Experience

Wonder Workshop

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service/Technical Support Specialist

  • Apr 2018 - Present

  Provide support to educators globally with assistance in implementing products into the classroom. Provide any technical support with product line and website. Provide support to educators globally with assistance in implementing products into the classroom. Provide any technical support with product line and website.



Fandango

• Norway
• Marketing Services
• 1 - 100 Employee

• Network Operations Center

  • Feb 2017 - Apr 2018

  Aided in the implementation of NOC center. Monitored all incoming and outgoing traffic to website ensuring user experience was achieved. Troubleshoot all alerts escalated via ticketing tools if needed. Monitored deployments to ensure new data did not interfere or cause outages with system Aided in the implementation of NOC center. Monitored all incoming and outgoing traffic to website ensuring user experience was achieved. Troubleshoot all alerts escalated via ticketing tools if needed. Monitored deployments to ensure new data did not interfere or cause outages with system



Flixster

• Technology, Information and Internet
• 1 - 100 Employee

• Application Operations Support for flixster,com

  • Mar 2015 - Feb 2017

  AO support for the engineer team. Determines scope of any issue and escalates/reports to proper engineer department. AO support for the engineer team. Determines scope of any issue and escalates/reports to proper engineer department.



Dollar General

• United States
• Retail
• 700 & Above Employee

• store manager

  • Dec 2011 - Oct 2014

  Oversee day to day operations of discount box store Oversee day to day operations of discount box store