-3 in the work place. Consequently working with health club providers, York City Football club, York Knights Rugby league.



Cannons Health and Fitness

• Health and Fitness manager

  • Sep 2000 - Sep 2002



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• United Kingdom Cultural Ambassador

  • Jun 1998 - Jul 1999

  Part of Walt Disney College Educational Program working in Guest relations and as food and beverage host within EPCOT world show case. Part of Walt Disney College Educational Program working in Guest relations and as food and beverage host within EPCOT world show case.