Infrastructure Engineer

• Apr 2021 - Present

IT Consultant/System Administrator

• Nov 2018 - Apr 2021

Manage all IT systems as MSP System Administrator. ● Successfully configured zero-touch macOS system deployment with JAMF Pro, Jumpcloud & implemented SSO, reducing device setup time by 75%. ● Ensuring client achieved ISO-27001 & Cyber Essentials security certification (2+ years). ● Built bespoke OS deployment server to maximize client fleet upgrade efficiency; bash, python, SQLite, macOS packaging. ● Built numerous scripts to ensure that backups & system settings are properly configured & monitored; bash/python. ● Designed bespoke Jumpcloud remote enrolment workflow; bash, python, API. ● Implemented GCP GAM server to improve access & efficiency for internal Google Workspace administration. ● Delivered Jumpcloud remote enrolment workflow; bash, python, APIs, Meraki, macOS packages. Show less

Supervising Engineer

• Nov 2016 - Nov 2018

Manage engineering department (3 staff) ● Oversee technical studio operations & train technicians accordingly. ● Implement new security policies to remain compliant. ● Notable Projects: ○ Sound stage refit: complete design of technical systems, workflow, network & media. ○ Improve MacOS system deployment & management with use of Netboot, ARD and Munki servers. Develop OS config scripts using script editor & bash/ MacOS terminal commands to automate thorough config for post image deployment. Build installer package bundles to improve software deployment, re-build app installers where required. ○ Improve studio system connectivity by creating VLANs and separating systems tasks to avoid conflicts between apps, achieved through analysing network traffic. ○ Assist comp Show less

Support Engineer

• Jul 2016 - Nov 2016

● Monitor & log faults with help desk & respond in accordance with SLAs. ● Push/pull updates from repository. ● Understand complex multi-PC setup configured to run different programs & hardware to produce final simulation output. ● Troubleshoot software code (C++/Python/JSON), database & config files, PLC systems, electronics and audio/video signals flows. ● Notable Projects: ○ Assist in completion of Simulator for major German transport client (KVV) in Karlsruhe. ○ Install hardware & software updates for London Tube Simulator along with 4 brand new sims for Crossrail & TFL ○ Setup new routers for improved VPN & remote access. Show less

IT Support Engineer

• Nov 2015 - Jul 2016

Engineering Coordinator

• Jan 2015 - Aug 2015

Sound Mix Technician

• Oct 2013 - Jan 2015

• Supervise and be responsible for the technical setup of the sound stage to ensure a fluid and successful completion of the project.• First port of call for clients during sound mix period and provide ongoing technical support throughout• Solve problems and unexpected faults quickly and to enable swift resumption of mix.• Communicate and liaise with various departments manufacturer engineers regarding hardware problems and software bugs• Excellent media management - Ensure all media is delivered as requested and on time.• Frequent experience working long hours and under pressure. • Gained extensive knowledge in audio/video hardware and software and the synchronisation, formats and frame rates, broadcast and cinema standards, signal flows, both linear and Non-linear formats, media and cable formats, file transfer (aspera/ftp), internal networks/servers. Show less

Sound studio assistant

• Feb 2010 - Oct 2013

Runner

• Jan 2009 - Feb 2010