Experience

North Carolina National Guard

• United States
• Armed Forces
• 400 - 500 Employee

• Information Technology Specialist

  • May 2015 - Present

  -Create and maintain a network infrastructure including: *Hardware *Software *Physical layout *Virtualization -Troubleshooting any "help desk" related issues, both hardware and software -Manufacturing Ethernet class networking cables -Planning out and testing new networking and computing systems -Network administrator duties including, but not limited to: AD management, implementation of enterprise services and web apps, deployment of new server stacks, constant upgrades to security.



Carolina Medical Lab

• 1 - 100 Employee

• Team Lead

  • Sep 2017 - Oct 2019

  Team Lead of IT Department: -Train IT personnel on proper procedures, both technically and communicably -Remote logging into client PCs to troubleshoot issues -Coordinating with client IT departments to accomplish specialized tasks -Maintain laboratory based workstations -Collaborating with IT Manager on escalated server, workstation or infrastructure issues and tasks Team Lead of Supply Department: -Rebuilt supply department from the ground up -Created expansive SOP on proper supply procedure -Coordinate with logistics and phlebotomy departments to schedule deliveries -Fulfill supply orders utilizing client-based reporting to determine necessary supply quantities -Reorder supplies from various medical distributors Team Lead of Client Services Department: -Implement corrective action into the team when necessary -Resolve client issues and concerns based on: lab results, minor billing issues, minor sales issues -Assist property manager with on-site equipment purchases -Audit phone calls and emails from CS team to ensure proper handling of cases Team Lead of Logistics Department: -Revise bills received from outsourced logistics department -Notify logistics department of adjustments made to schedule -Coordinate with logistics department based on any conflicting issues with client services



FoodieCall

• Netherlands
• Business Consulting and Services

• Dispatcher

  • Jun 2016 - Sep 2017

  -Dispatch drivers in an efficient and timely manner to their restaurant and customer locations -Answer any customer service questions or issues via phone or email -Place orders with designated restaurants -Maintain an equal payout for all working drivers on shift -Update customers via phone call or email about the status of their order -Dispatch drivers in an efficient and timely manner to their restaurant and customer locations -Answer any customer service questions or issues via phone or email -Place orders with designated restaurants -Maintain an equal payout for all working drivers on shift -Update customers via phone call or email about the status of their order



Adams Beverages of NC, LLC

• United States
• Wholesale
• 1 - 100 Employee

• Sampling Rep

  • Jan 2016 - Feb 2017

  -Sample new products before they are sold in stores -Marketing and sales of current products at select locations in the greater Charlotte area -Sample new products before they are sold in stores -Marketing and sales of current products at select locations in the greater Charlotte area