Experience

Cappagh Browne

• United Kingdom
• Utilities
• 1 - 100 Employee

• Sewage Civils Enginner

  • Oct 2014 - Present

  A multi-disciplined role that requires both physical and mental capability, with a heightened focus on effective and efficient problem-solving skills and project management, alongside successful team collaboration. • Overall objective of the role is the ability to identify any potential issues at a given site such as safety concerns and public risk ,analyse the overall development and stages of the required job, collaboratively work with all members of the team to understand resolution options, work in unison to ensure correct solution is agreed on, and safely and successfully implement identified solutions. • Ability to create and maintain exceptional team partnerships so to ensure challenging and complex situations are resolved to the highest standard. • Consistent learning and training opportunities undertaken to further enhance both professional and personal development. Show less



The Haunt Restaurant and Bar

• Colchester, England, United Kingdom

• Restaurant Owner

  • Mar 2012 - Sep 2014

  A high-level business owner role which encompassed the creation, implementation and the management of the restaurant and bar • Development of overall business strategy and intrinsically involved in all elements of objective fulfilment, including building and interior redesign, menu creation and brand positioning. • Responsible for Marketing strategy formation across all routes including both online, offline and events selection and attendance. Examples of this include initiating regional newspaper campaigns and attending local hospitality events showcasing the businesses key selling point, such as the Colchester Wine and Drink Festival and the Oyster Festival • Business lead in researching, identifying and securing all preferred supplier contracts and consistently ensured excellent relationship management with all key contacts. • Management responsibilities of all employees in all aspects including HR, payment, and professional and personal development. • Initiated and led on business evolvement strategies to ensure business appeal. An example of this includes managing the menu redesign project. Show less



thisismyjoystick

• Games Reviewer

  • Jan 2013 - Nov 2013

  Video games reviewer Video games reviewer



Groupline

• Customer Accounts and Service Manager

  • Sep 2009 - Jan 2012

  • A highly focused sales management role for London based theatre groups, that required exceptional time management and relationship management skills. • Efficient organisational skills required in order to service and fulfil a vast amount of theatre experience and package requests for large groups, and, often dealing with a variety of complex enquiries and issues at one time, • A highly proficient ability to deliver exemplary customer service from enquiry to booking completion stage, and ensuring this was maintained until departure, therefore often receiving recommendations from repeat customers. Show less



Norwich Union

• High Net Worth Insurance Underwriter

  • Aug 2005 - Aug 2009

  Both an analytical and sales role, with the overall objective of providing outstanding insurance and valuation services to high net worth customers. • A valuation specialist with the knowledge and experience to provide in depth and accurate advice to client brokers, specialising in a wide range of high value areas such as paintings and jewellery. • Successfully managed a wide portfolio of client brokers through the ability to consistently develop and evolve key account relationships and offer an industry leading customer experience. An example of this included offering extra services such as booking in home insurance safety advisors so that customers also received the best security advice for their insured goods • The ability to efficiently adapt to individual account and customer requirements. This included working with oversees customers and adapting to their needs and the country’s insurance requirements. • Other remit responsibilities included ensuring consistent renewals from high net worth customers and the ability to discover, develop and maintain new business opportunities which had the potential to be commercially beneficial to Norwich Union. Show less