Experience

Bolthouse Farms

• United States
• Food and Beverage Services
• 500 - 600 Employee

• Helpdesk Analyst

  • Mar 2017 - Present



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Tier 1 Tech Support

  • Aug 2016 - Dec 2016

  Provide technical support for mobile devices. Provide customer service to customers calling in. Use problem salving techniques to assist customers in solving technical problems. Input call log data into the help desk software. Provide technical support for mobile devices. Provide customer service to customers calling in. Use problem salving techniques to assist customers in solving technical problems. Input call log data into the help desk software.



Independant IT Services Specialist

• IT Services and IT Consulting
• 1 - 100 Employee

• IT CONSULTANT

  • Feb 2009 - Sep 2015

  Monitor functioning of equipment and make necessary modifications to ensure systems operate in conformance with specifications•Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.•Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.•Analyze user needs and recommend appropriate hardware.•Select hardware and material assuring compliance with specifications and product requirements. Show less

• Technology Integration Technician

  • Sep 2008 - Feb 2009

  Install projectors and SMART Boards in classrooms and conference rooms for the use of teachers and students. •Conducted training sessions in order to assist teachers in learning to use their SMART Boards in classrooms. •Kept a detailed inventory of all IT related equipment on campus.



Williams-Sonoma Inc.

• Customer Service

  • 2013 - 2014



Beardsley school district

• Computer Technician

  • Dec 2008 - Jun 2009



Kern High School District

• Education Management
• 700 & Above Employee

• Computer Technician

  • Jun 2008 - Jan 2009



Independant IT Services Specialist

• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Technician

  • Dec 2007 - Jun 2008

  Built, installed, troubleshot and maintained all computers and related peripherals on campus. •Assisted with all technical problems in order to maintain maximum uptime of all essential technology. •Managed the Active Directory which included adding, removing, and editing user profiles. Built, installed, troubleshot and maintained all computers and related peripherals on campus. •Assisted with all technical problems in order to maintain maximum uptime of all essential technology. •Managed the Active Directory which included adding, removing, and editing user profiles.



AUHSD

• Computer Technician

  • Oct 2000 - Sep 2007



Independant IT Services Specialist

• IT Services and IT Consulting
• 1 - 100 Employee

• School Site Technology Technician

  • Oct 2000 - Sep 2007

  Built, installed, troubleshot, and maintained all computers, laptops, and peripherals numbering approximately 800 units. •Using a helpdesk system assisted all of the staff and students with various technological related issues. •Attended district-wide meetings with the head of Information Technology regarding technological changes in the educational setting. •Meet with vendors to discuss new purchases and the newest technology to be integrated into classrooms. Built, installed, troubleshot, and maintained all computers, laptops, and peripherals numbering approximately 800 units. •Using a helpdesk system assisted all of the staff and students with various technological related issues. •Attended district-wide meetings with the head of Information Technology regarding technological changes in the educational setting. •Meet with vendors to discuss new purchases and the newest technology to be integrated into classrooms.