IT Field Service Technician II/Hardware Technician I

• Jun 2021 - Present

● Supporting applications and connectivity issues within the environment. ● Coordinate asset assignment for VPN capable devices in response to the ongoing COVID-19 emergency demand increase. ● Collaborating with the network team for port activation and deactivation while matching the user endpoint device to the domain. ● Implement troubleshooting, and fixed layer 1 connection for users while using a toner device to find ports on switches 2960X-stack and Catalyst4506-E. ● Supporting applications and connectivity issues within the environment. ● Coordinate asset assignment for VPN capable devices in response to the ongoing COVID-19 emergency demand increase. ● Collaborating with the network team for port activation and deactivation while matching the user endpoint device to the domain. ● Implement troubleshooting, and fixed layer 1 connection for users while using a toner device to find ports on switches 2960X-stack and Catalyst4506-E.

IT Field Service Technician II/Hardware Technician I

• Jan 2020 - Jul 2021

Deliver technical assistance to customers relating to desktop/laptop, printer, network devices, and infrastructure. Monitor and maintain system health by conducting system reviews and performing maintenance functions as required. Deliver technical assistance to customers relating to desktop/laptop, printer, network devices, and infrastructure. Monitor and maintain system health by conducting system reviews and performing maintenance functions as required.

IT Specialist Mid /System Admin

• Jan 2019 - Jan 2020

System Administrator Mid

• Mar 2018 - Jan 2019

Enterprise Service Desk I.T. Senior

• Nov 2016 - Mar 2018

Remote Assisting customers

Field Service Representative I.T. JR

• Jul 2015 - Nov 2016

Field Service Rep.

Retail Associate

• Sep 2013 - Jul 2015

Perform customer service for our Navy, Marine, and Air force customers giving advice on information of products. Help customers make selections by building customer confidence; offering suggestions and opinions. Perform customer service for our Navy, Marine, and Air force customers giving advice on information of products. Help customers make selections by building customer confidence; offering suggestions and opinions.

Commission Sales Clerk

• Sep 2012 - Oct 2012

Operation Speicalist

• Jul 2001 - Sep 2012

♦ Served as Tactical Digital Information Links Leading Petty Officer for Patrol Reconnaissance Seventh Fleet Detachment, Kadena, directly responsible for accurately inputting 6,575 successful LINK-11 hours. Increased Tactical Operation Control dissemination of 60% of all vital link operation throughout Task Force 72. ♦ Provided communications and network systems: Computer System; MS TCP/IP on Windows NT 4.0, SIPRNET, Peripheral Equipment, Cryptographic and Switch Systems. Completely overhauled a neglected training program resulting in praise from unit training manager on CPU. Customer Service and preparation team for two scheduled flights, did 10 surprise talks with lead officers of P-3 flights and pass inspection. Air and Surface Warfare 2 Good Conduct 11 years Naval service 7 years overseas service Directed a watch team consisting of junior to mid-level IT specialists, providing Maritime Patrol an Reconnaissance Aircraft with mission briefs, debriefs, and post feedback for over 600 P-3C flight hours in direct support of Operation Tomodachi; aiding in the efforts to evacuate Japanese nationals from at risk sites. Troubleshoot and repair Windows 7 OS desktop/laptop network problems on military classified and unclassified computers. Show less