General Manager

• Jul 2018 - Present

General Manager

• Sep 2013 - Jul 2018

· Overall responsibility for day to day running of a busy golf club with over 900 members· Responsible for generating income from membership, visitors, bar, functions and other revenue streams· Responsible for developing and implementing club marketing plans· Responsible for developing and maintaining club website and all social media streams· Responsible for supervision, training and development of the clubs 30 staff· Responsible for processing monthly… · Overall responsibility for day to day running of a busy golf club with over 900 members· Responsible for generating income from membership, visitors, bar, functions and other revenue streams· Responsible for developing and implementing club marketing plans· Responsible for developing and maintaining club website and all social media streams· Responsible for supervision, training and development of the clubs 30 staff· Responsible for processing monthly payroll· Responsible for preparing, monitoring and analysing club accounts, using Sage and Croft accounting systems· Preparing regular reports for committee and sub committees· Working closely with the Club Captain, main committee and sub committees to deliver the clubs short, medium and long term plans.· Controlling costs through regular supplier appraisals· Regular use of club V1 membership, handicap and EPOS systems · Full use of BRS including email marketing campaigns, online bookings and report generating· Dealing with member feedback, queries and complaints. Resolving conflicts and chairing AGM and EGM's· Delivering excellent customer service Show more Show less

Sports Manager

• Sep 2008 - Sep 2013

• Overall responsibility for sports department within large members club, with an annual turnover in excess of £5 million• Sports Department includes; Personal Training, Gym, Swimming, Group Exercise, Adult Tennis, Junior Tennis and large kids programme.• Full P & L control. • Full responsibility for supervision, development and training of staff of 55 within sports department.• Responsible for driving income and hitting sales targets in each department.• Responsible for… • Overall responsibility for sports department within large members club, with an annual turnover in excess of £5 million• Sports Department includes; Personal Training, Gym, Swimming, Group Exercise, Adult Tennis, Junior Tennis and large kids programme.• Full P & L control. • Full responsibility for supervision, development and training of staff of 55 within sports department.• Responsible for driving income and hitting sales targets in each department.• Responsible for delivering required profit margins in all areas.• Responsible for generating new business opportunities through lead generation, marketing campaigns and relationship building with new and existing clients• Career to date has seen year on year growth in sports department • Maintaining and increasing occupancy and penetration in group exercise classes, swimming lessons, kids classes, racquets classes and personal training• Full responsibility for financial planning and cost control within the sports department• Delivering weekly and monthly reports and presentations to team members and the General Manager• Totally responsible for all Health and Safety issues and procedures on within sports department, attending to customer complaints, front-line contact with media and outside organisations• Dealing with member feedback, queries and complaints. Resolving conflicts and holding member forums for large numbers of members.• Delivering excellent customer service. Show more Show less

General Manager

• Feb 2006 - Aug 2008

• Overall responsibility for daily management of 5,000 member health facility including in-house budgetary control and ultimate profitability of club with £2M+ annual turnover• Maintaining and increasing membership sales, secondary spend, devising further revenue opportunities, dealing with financial planning and cost control• Developing relationships with new clients, generating new leads and co-ordinating marketing and outreach campaigns• Predicting membership sales, projected… • Overall responsibility for daily management of 5,000 member health facility including in-house budgetary control and ultimate profitability of club with £2M+ annual turnover• Maintaining and increasing membership sales, secondary spend, devising further revenue opportunities, dealing with financial planning and cost control• Developing relationships with new clients, generating new leads and co-ordinating marketing and outreach campaigns• Predicting membership sales, projected club income and expenditure as well as possible membership erosion• Full responsibility for supervision, development and training of staff of 60, organisation and coordination of staff timetables to suit club demands• Updating Regional Managers on a daily basis, giving weekly and monthly reports and presentations to the Board of Directors• Totally responsible for all Health and Safety issues and procedures on site, attending to customer complaints, front-line contact with media and outside organisations Show more Show less

Sales Marketing Manager

• Mar 2003 - Feb 2006

• Responsible for day-to-day smooth-running of 5000 membership club, taking on role of General Manager in his absence• Implementing plans for rescue formulae for this under-performing club including increased sales drive and creation of a marketing strategy for the coming year• Undertaking various methods of promotion, building on existing corporate clientele and capturing new businesses• Providing rigorous sales training of staff on site, maintaining on a regular basis, in addition… • Responsible for day-to-day smooth-running of 5000 membership club, taking on role of General Manager in his absence• Implementing plans for rescue formulae for this under-performing club including increased sales drive and creation of a marketing strategy for the coming year• Undertaking various methods of promotion, building on existing corporate clientele and capturing new businesses• Providing rigorous sales training of staff on site, maintaining on a regular basis, in addition to responsibility for general development and procedural training of staff• Responsible for creating and implementing marketing and sales strategy, successfully achieving monthly sales targets• Keeping General Manager regularly informed of sales activities and in addition responsible for producing financial reports on a weekly and monthly basis• Arranging in-house social events, supervising all food and beverage operations, frequently handling members’ queries and attending to any complaints 2004 – 2005 Sales and Marketing Manager; Leeds 2003 – 2004 Assistant General Manager; Hull Show more Show less

Duty Manager

• Jan 2002 - Mar 2003

• Responsible for daily running of this club with membership of 2000 including membership sales and in-house activities and promotions• Ensuring full compliance with health and safety procedures and policies, training and supervision of staff as well as composing reports on a weekly basis• Organising management of the bar facilities, overseeing functions, answering members’ queries, dealing with any complaints, initiating and updating corporate memberships

Fitness Instructor

• 2000 - 20022 years

• Responsible for producing reports on a weekly basis, coordinating management of the gym in addition to its maintenance• Attending to guest fee sales, liaising with customers, sales of memberships and current promotions