Senior Network Administrator

• Apr 2022 - Present

Network Administrator

• Aug 2018 - Apr 2022

Primary Citrix Administrator working in Citrix XenDesktop 7.15 Primary hardware administrator for server and power management Primary in internal certificate management Worked with Windows Server, Exchange, Active Directory, Print Server, File Server, DNS, DHCP, and Group Policy, manage using powershell and scripting Making trips to colocation for improvements to environment and Disaster Recovery Tests Worked with OpManger and Solarwinds management Worked with Commvault backup management Worked with Citrix Netscaler management Worked with VMWare vSphere 6.7 management for Citrix Environment/Production/Colo environment Support 400+ users in 25+ locations regional Show less

Systems Engineer

• Jun 2014 - Aug 2018

• Managed Windows Server environment with mid-level backup solution and a VMWare ESXi host • Maintained Avaya VOIP system for corporate office and cloud IVR Five9 • Managed vendor relationships both direct and third party • Used Google Apps Business for email and other cloud vendors for IT productivity • Managed network anchored with Sonicwall NSA 2600 firewall, access points and VPN • Supported 300+ users in 30+ locations across the nation using MaaS360 for iPad deployment and Cradlepoint routers delivering a mobile POS system • Successfully managed and implemented a merger with another company • Handled management duties for one employee Show less

Systems Administrator

• Dec 2010 - Jun 2014

• Managed Windows Server, Active Directory, System Center Configuration Manager, Print Server, File Server, DNS, DHCP, and powershell scripting • Designed and implemented 3 host cluster with VMWare Vcenter and iSCSI backend storage • Maintained Avaya VOIP system for all 17 locations • Managed Backups with mid-level backup solution • Fielded technical support questions and organized them in a ticketing solution. • Maintained MPLS networks using Cisco routing equipment and Juniper firewall • Supported 200 users in 17 locations Show less

Easy Tech Master Tech

• Dec 2009 - Dec 2010

Troubleshooting PC hardware, software, and laptop equipment. Maintain excellent customer service standards. Work with Microsoft XP, Vista, Windows 7 or Apple OS X. Travel onsite for setup and/or troubleshooting service. Provide technical support over the phone along with product questions. Associate with companies Assurant along with major computer industry tech support for customer warranties. Troubleshooting PC hardware, software, and laptop equipment. Maintain excellent customer service standards. Work with Microsoft XP, Vista, Windows 7 or Apple OS X. Travel onsite for setup and/or troubleshooting service. Provide technical support over the phone along with product questions. Associate with companies Assurant along with major computer industry tech support for customer warranties.

Consultant Assistant

• Jan 2009 - Sep 2009

Troubleshooting PC hardware, software, and laptop equipment. Running cables in buildings and cable management. Work with Microsoft XP or Apple OS X. Back up hard drives. IT Helpdesk Troubleshooting PC hardware, software, and laptop equipment. Running cables in buildings and cable management. Work with Microsoft XP or Apple OS X. Back up hard drives. IT Helpdesk

Temporary IT Helpdesk

• Jul 2007 - Apr 2008

Troubleshoot PC hardware, printers, software, and minor network issues. Setup related PC equipment for presentations. Take or make helpdesk phone calls regarding software or portable hardware checkouts, appointments to add software or hardware to machines, and answer various questions. Clone hard drives using a cloning machine and a master hard drive for end users. PC and laptop setup for rollouts. Able to work in or troubleshoot MS Windows XP, MS Office 2000, Outlook 2003, Adobe Acrobat 8, Hotdocs 2007. Inventory and properly donate or recycle old equipment. Moving heavy equipment including servers. Show less