Experience

NHS Credit Union

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Product Delivery Officer

  • Dec 2017 - Present



Clydesdale Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Officer Level 4

  • Jun 2015 - Dec 2017

  n my role as a CSO4, my main duties are to provide a superior customer experience and to open accounts for our customers. These may be current accounts, saving accounts or credit cards. I make sure our customers make an informed choice to which account best suits their needs. It is also my role to spot another other opportunities to see how else we as a bank can help our customers. This may be by referring them to a Banking Adviser (for personal loans, home insurance or signature accounts) or to a Mortgage Adviser to help them live where they want be (for a new home or by saving them money by moving the mortgage to us from another lender)My responsibilities include supporting and encouraging our staff. This includes being a point of contact for any product knowledge queries that they have and motivating them to promote these products to our customers. I do this by engaging them during the morning meetings and by running demo sessions (for example showing them our new updated mobile app) The role at its core is to be there for our customers when the need me as their time is more important than my own. To be the first point of contact they walk into the branch. I help them with any query they may have, whether it is something as little as a balance enquiry to more complex situations. I always take ownership of these situations when I can so the customer is always in the loop about the progress of the query Show less

• Customer Service Officer

  • Dec 2014 - Jun 2015

  y role was to welcome each of our customers and help them with what they came in to do. Wither it be directing them to the tellers, the ATM to helping them at the reception desk. Within my role I took charge of the Banking Advisers diary, I moved it from an unprofessional looking book which was hard to find to an IPad in a centralised place. This has now became branch standard, it gives our customers the confidence in us that we are a professional up to date bank. Another role was to help our customers get registered for internet/telephone and mobile banking. I would also promote this feature to our customers as not only does it keep them up to date on their accounts but saves them money by not charging them to do external transfers. Show less



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Cash Office Assistant

  • Feb 2014 - Dec 2014

  My role was to ensure that all the tills of the store balanced and the office ran smoothly. I would investigate any discrepancies and find out why they did not balance. I would ensure the office safes would also balance, keep all office records up to date and neatly organised. I also would help at the customer service desk where my main responsibility was to deal with any customer complaints. Taking the time to listen to what they were saying and to make them feel appreciated. Apologising for whatever had caused them to make the complaint and provide them with a solution to their issue. My main role was turning a customer’s negative experience into a positive one. Show less



Disney Experiences

• Entertainment Providers
• 700 & Above Employee

• Cultural Representative

  • Aug 2012 - Sep 2013

  I was a server in the Rose & Crown restaurant in Epcot where I was trained in the Disney high standards of customer service. I was in charge of greeting my guests and providing them with a great customer experience. By answering all questions and teaching my guests about the uk, while providing them with a once in a lifetime dinning experience. I was also chosen to become a Disney Core trainer. In this role I was in charge of training new servers in the Disney high standards of customer service. In this role I used not only my communication and coaching skills but also my problem solving skills by coming up with different coaching techniques. Show less



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Apr 2008 - Jun 2012

  I was a mix between checkouts and the customer service desk. Where I dealt with people's problems and enquiries. I was a mix between checkouts and the customer service desk. Where I dealt with people's problems and enquiries.