Jr. Systems Engineer

• Sep 2023 - Present

Information Technology Help Desk Technician

• Nov 2022 - Sep 2023

Customer Support Engineer

• Jun 2022 - Nov 2022

Work duties at Kaseya include: providing top-tier tech support to all customers and fellow team members, applying technical skills such as networking, deployment of network agents, utilizing SQL, and managing virtual machines. At Kaseya, we strive to be the best to ensure everyone involved in our products is not only getting excellent service but new knowledge they can apply to their IT work environments! Work duties at Kaseya include: providing top-tier tech support to all customers and fellow team members, applying technical skills such as networking, deployment of network agents, utilizing SQL, and managing virtual machines. At Kaseya, we strive to be the best to ensure everyone involved in our products is not only getting excellent service but new knowledge they can apply to their IT work environments!

Technical Support Specialist

• Jan 2022 - Jun 2022

At Ireland pay, we always strived to provide the best technical support to our clients. On a daily basis, my manager and I talked to clients and helped troubleshoot problems. The issues would be resolved through remote means or on-site meaning whichever the client felt most comfortable with. I learned how to build and crimp ethernet cables, troubleshoot printers and computers, and configure devices operating under a specific vendor. For example, clover is a point-of-sale manufacturer. We… Show more At Ireland pay, we always strived to provide the best technical support to our clients. On a daily basis, my manager and I talked to clients and helped troubleshoot problems. The issues would be resolved through remote means or on-site meaning whichever the client felt most comfortable with. I learned how to build and crimp ethernet cables, troubleshoot printers and computers, and configure devices operating under a specific vendor. For example, clover is a point-of-sale manufacturer. We learned how to configure those devices, troubleshoot common problems, and utilize the software clover provided to best help with customer issues and needs. Show less At Ireland pay, we always strived to provide the best technical support to our clients. On a daily basis, my manager and I talked to clients and helped troubleshoot problems. The issues would be resolved through remote means or on-site meaning whichever the client felt most comfortable with. I learned how to build and crimp ethernet cables, troubleshoot printers and computers, and configure devices operating under a specific vendor. For example, clover is a point-of-sale manufacturer. We… Show more At Ireland pay, we always strived to provide the best technical support to our clients. On a daily basis, my manager and I talked to clients and helped troubleshoot problems. The issues would be resolved through remote means or on-site meaning whichever the client felt most comfortable with. I learned how to build and crimp ethernet cables, troubleshoot printers and computers, and configure devices operating under a specific vendor. For example, clover is a point-of-sale manufacturer. We learned how to configure those devices, troubleshoot common problems, and utilize the software clover provided to best help with customer issues and needs. Show less

Retail Associate

• Jun 2018 - Aug 2019

My role at Macy's was to ensure every customer was treated with respect, accommodated accordingly, and felt comfortable. The best way to provide excellent customer service is simply by listening and making the customer feel at ease. Having this mindset during my time at Macy's helped bring customers back and even made a few friends! My role at Macy's was to ensure every customer was treated with respect, accommodated accordingly, and felt comfortable. The best way to provide excellent customer service is simply by listening and making the customer feel at ease. Having this mindset during my time at Macy's helped bring customers back and even made a few friends!