Training and Development Specialist

• Dec 2020 - Present

Owner

• Jan 2000 - Nov 2022

Trainer III

• Oct 2021 - Apr 2022

Develop and execute comprehensive training efforts based on Human Performance (Safety in the Workplace). Develop training plans, curriculum and logistics, courses and supporting materials. Facilitate ILT and develop and deliver e-Learning courses. Provide train-the-trainer sessions for internal subject matter experts. Develop and/or update training plans. Develop and execute comprehensive training efforts based on Human Performance (Safety in the Workplace). Develop training plans, curriculum and logistics, courses and supporting materials. Facilitate ILT and develop and deliver e-Learning courses. Provide train-the-trainer sessions for internal subject matter experts. Develop and/or update training plans.

Instructional Designer

• Apr 2018 - Mar 2021

Technical Training Manager

• May 2013 - Jul 2017

* Evaluated program performance and effectiveness, providing recommendations for improvement.* Conducted or arranged for ongoing technical training and personal development classes for staff members to drive operational excellence.* Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.* Selected and assigned instructors to conduct training seminars.* Administered performance reviews to evaluate each employee's progress.* Created online training courses in Leadership, Customer Service and Operational prodcedures.* Assumed ownership of all training program initiatives.* Effectively managed global training team * Implemented e-learning platform for internal and external learners* Received Award of Distinction and Impact Award Show less

Technical Trainer

• Aug 2012 - May 2013

Responsible for training of Operations department staff. Participate in training and orientation of new hires company wide. Create and maintain course materials and training effectiveness. Work in conjunction with Call Center, Network Operations and Customer Care, Network Engineering, Installations, and Project Management to ensure procedures are followed. Provide ongoing learning support. Contribute to and be aware of team suggestions for improving support processes and corporate technical support software. Analyze productivity data and identify opportunities for improvement. Manage key training initiatives including new product, system and technology launches. Work closely with internal departments and key stakeholders to ensure that training initiatives are well documented, prioritized, and resourced. Show less

Trainer

• Jun 2011 - Jul 2012

* Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. * Selected and assigned instructors to conduct training seminars. * Extensively trained new and existing employees including Train-the-Trainer * Supervised and evaluated for 120 trainers to ensure program delivery meets all safety requirements * Monitored participant workflow and behaviours throughout the train-the-trainer process. * Administered performance reviews to evaluate each trainer's progress. Show less

Operations Trainer (Western Canada)

• Jan 2010 - May 2011

* Organized, developed and delivered Supervisor training for 60 supervisors and managers. * Conducted one-on-one tutoring sessions for new employees. * Clearly communicated objectives for all lessons, units and projects to all participants. * Used a variety of assessment tools and strategies to improve instruction methods. * Addressed all questions from training program participants. * Worked with an average of 15 participants per class. * Taught weekly internal software and hardware classes to more than 75 users. * Assumed ownership of all training program initiatives. Show less

National Installations Coordinator

• Dec 2006 - Jul 2009

National Training Specialist

• Dec 2003 - Dec 2006

*Researched and developed national training programs while adhering to program design and adult learning principles *Selected and developed teaching aids in the form of national training handbooks, demonstration models, multimedia visual aids and reference materials *Demonstrated dynamic facilitation skills while delivering new and existing training programs across Canada *Conducted skills assessments of employees and reported potential training needs to management *Consulted with managers, subject matter experts and staff regarding the use of skills learned in training and assisted in the removal of barriers for increased utilization of those skills *Applied new trends and developments in the training field to the training programs *Created and delivered the proposal for seven Technical Learning Centers (TLC) Show less