Richard Landers

Supervisor & Accreditation Manger, Concord Public Safety Communications at Town of Concord, MA
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Creoles and pidgins, French-based -
Skills

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Credentials

  • ICS 400: Advanced Incident Command System
    FEMA
    Jan, 2023
    - Oct, 2024
  • Incident Tactical Dispatcher
    FEMA
    Nov, 2022
    - Oct, 2024
  • OnStar Public Safety Training
    ON STAR ROADSIDE ASSISTANCE, INC.
    Dec, 2019
    - Oct, 2024
  • Total Response Telecommunicator CPR
    PowerPhone
    Sep, 2019
    - Oct, 2024
  • APCO/CALEA Public Safety Communications Accreditation Manager
    APCO International
    Jul, 2019
    - Oct, 2024
  • Massachusetts NG9-1-1 System
    General Dynamics Information Technology
    Aug, 2017
    - Oct, 2024
  • Beyond Sandy Hook: Critical Analysis of Active Shooter Incidents
    Team Training Associates
    Jun, 2016
    - Oct, 2024
  • Total Response Call Assessor Certification
    PowerPhone
    Mar, 2014
    - Oct, 2024
  • Total Response Emergency Medical Dispatch
    PowerPhone
    Mar, 2014
    - Oct, 2024
  • Testifying in Court
    Municipal Police Institute
    Feb, 2012
    - Oct, 2024
  • Active Shooter
    Public Safety Group
    Oct, 2010
    - Oct, 2024
  • All-Hazards Communications Technician (COM-T)
    U.S. Department of Homeland Security
    May, 2010
    - Oct, 2024
  • IS-800 National Response Framework
    FEMA
    Apr, 2010
    - Oct, 2024
  • EMD-Q Quality Assurance
    Priority Dispatch
    Jan, 2010
    - Oct, 2024
  • Suicide Intervention
    PowerPhone
    Dec, 2009
    - Oct, 2024
  • 911 Customer Service
    Public Safety Group
    Jun, 2009
    - Oct, 2024
  • Missing and Exploited Children 911 Center Manager
    National Center for Missing & Exploited Children
    Apr, 2009
    - Oct, 2024
  • "911" The Call Starts With You
    Municipal Police Institute
    Dec, 2008
    - Oct, 2024
  • Hiring Right for 911
    Profile Evaluations Inc
    Nov, 2008
    - Oct, 2024
  • Management and Leadership Tools for 911 Professionals
    Profile Evaluations Inc
    Oct, 2008
    - Oct, 2024
  • Communications Training Officer
    APCO International
    Nov, 2006
    - Oct, 2024
  • ICS-300 Intermediate ICS for Expanding Incidents
    FEMA
    Oct, 2006
    - Oct, 2024
  • IS-200 ICS for Single Resources and Initial Action Incidents
    FEMA
    Oct, 2006
    - Oct, 2024
  • MPTC 1st Responder/CPR Instructor
    Municipal Police Training Committee
    Jun, 2006
    - Oct, 2024
  • Strategic Threat and Risk Assessment
    Texas A&M Engineering Extension Service
    Mar, 2006
    - Oct, 2024
  • IS-100 Introduction to Incident Command System
    FEMA
    Feb, 2006
    - Oct, 2024
  • Club Drugs Recognition and Intervention
    Massachusetts Department of Fire Services
    Sep, 2005
    - Oct, 2024
  • Advanced Emergency Medical Dispatcher
    Priority Dispatch
    Aug, 2005
    - Oct, 2024
  • IS-700 National Incident Management System
    FEMA
    Aug, 2005
    - Oct, 2024
  • Ice Rescue Technician
    Dive Rescue International
    Mar, 2005
    - Oct, 2024
  • Monadnock Expandable Baton/OC Spray/Taser/Defensive Tactics
    Municipal Police Training Committee
    Jan, 2005
    - Oct, 2024
  • Emergency Vehicle Operator: Advanced
    Massachusetts Department of Fire Services
    Dec, 2004
    - Oct, 2024
  • IS-003 Radiological Emergency Management
    FEMA
    Nov, 2004
    - Oct, 2024
  • Communications Center Supervisor
    APCO International
    Sep, 2004
    - Oct, 2024
  • Pumps and Hydraulics
    Massachusetts Department of Fire Services
    Sep, 2004
    - Oct, 2024
  • Critical Incident Management: Command Post
    BowMac Educational Services
    Jun, 2004
    - Oct, 2024
  • Basic Tactical Dispatcher Training
    Dispatch Training and Consulting/NEMLEC
    Mar, 2004
    - Oct, 2024
  • Protective Breathing Search and Rescue
    Massachusetts Department of Fire Services
    Nov, 2003
    - Oct, 2024
  • Amateur Radio Operator: Technician Class
    Federal Communications Commission
    Apr, 2003
    - Oct, 2024
  • Rapid Access Mass Decontamination
    Massachusetts Department of Fire Services
    Mar, 2003
    - Oct, 2024
  • Incident Response to Terrorist Bombings
    New Mexico Tech
    Feb, 2003
    - Oct, 2024
  • Project saf-TE Firearms Instructor
    Gun Owners Action League
    Jan, 2003
    - Oct, 2024
  • Critical Incident Management: Dispatcher/Telecommunications
    BowMac Educational Services
    Nov, 2002
    - Oct, 2024
  • Terrorism Response for Strategic Command Officers
    Massachusetts Department of Fire Services
    Nov, 2002
    - Oct, 2024
  • Fire Communications Training
    APCO International
    Jun, 2002
    - Oct, 2024
  • Basic Telecommunicator Training
    APCO International
    Dec, 2001
    - Oct, 2024
  • Emergency Terrorism Response: EMS Tactical Considerations
    Massachusetts Department of Fire Services
    Dec, 2001
    - Oct, 2024
  • Enhanced 911 Telecommunicator Course
    Massachusetts Statewide Emergency Telecommunications Board
    Nov, 2001
    - Oct, 2024
  • DCJIS Full Access Policies and Procedures Training
    Massachusetts Executive Office of Public Safety and Security
    Oct, 2001
    - Oct, 2024
  • Motor Vehicle Extrication
    Massachusetts Department of Fire Services
    Mar, 2000
    - Oct, 2024
  • Massachusetts Basic Firearms Safety Instructor
    Massachusetts Department of State Police
    Jun, 1998
    - Oct, 2024
  • NRA Firearms Instructor/Ammunition Reloading Instructor/Range Safety Officer
    National Rifle Association
    Aug, 1997
    - Oct, 2024
  • Microsoft Project
    PDG Group LLC
    Aug, 1995
    - Oct, 2024
  • Emergency Medical Technician Basic
    Massachusetts Department of Public Health
    Apr, 2002
    - Oct, 2024
  • CBRNE Detection and Recognition
    Massachusetts Department of Fire Services
  • Hazardous Materials Awareness
    Massachusetts Department of Fire Services
  • Police Communications
    APCO International

