Production support lead

• Jan 2023 - Present

Security Consultant

• Jun 2021 - Oct 2023

Associate Agent

• Sep 2018 - Oct 2023

- Conducts and leads home showings for home buyers - Showcases a vast amount of knowledge on each property shown by studying, and retaining, information from each individual MLS listing - Assists Lead Agents in home open houses - Maintains active status by regularly attending continuing education trainings - First point of contact for new Redfin clients - Displays a tremendous amount of knowledge about Redfin and why they stand out above the rest - Provides excellent care and accurate information to aid the team in its success - One of the few Associate Agents trained on using the Matterport 3D Camera technology Show less

Customer Service Team Lead

• Jun 2017 - Jul 2019

- Thrived at a fast-paced, highly caffeinated, start-up coffee company owned and operated by veterans Managed a team of 10 Customer Representatives to provide top notch customer experiences andproblem solving - Was asked to be a part of the Convention Team which was entrusted to travel and lead marketing and selling across the country - Grew the Coffee Club Subscription Service from 15,000 - 85,000 members over a two year period - Led the testing and implementation of new systems to increase productivity across the company - Participated in taste tests for new roasts, beans, and blends while proving valuable feedback on how to improve the product Show less

Real Estate Agent

• Aug 2017 - Sep 2018

- Provided an individualized experience for each customer and client - Utilized knowledge to help clients understand the intricacies of the Real Estate Purchase Contract - As a buying agent, compiled home searches so clients would be notified of new homes that matched their criteria while also performing home tours - As a selling agent, marketed available houses by utilizing the MLS tools available to active agents. Hosted open houses and provided marketing materials to provide the best possible outcome for the seller - Aided sellers navigating the market to get the highest offer possible for their property - Built a clientele from the ground up by cold calling and reaching out to friends and family in the market area Show less

Food and Beverage Manager

• Jan 2016 - May 2017

- Hired, trained, and coached a team of 6-10 employees navigating the fast-paced hospitality industry at a busy convention hotel - Provided, and adhered to, extensive health and safety standards while ensuring the staff did the same in order to establish a clean and functional back and front of house - Practiced outstanding customer service skills, health and safety standards, and food and beverage knowledge - Responsible for cash-handling POS system and budgeting for the hotel restaurants Show less

Manager

• Oct 2014 - Jan 2016

Area Service Technician

• Jun 2014 - Sep 2014

Virtual Brand Advocate

• Mar 2014 - Jun 2014

Customer Service Professional

• 2013 - 2014

Fulfillment Coordinator

• Apr 2012 - Apr 2013

I was the principal label producer and applicator for all bottles and products of health supplements that were manufactured for distribution. Kept inventory of label materials such as ink, label paper and printed labels. I was the principal label producer and applicator for all bottles and products of health supplements that were manufactured for distribution. Kept inventory of label materials such as ink, label paper and printed labels.