Experience

The Westin Jakarta

• Indonesia
• Hospitality
• 300 - 400 Employee

• Club Attendant

  • Oct 2019 - Present

• Service Express Agent

  • Jan 2018 - Sep 2019



Club Med

• France
• Hospitality
• 700 & Above Employee

• Front Office Room Controller

  • May 2016 - Nov 2017

  Responsible for Rooms , guest room allocation with guest request, making reservation over the phone, email in person. Plan and supervise arrival in the resort. Assist Night Auditor , Coordinate with front desk and ensure response to all special guest requests for room allocation and make all reservations appropriately for all guests

• Transportation Coordinator/Concierge Supervisor

  • Jun 2015 - Apr 2016

  Responsible of Transportation in the resortPlan and supervise the arrival at the Bintan Ferry Terminal and departure from resort, In charge of Bell Man Schedule, Monitor and report on transportation cost, Check all arrivals and departure with pick up requests, Purchase flight ticket for the arrival dan departure staff , Ensure that all the guest luggage safely arrive in front of Guest roomsAssist Night Auditor when she is not around, working in hand with Human Resources department for recruiting the potential candidates of the Transportation representative

• Front Desk Agent

  • Nov 2014 - May 2015

  Responsibly handled front office reception and administration duties. Charismatically greeted guests, answered phones, handled company inquiries, and all correspondence. Kept VIP, FIT, and Group Guests happy. Played a key role in the organization by presenting an excellent first impression to guests, staff, and clients.



Discovery Hotel and Convention Ancol

• Guest Service Agent

  • Nov 2013 - Nov 2014

  Pre opening team• Greet guests in a friendly and professional manner• Engage each guest as a unique individual and listen attentively to their requests• Handling VIP, FIT and Group Guests• Check-ins and Check-outs of guests daily• Answer the telephone in a timely and professional manner• Make reservations over the phone and in person• Run daily reports to check reservation for accuracy and identify any special requests• Listen to guest’s complaints or concerns and resolve their issue in a timely manner• Assist guests with any inquiries regarding local entertainment, restaurants or transportation• Handling additional duties as needed by guests or management• Night Auditor, ensures the accuracy of the information on the guest ledger and gathers all paperwork necessary to successfully complete the audit.but i also trained for role as -Business Centre Agent, -Guest Relations Officer, -and Executive Lounge Ambassador



Grand Hyatt Bali

• Front Office Trainee

  • Jul 2012 - Jan 2013

  Student Attachment ProgramWas in charge As, Reservation AgentGuest Service OfficerReceptionistBellmanGrand Club Executive Lounge AttendantConcierge Student Attachment ProgramWas in charge As, Reservation AgentGuest Service OfficerReceptionistBellmanGrand Club Executive Lounge AttendantConcierge



Club Med Bintan

• Front Office Trainee

  • Aug 2011 - Jan 2012

  Student Attachment ProgramWas positioned asPort RepresentativeBusiness CenterReceptionistBellman Student Attachment ProgramWas positioned asPort RepresentativeBusiness CenterReceptionistBellman