Experience

  • Town of Concord, MA
    • Concord, Massachusetts
    • Supervisor & Accreditation Manger, Concord Public Safety Communications
      • Apr 2002 - Present

      Fulfilling positions of increased responsibility for administration and training while also directly coordinating operations and activities in the combined Emergency Communications Center: Test, monitor and operate Police and Fire signaling systems. Receive and process Police, Fire and EMS-related emergency calls using various national, state and local protocols. Dispatch Police, Fire, EMS and other emergency units and personnel as needed. Monitor and operate radio, computer, telephone and other specialized equipment in support of public safety communications. Policy & procedure development according to CALEA standards, NERAC liason for regional Emergency Management planning. • Lead Dispatcher (2002-2013, 2019-Present) • APCO/CALEA Accreditation Manager (2019-Present) • Communications Training Coordinator/CTO (2013-Present) • DCJIS Agency Representative (2002-Present) • EMD Quality Assurance/Call Assessment (2002-Present) • MPTC 1st Responder/CPR Instructor (2008-Present) • EMS Coordinator/DICO (2010-Present)

  • Nashoba Athletic Recruiting Services
    • Littleton, Massachusetts
    • Independent Consultant
      • Aug 2011 - Present

      Providing comprehensive, cost-effective marketing strategies and services to promote high school student athletes as college recruiting prospects. 100% client placement rate. • College matching services (academic & athletic) • Communication strategies (coach correspondence & campus visits) • NCAA/NAIA eligibility standards and achievement strategies (GPA & standardized testing) • Skills Video and Measurables standards & planning • Showcase planning • Athletic and Social Media profile design & maintenance • Media relations and exposure strategies

  • Town of Littleton
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Reserve Police Officer
      • May 2005 - Dec 2019

      Protecting and serving the Town of Littleton through the enforcement of State and local laws and the application of Community Policing initiatives. Duties include patrol, investigation, traffic enforcement, public relations, mediation and assisting the motoring public with effective traffic control at scenes of accidents and roadway construction.

    • Firefighter/Emergency Medical Technician Basic
      • Oct 2000 - Jun 2012

      Protection of life and property through general fire/rescue emergency services including alarm response, operation of apparatus and equipment, pre-hospital medical care, firefighting, technical rescue and the control of hazardous materials.

