Experience

Retired

• Civil Engineering
• 100 - 200 Employee

• Senior Engineering Project Manager

  • Sep 2019 - Present



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Department Manager - Customer Service

  • Feb 2013 - Sep 2019



H&R Block

• United States
• Retail
• 700 & Above Employee

• District Manager

  • Aug 1999 - Dec 2011

  Led and expanded the district operations 35% to 21 retail tax offices with 270 associates in a geographical area covering Northeastern and Central Louisiana, including kiosks in Wal-Mart and Sears. Spearheaded the Wal-Mart location into the top 10 in the country. Multi-million dollar P&L responsibilities. Recorded the highest profit margins in our Region (TX, AR, LA, and MS). I was known as an innovator that implemented marketing activities that beat the competition and grew the business. Built a high performing work team that executed with integrity and focus on customer service that delivered high overall client satisfaction scores in the country and most referrals in the region. Observed strict compliance with the IRS Tax Code and Regulations. Advised franchisees with growth and marketing opportunities. Wrote a weekly "Tax Tips" article for the local newspaper during tax season.



Southern Arkansas University

• United States
• Higher Education
• 300 - 400 Employee

• Adjunct Professor - Industrial Technology Program

  • Jan 1996 - Jan 1998

  Department of Engineering and Business, Magnolia and Crossett, Arkansas Department of Engineering and Business, Magnolia and Crossett, Arkansas



Walk Haydel Engineering Consultants

• North Little Rock, AR

• Senior Project Manager

  • Sep 1996 - Aug 1997

  Planned, coordinated, and implemented team engineered multi-million dollar projects for major manufacturing and paper industry clients. Assisted clients with their supply chain to support the material supply plan within manufacturing lead times to ensure optimal utilization and efficiency of production processes. Led project teams in developing and implementing an improved Quality Assurance Program. Utilized Continuous Improvement and Lean Manufacturing techniques. Planned, coordinated, and implemented team engineered multi-million dollar projects for major manufacturing and paper industry clients. Assisted clients with their supply chain to support the material supply plan within manufacturing lead times to ensure optimal utilization and efficiency of production processes. Led project teams in developing and implementing an improved Quality Assurance Program. Utilized Continuous Improvement and Lean Manufacturing techniques.



GEORGIA-PACIFIC CORPORATION

• Crossett, AR

• Senior Staff Engineer

  • May 1991 - Sep 1996

  Managed and implemented new and safe equipment installations, rebuilds, upgrades, and plant modernization projects for consumer towel and tissue products ranging in scope from $150 thousand to $20 million in capital expenditures. Collaborated with plant management and corporate staff to utilize equipment to improve employee safety, production quality, equipment reliability and overall equipment effectiveness. Managed and implemented new and safe equipment installations, rebuilds, upgrades, and plant modernization projects for consumer towel and tissue products ranging in scope from $150 thousand to $20 million in capital expenditures. Collaborated with plant management and corporate staff to utilize equipment to improve employee safety, production quality, equipment reliability and overall equipment effectiveness.