Senior Sales Engineer

• May 2023 - Present

Customer Relationship Manager

• Jan 2022 - Apr 2023

At Elis Ltd, my core responsibility is supporting production and transportation teams in meeting contractual obligations and key performance indicator objectives in order to provide the best customer experience.I am responsible to conduct in-person and virtual meetings with customers via Microsoft Teams on a regular basis to evaluate contracts. One of my key tasks is to communicate regularly with key representatives stationed at customer's location.It is worth mentioning that I perform quality and quantity audits on a monthly basis.Furthermore, I manage and track contract's status and progress by utilising Power BI reporting suite and audit data.My accomplishments within this role are following:• Led, trained, and guided a team of more than 30 professional through inspiring leadership.• Ensured consistent and high-quality services by maintaining adequate staffing levels across 6 locations.• Improved quality of services in liaison with the Account Director by gathering and processing customers feedback.• Achieved higher customer satisfaction by conducting prompt and thorough investigations of customer complaints and implementing workable solutions.• Present potential business opportunities to the customer to draw in additional revenue where possible, and work in partnership with them to ensure we maintain good service levels to retain the additional business. Show less

Textile Manager

• 2020 - 2022

As a Textile Manager, I steered full spectrum of operations associate with entire linen lifecycle and provided process improvement recommendations from consumers' point of view to upper management.It was me, who functioned as a project lead for all assigned projects at site as well as led a team of managers, quality staff, and a stock auditor.I delivered exceptional support in efficient mobilisation and demobilisation of customer sites to ensure seamless working environment.It is worth highlighting that I forecasted demand within hospitality factory post COVID to help maintain optimal staffing levels, purchase sufficient supplies, and make necessary preparations.My accomplishments within this role are following:• Directed and mentored 6 direct reports and over 300 indirect reports by leveraging leadership skills.• Established and fostered strong professional relationships with key stakeholders throughout the organisation.• Delivered high service standards by managing a multi-million-pound budget and ensuring optimum inventory level. Show less

Supply Chain Analyst

• 2018 - 2020

As a part of this job role, I controlled annual range resets across all categories, by collaborating closely with the buyer to acquire minimal amount of leftover stock whilst maximising potential of new range. I was involved in maintaining categories to meet key performance indicator targets. Moreover, I supported stores with inventory issues, such as surplus and deficiency of merchandise, space occupancy of products, and other similar concerns. A section of my key contributions includes: • Led efficient management of out-of-date inventory and achieved approximately zero waste by distributing merchandise to other stores, reducing prices, and ensuring proper stock rotation. • Improved quality of services by conducting visits to all stores on regular basis, collecting and processing feedback, and identifying areas of improvements. Show less

Category Coordinator - Bathrooms & Plumbing

• 2017 - 2018

During my time over here, I managed multiple day-to-day tasks, including co-ordinating supplier agreements, conducting negotiations, and compiling data for new product setup. I analysed statics to monitor category performance, success, and downfall. I was entrusted to develop up-to-date database of competitors to gain insight of company position in the market. Below listed are some of my achievements within this role: • Ensured delivery of high performance by building strong relationship with the wider team. • Secured favourable terms for company through effective communication and negotiation with vendors. • Maintained promotions throughout entire selection process, updated promotional log, and presented to top management at sign-off meeting, resulting in achieving maximum benefit with least amount of interruption. Show less

Commercial Analyst - Plumbing

• 2013 - 2017

During this tenure, I assisted 20 Area Sales Managers by providing assistance with various tasks, including pricing tenders for customer projects, maintaining pricing structures, analysing margins to assure profitability, and implementing price increases by due date.I compiled data and reports for review of upper management.I was involved in setting-up new accounts and ensuring accurate implementation of all terms to prevent price queries.My key role is to communicate with customers to update regarding price increases and newly introduced product categories.My key-contributions for this role are mentioned below:• Merged two databases into account and completed approximately 12 months of work within three months.• Developed customer database by updating client records within a customer relationship management system. Show less

Customer Service / Sales Representative - Plumbing

• 2011 - 2014

Warehouse Operative

• 2010 - 2014

Store Supervisor / Acting Assistant Manager

• 2009 - 2010