    • Emergency Management Director
      • Jul 2002 - Jun 2006

      Homeland Security/Domestic Preparedness management role for Central MA community with key infrastructure encompassing strategic policy and planning, budget management, grant development, public relations and regional collaboration of local, State and Federal response resources.

  • NORTHEASTERN MASSACHUSETTS LAW ENFORCEMENT COUNCIL INC
    • Woburn, Massachusetts
    • Tactical Communications Specialist
      • Jan 2003 - Feb 2013

      Supported ICS field management and specialized critical incident response as member of regional All-Hazards Type 3 Incident Management Team serving 64 cities and towns covering over 833 square miles and protecting 1.6 million people. Provided accurate, efficient communications and documentation in both EOC and Mobile CP environments for combined teams including SWAT, K9, Motor Unit, RRT, STARS and Hostage Negotiation. • Public Events (Patriot's Day and Salem Halloween Parades, Senior Tour Golf) • Crowd Management & Security (Boston sports championship games) • HazMat/CBRNE Response Readiness • Barricaded Subjects & Wide-Area Searches • School Threat Assessments/Responses • Anti-Terrorism Responses (Boston Marathon bombing)

  • Gyricon Media, Inc.
    • Canton, Massachusetts
    • Product Development Consultant
      • Aug 2000 - Apr 2001

      Developed and managed marketing communications, product marketing strategy and channel development to launch integrated retail/industrial enterprise wireless RF communications systems utilizing innovative multi-media technology. • Created sales presentations and collateral materials to showcase product line, train sales teams and support analyst relations. • Developed sales and marketing outreach to client prospects through strategic meetings, press releases and website content. • Built strategic partnerships based on market research and competitive analysis. • Managed lead generation program and corporate presence at industry events.

  • Marketmax Inc
    • Wakefield, Massachusetts
    • Product Marketing Manager
      • Jun 1999 - Aug 2000

      Managed marketing strategies and life cycles for enterprise-level business intelligence systems optimizing multi-channel planning, merchandising and collaboration solutions for retailers and suppliers of branded consumer goods. • Defined product marketing requirements and managed cross-functional project teams to develop leading edge, competitive product extensions. • Implemented strategic partnerships, market research and competitive analysis. • Innovated product positioning, messaging and collateral content.

  • Staples
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • IS Development Manager, Global Y2K Project
      • Jun 1998 - Jun 1999

      Directed Year 2000 External Risk Management Project for Fortune 500 company encompassing global risk assessment audits, mitigation strategies and comprehensive contingency/continuity planning for North American business units. Represented corporate Y2K readiness position to all global stakeholders including customers/partners, investors and suppliers.• Established first-to-market Technology Reseller Y2K Customer Service and Support strategies including Online Vendor Contact Center.• Managed Y2K Public Relations program representing competitive position to all global stakeholders including customers/partners, investors and suppliers.• Designed and managed corporate Y2K Intranet website and Hotline. • Performed Y2K compliance and readiness audits of business units worldwide.• Published and presented strategic Business Continuity Plans for executive management.

    • Manager of Retail Merchandising/Store Planning
      • Jun 1994 - Jun 1998

      Responsible for retail channel category presentation, sales promotion planning and market analysis for consumer packaged goods. Implemented industry-best channel merchandising, display and training strategies for North American superstores.• Increased incremental retail sales $1.1 million over annual corporate plan.• Applied financial analysis, syndicated data and competitive intelligence.• Initiated use of space management technology and remote-access video training methods resulting in faster product resets and improved operational cost savings.

  • TULIP/Polymerics Inc.
    • Natick, Massachusetts
    • Sales Promotions Manager
      • Jul 1989 - Jun 1994

      Managed $3.5 million budget encompassing development, distribution and inventory of channel sales and marketing supports including award-winning Point-of-Purchase displays, signage and collateral materials. • Increased revenues by $2 million through effective cross-channel brand marketing campaigns in collaboration with trade marketing and brand groups. • Maximized ROI, unit sales per square foot and strengthened brand presence at retail with award-winning display and signage systems. • Collateral design and copy for direct mail, circulars, catalogs and trade shows.

Education

  • Tufts University
    Master of Arts (M.A.), Secondary Education and Teaching
    1987 - 1989
  • Drew University
    Bachelor of Arts (B.A.) Magna cum Laude, History
    1983 - 1985
  • Allegheny College
    History
    1981 - 1983
  • 23rd MPTC Reserve/Intermittent Police Academy
    Certificate
    2005 -
  • 3rd Massachusetts Public Safety Communications Academy
    Certificate
    2001 -

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