Experience

The KnowHow Hub

• Manager: Client Engagement & Support Services

  • Apr 2012 - Present

  At the KnowHow Hub I have ownership of all client engagements / relationships and support services for the south region of the country as well as our UK and Australia clients. As part of my Business Analyst role, I ensure that products are designed to specification, cost and meet client satisfaction. I make certain relevant system upgrades and product rollouts are achieved on time / on budget in accordance with approved Project Plans. In addition to the Management of the Testing Function, I Provide detailed knowledge of the product and its uses to our client base and potential prospects. This includes demonstrations, requirements analysis, service delivery, problem resolution, training and business solutions.



TER Technologies

• South Africa
• Strategic Management Services
• 1 - 100 Employee

• Head of Testing & Support

  • Jan 2010 - Apr 2012

  At TER Technologies, I had full ownership of Product Support and Testing. The three main products in the suite were FlowHow, ShowHow and KnowHow. At TER Technologies, I had full ownership of Product Support and Testing. The three main products in the suite were FlowHow, ShowHow and KnowHow.


Hertsmere Borough Council
• United Kingdom
• Government Administration
• 100 - 200 Employee
• Strategic Financial Support Officer

  • Mar 2007 - Dec 2009

Herstmere Borough Council
• United Kingdom
• Assistant Accountant

  • Dec 2005 - Mar 2007
• Assistant to Treasury Manager / Insurance Officer

  • Jul 2005 - Dec 2005

• Customer Services Officer

  • Apr 2005 - Jul 2005