Experience

Landmark Healthcare, Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Intake Coordinator

  • Mar 2015 - Present

• Quality Assurance Manager

  • Jun 2015 - Jun 2018

  Quality Assurance Manager 2015-June, 2018Hired to all-new position. Ensured that intake process, patient care, and reimbursement levels meet company’s standards for home infusion delivery and profitability. Worked with 2 Intake Coordinators. Negotiated covered services and insurance authorization. Scheduled contract nurses and synchronized the delivery of home infusion pharmaceuticals to short-term and chronic patients. Coordinated patient care services between patient, physicians, hospitals, nursing agencies, and Landmark’s own internal pharmacy and distribution operations. • Attracted increased new referrals and penetrated customer base more deeply through existing reputation, extreme customer service, polished customer handling skills, and quality intake processing. • Developed streamlined processes and communication templates to facilitate better interactions between Account Managers, Clinical Liaisons, and Pharmacy staff. • Successfully met intake, patient care, and reimbursement standards during 300% growth in volume during tenure. Show less


Currently Seeking Opportunities
• United States
• Graphic Design
• 700 & Above Employee
• ex. Quality Assurance Manager

  • Jun 2018 - Aug 2022


Walgreens Optioncare

• Intake Manager

  • 2011 - 2015

  Intake Manager – Dallas Branch Office 2011-2015Promoted to position. Supervised 8 Intake Coordinators across 6 specialized “pods” servicing a patient census of 400/month. Ensured proper intake processing of 30+ new patient referrals daily. Monitored phone conversations for subject matter knowledge, active listening, phone etiquette, patient empathy, and accurate verification and qualification. Delivered one-on-one training and coaching. Resolved escalated issues with insurance companies, referral sources, and patients. Helped Account Managers and Clinical Liaisons open and retain referral relationships. • Rehabilitated Intake function– successfully implementing intensive Coordinator training that reduced bad debt to 3% from 11% and improved employee retention and engagement. • Rebuilt relationships with Account Manager Team – educating Account Managers about insurance reimbursement policies, patient circumstances, and appropriate discharge planning. Show less

• Account Manager

  • 2009 - 2011

  Account Manager – Dallas, Collin, Denton, Grayson, and Rockwall Counties 2009-2011Promoted to position. Cultivated new patient referral sources and facilitated new patient intake for Dallas Branch Office. Collaborated with Case Managers, Physicians, Nurses, and Dieticians on discharge planning and accurate intake processing. Developed relationships with home health agencies to broaden client base. • Consistently averaged $50,000+/month in new business. • Set a branch record for delivering over 100 referrals and $100,000+ revenue dollars in a single month. Show less

• Nursing Scheduler

  • 2006 - 2009

  Nursing Scheduler – Dallas Branch Office 2006-2009Promoted to position. Developed daily visiting schedule for 7 Full-Time and 5-10 PRN nurses. Balanced nursing schedule to include daily patient visits, chronic patient census, and routine/non-routine lab draws. Monitored nurse visits to ensure nursing productivity was in line with budget goals. Controlled costs by constructing nurse schedules for efficient time management, least travel time between visits, and best adherence to care standards. • Two-Time Recipient, 2007 and 2008 Employee of the Year for excellent reviews in patient satisfaction surveys. • Helped create an automated scheduler tool. Show less

• Warehouse Associate, Pharmacy Technician, Delivery Driver

  • 2000 - 2006

  Warehouse Coordinator – Dallas Branch OfficePharmacy Technician – Dallas Branch OfficeDelivery Driver – Dallas Branch Office 2003-20062000-20032000Progressively promoted. Picked, packaged, and routed 50-100 patient pharmaceutical deliveries daily. Created balanced and efficient routes for deliveries of DME and infusion orders.