Experience

Smart Advice Financial Solutions Ltd
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Administrator

  • May 2023 - Present

The Mortgage Brain
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Administration

  • Sep 2021 - May 2023

TSYS Managed Services EMEA
• United Kingdom
• Financial Services
• 300 - 400 Employee
• Fraud Investigator

  • Oct 2019 - Sep 2021


Jaguar Land Rover

• Finance Analyst

  • Sep 2017 - Aug 2019

  Ownership of the pre-commitment email, and subsequently the gathering of business assurance responses for pre-commitments. Within the email it was a requirement to supply the necessary form to the correct recipients and collate the data in a log to keep a track of department spending, and to have a physical collection of completed pre-commitments for further reviewing purposes. Thusly building a report for year end review. Within the pricing department I was tasked with creating and updating the priced documents to be sent to the retailers in the numerous countries we supply to. Show less



Bakkavor

• United Kingdom
• Food and Beverage Manufacturing
• 700 & Above Employee

• Production Staff

  • Aug 2016 - Jul 2017

  I held an integral role which helped to meet the daily demands of the customer. I had the responsibility of ensuring that the daily quotas on food production are met to help meet the customer’s satisfaction. Working quickly and efficiently is an essential requirement as food orders can change frequently and to uphold a strong company name it is essential that I can meet the new requirements. I held an integral role which helped to meet the daily demands of the customer. I had the responsibility of ensuring that the daily quotas on food production are met to help meet the customer’s satisfaction. Working quickly and efficiently is an essential requirement as food orders can change frequently and to uphold a strong company name it is essential that I can meet the new requirements.



Compass Group

• Investment Management
• 1 - 100 Employee

• Catering Assistant

  • Jan 2016 - May 2017

  As a member of the catering team my responsibilities were to prepare the customer boxes, take food and drinks orders, and communicate with the supervisor. I also had to make sure the fridges were stocked and that we had ample supplies for the duration of the day. As the food was in high demand this often meant working under pressure but ensuring the quality and service of the food was maintained to a high standard. Working behind the bar involved serving customers quickly and efficiently to make sure that all of the customers were served during the half-time of the match. As a team we had to be organised to prepare for the high volume of customers which meant we had to plan, communicate and coordinate effectively. Show less



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Mortgage Consultant

  • Jun 2015 - Aug 2015

  My duties involved managing incoming phone calls for multiple departments; dealing with general queries, and identifying the best departments to deal with all customer enquiries. Working quickly and efficiently were a necessity when the call centre became busier. Dealing with customers in the busy periods helped my ability to deal with irate and abusive customers, but also to show empathy and understanding with the customers. My duties involved managing incoming phone calls for multiple departments; dealing with general queries, and identifying the best departments to deal with all customer enquiries. Working quickly and efficiently were a necessity when the call centre became busier. Dealing with customers in the busy periods helped my ability to deal with irate and abusive customers, but also to show empathy and understanding with the customers.

• Bar Waiter

  • Sep 2011 - Aug 2013

  Whilst working at the Rugby Stadium I have worked as part of a catering team as well as a barman. As a member of the catering team my responsibilities were to prepare the ovens, heat stands ready for the food and also serve customers. I was also left to make sure the fridges were stocked and that we had ample supplies for the duration of the day. As the food was in high demand this often meant working under pressure but ensuring the quality and service of the food was maintained to a high standard. Working behind the bar involved serving customers quickly and efficiently to make sure that all of the customers were served during the half-time of the match. As a team we had to be organised to prepare for the high volume of customers which meant we had to plan, communicate and coordinate effectively. Working behind the bar gave me valuable lessons in correctly dealing with drunken customers as the games drew to a close. Show less