Richard Herrera
Account Manager I at USAA INSURANCE AGENCY, INC.- Claim this Profile
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Bio
Experience
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USAA INSURANCE AGENCY, INC.
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United States
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1 - 100 Employee
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Account Manager I
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Dec 2020 - Present
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USAA
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United States
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Financial Services
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700 & Above Employee
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USAA Insurance Agency
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Apr 2019 - Present
Currently work with High value property insurance writing policies with Chubb, Pure, and non-admitted carriers. Handle various lines of business serving our USAA members. Trained in all P&C lines of business. This is my 2nd stint in the USAA Insurance Agency. Previous period 2006-2012.
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Banking Insurance Services Senior Billing Specialist
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Nov 2012 - Mar 2019
San Antonio, Texas Area Banking & Insurance Solutions Handle Complex Billing for P&C insurance accounts on all lines of business. Billing Statements/Enterprise Fulfillment Customer Account Services for internal and external clients.
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Member Relationship Specialist Ins Agency
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Sep 2006 - Oct 2012
San Antonio, Texas High Value Home insurance-AXA Art Insurance, Chubb Co., Fireman's Fund, Pure Ins. Company Handled Excess Flood insurance for American Strategic Ins. Company Homeowners, Renters Insurance for Universal Ins. Company Handled Builder's Risk insurance for Great American Ins. Company and Zurich Issued and adjusted policies for Earthquake Insurance with Essex Ins. Company
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Senior Member Services Rep
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Jan 2005 - Aug 2006
San Antonio, Texas Area Handled all lines of Insurance business. Worked with Training in progress coaching new employees. Handled escalation calls for Life events. Senior team leader working directly under Policy service manager.
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Customer Contact Professional
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Sep 1997 - Dec 2004
San Antonio, Texas Area Handled Automobile insurance, Renters insurance, Umbrella Insurance, Boat Insurance. Worked with members of USAA with existing lines of business. Issued new business policies.
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Credit Card Services Specialist
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Jun 1994 - Aug 1997
San Antonio, Texas Area Processed Credit card applications online for existing USAA members. Worked with Underwriting specialist and made frontline underwriting decisions. Screened fraudulent applications to prevent losses.
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Sales Consumer Credit Spclst
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Dec 1992 - Jun 1994
San Antonio, Texas Area
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New Accounts clerk
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Dec 1991 - Dec 1992
San Antonio, Texas Area
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Supports services mail clerk
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Jan 1990 - Dec 1991
San Antonio, Texas Area
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Education
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University of the Incarnate Word
Bachelor of Arts (BA), Organizational Development -
University of Maryland College Park
Information Technology