Experience

Vivid.Care

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Advisor

  • Mar 2015 - Present



Bettys & Taylors of Harrogate

• United Kingdom
• Food and Beverage Services
• 400 - 500 Employee

• Packing Officer (Temporary Seasonal Role)

  • Nov 2014 - Feb 2015

  Ensuring the timely and accurate dispatch of orders during the Christmas period. Responsible for the completion of documentation for International orders. Liaising with Customers to resolve on-line ordering queries. Ensuring the timely and accurate dispatch of orders during the Christmas period. Responsible for the completion of documentation for International orders. Liaising with Customers to resolve on-line ordering queries.



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Verification Officer

  • Mar 2014 - Sep 2014

  Validation of customer data in line with Know Your Customer and Anti Money Laundering requirements. Liaise with merchants on a daily basis to obtain a wide range of information enabling the resolution of queries. Involvement in Projects and Customer Mailings to ensure that these are a success for the business, whilst answering customer concerns accurately and swiftly.

• Core Book Retention Consultant

  • Jan 2013 - Feb 2014

  Undertake daily generation of Sales & Telephony KPI reports. Responsible for the reporting, monitoring and resolution of the Customer Relationship Management database defects. Act as the interface between the Operation and Technology areas to resolve system issues. Provide ad-hoc data to support campaign initiatives. Perform system testing on developments to the Customer Relationship Management system.

• Customer Retention Officer

  • Oct 2001 - Jan 2013

  Generation and reporting of Management Information for the Senior Management team. Negotiation of processing charges for Worldpay Customers in line with business policy. Account Manager for a number of high value Streamline accounts. Created and implemented a Customer Relationship Management to track merchant contact, rates agreed and sales of additional products for high value accounts.



NatWest

• Banking
• 700 & Above Employee

• Customer Liaison Officer

  • Sep 1998 - Oct 2001

  Member of the Customer Support Team providing technical resolutions for customers. Point of contact for suppliers, sales consultants and the NatWest branch network. Trained and acted as a buddy in the training and development of new inductees. Resolved and assisted customers with complex payment queries. Member of the Customer Support Team providing technical resolutions for customers. Point of contact for suppliers, sales consultants and the NatWest branch network. Trained and acted as a buddy in the training and development of new inductees. Resolved and assisted customers with complex payment queries.



Safeway

• Ripon

• Assistant

  • Apr 1994 - Sep 1998

  Responsible for serving and assisting customers in a retail environment. Stock Management. Assisting in promotional activities. Responsible for serving and assisting customers in a retail environment. Stock Management. Assisting in promotional activities.