Experience

Energy & Utility Skills

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Contract Manager (Gas)

  • Mar 2020 - Present

  Managing the Standard Setting Body contract to ensure that Gas Safe registered businesses, employers and stakeholders allied to the gas industry are appropriately consulted on the production, maintenance and implementation of the Matters of Gas Safety criteria, IGEM/IG/1 and Training Specifications. Managing the Standard Setting Body contract to ensure that Gas Safe registered businesses, employers and stakeholders allied to the gas industry are appropriately consulted on the production, maintenance and implementation of the Matters of Gas Safety criteria, IGEM/IG/1 and Training Specifications.



Richard Harper Consultancy Services (Gas Utilisation)

• Owner

  • Sep 2019 - Mar 2020

  Consultancy Services; Quality and Safety Assurance Compliance Group Competency Scheme (alternative route to re-registration with Gas Safe) Auditing Consultancy Services; Quality and Safety Assurance Compliance Group Competency Scheme (alternative route to re-registration with Gas Safe) Auditing



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Technical Standards Manager

  • Sep 2011 - Sep 2019

  Implemented and managed the Group Competency Scheme (GCS) within the service and repair business. In excess of 4000 engineers have demonstrated competence via GCS. Responsible for ensuring that the technical operational procedures used by 10,000 engineers are kept up to date with current legislation and regulations. Represented the smart metering business during MAMCoP audits and at the Smart Metering Operations Group (SMOG) Health & Safety sub-committee. Industry liaison within the UK and Europe. Chairman of the BSI GSE 030 panel Chairs committee (domestic gas standards) Show less

• Project Manager

  • Jan 2009 - Sep 2011

  Implemented project Novo (process to improve front line manager’s accountability for safety within their teams)within the new heating and Electrical Services Division business units. I also manage 2 Safety Assurance managers with responsibility for improving technical safety within British Gas Contract Partnerships and New Heating and a development manager. Liaising with external suppliers who carry out quality assurance assessments on electrical installers.

• Technical Assurance Manager

  • Jan 2001 - Jan 2009

  Managed a team of 9 Regional Technical Managers and 40 Quality Assurance Engineers who delivered the Quality Assurance process for the South of the country

• Technical & Safetry Assurance Manager

  • Jan 2005 - Jan 2007

  I contributed to the design; development, delivery and evaluation of national and local gas safety and technical training packages to ensure staff are adequately briefed and trained. I carried out regular reviews of the training being provided to a workforce in excess of 6000 engineers.I manage a team of 27 Technical Training Engineers who deliver a variety of technical training courses including ACS re-assessment to engineers.I briefed the regulatory changes to the Regional Technical Managers who ensured that all engineers were briefed on the changes.I undertook a continuous review of work practices and processes and contributed to the review and development of national policy. Involved in making recommendations on changes to procedures and policies for British Gas as well as identifying areas for improvement to national Standards and Regulations.Committee member which determines the contents of the British Gas Service Engineers Technical Magazine ‘Aspect’. This committee agreed and approved contents prior to publication.Conducted regular reviews of assessments undertaken on Trainees and Service Engineers so as to ensure the Quality Assurance process employed within British Gas was robust and being consistently applied throughout the business. Where necessary I identified areas of concern and recommend change to improve the delivery of the Quality Assurance Process or Training/coaching delivery. Provided technical guidance and support to the Regional Technical Managers by as necessary.Deputise for the Home Services Operations Manager during periods of leave, as and when necessary Show less

• Technical Investigation Manager

  • Nov 2002 - Jan 2005

  I provided technical guidance, advice and support to all areas of the business including 19 Regional Technical Managers.Produced and delivered regular presentations to the General Managers and Regional Managers of the Area Service Centres on the current progress and situation of the Quality Assurance process. Chair a series of Moderation Meetings so as to ensure consistency of approach.Contributed to the design, development, delivery and evaluation of the Quality Assurance process to maintain the technical integrity of engineers. Show less

• Regional Technical Manager

  • Sep 2000 - Nov 2002

  I provided technical guidance, advice and support to the Area Service Centre to ensure the technical integrity of the Area’s operational activities. I ensured compliance with Company policy and statutory requirements on Health and Safety matters and Gas Safety Regulations.I acted as the Area's principal contact with the HSE & CORGI on gas safety matters.I managed a group of Technical Support Engineers who carried out Quality Assurance assessments on engineers.Carried out Internal Verification of trainees and ensured compliance with the training Standards Council requirements for internal verifying. Show less

• Technical Support Engineer

  • Sep 1999 - Sep 2000

  I carried out Quality Assurance assessments on engineers, delivered coaching and training with engineers after the assessments.

• Service Engineer

  • Sep 1979 - Sep 2000

  Installed maintained and repaired all types of domestic gas appliances. Attended to emergency calls for gas escapes and incidents.