Experience

Madico, Inc.

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• Systems Administrator

  • Apr 2019 - Dec 2022

   Administer Windows-based LAN with 13 locations, 32 Servers, and 250 end-users.  Responsible for managing and documenting hardware inventory  Recommend, evaluate, and purchase IT assets.  Responsible for the new-hire setup and orientation for new users.  Responsible for all computer imaging, configuration and deployment  Provide level 1, 2, & 3 technical support.  Coordinate and assist in the acquisition and deployment of new branch locations.  Investigate… Show more  Administer Windows-based LAN with 13 locations, 32 Servers, and 250 end-users.  Responsible for managing and documenting hardware inventory  Recommend, evaluate, and purchase IT assets.  Responsible for the new-hire setup and orientation for new users.  Responsible for all computer imaging, configuration and deployment  Provide level 1, 2, & 3 technical support.  Coordinate and assist in the acquisition and deployment of new branch locations.  Investigate, configure, and deploy new hardware and software solutions.  Manage an Office 365 cloud-hosted suite as well as Azure AD.  Assisted the develop and implementation of IT policies and procedures.  Assisted maintaining licensing compliance and corporate IT budget.  Manage daily/monthly backups with VEAM Show less  Administer Windows-based LAN with 13 locations, 32 Servers, and 250 end-users.  Responsible for managing and documenting hardware inventory  Recommend, evaluate, and purchase IT assets.  Responsible for the new-hire setup and orientation for new users.  Responsible for all computer imaging, configuration and deployment  Provide level 1, 2, & 3 technical support.  Coordinate and assist in the acquisition and deployment of new branch locations.  Investigate… Show more  Administer Windows-based LAN with 13 locations, 32 Servers, and 250 end-users.  Responsible for managing and documenting hardware inventory  Recommend, evaluate, and purchase IT assets.  Responsible for the new-hire setup and orientation for new users.  Responsible for all computer imaging, configuration and deployment  Provide level 1, 2, & 3 technical support.  Coordinate and assist in the acquisition and deployment of new branch locations.  Investigate, configure, and deploy new hardware and software solutions.  Manage an Office 365 cloud-hosted suite as well as Azure AD.  Assisted the develop and implementation of IT policies and procedures.  Assisted maintaining licensing compliance and corporate IT budget.  Manage daily/monthly backups with VEAM Show less



PODS

• United States
• Consumer Services
• 700 & Above Employee

• IT Service Desk Tech II - Lead

  • Jan 2013 - Dec 2018

   Assisted with service desk management to trouble shoot incidents reported by employees  Responsible for managing and documenting hardware inventory  Worked with vendors such as; Verizon, MaaS360, Dell and SHI to order equipment and software  Implemented new phone policies and software applications to all corporate phones  Instituted new build process for computers as well as managed deployments of both SCCM and Sophos for scripted imaging/management and Bitlocker encryption… Show more  Assisted with service desk management to trouble shoot incidents reported by employees  Responsible for managing and documenting hardware inventory  Worked with vendors such as; Verizon, MaaS360, Dell and SHI to order equipment and software  Implemented new phone policies and software applications to all corporate phones  Instituted new build process for computers as well as managed deployments of both SCCM and Sophos for scripted imaging/management and Bitlocker encryption management  Identified a process to implement new software into older Electronic Logging Devices (ELD) which was needed for the Department of Transportation for PODS drivers to be in compliance with DOT regulations  Management of Microsoft Exchange including user emails, shared mailbox creations, managing distribution groups and public folder access  Trained new hires on basic troubleshooting, computer imaging and department polices and procedures  Managed multiple call center hardware deployments involving complete workstation rebuilds and new facility build-outs  Traveled to new locations to support the set up and tear down of satellite call centers  First response troubleshooting regarding user permissions, password issues, and Citrix user errors  Active directory work including: user creation, password resets, group policies, organizational unit’s and permissions  Installation of computer hardware and software as well as imaging Show less  Assisted with service desk management to trouble shoot incidents reported by employees  Responsible for managing and documenting hardware inventory  Worked with vendors such as; Verizon, MaaS360, Dell and SHI to order equipment and software  Implemented new phone policies and software applications to all corporate phones  Instituted new build process for computers as well as managed deployments of both SCCM and Sophos for scripted imaging/management and Bitlocker encryption… Show more  Assisted with service desk management to trouble shoot incidents reported by employees  Responsible for managing and documenting hardware inventory  Worked with vendors such as; Verizon, MaaS360, Dell and SHI to order equipment and software  Implemented new phone policies and software applications to all corporate phones  Instituted new build process for computers as well as managed deployments of both SCCM and Sophos for scripted imaging/management and Bitlocker encryption management  Identified a process to implement new software into older Electronic Logging Devices (ELD) which was needed for the Department of Transportation for PODS drivers to be in compliance with DOT regulations  Management of Microsoft Exchange including user emails, shared mailbox creations, managing distribution groups and public folder access  Trained new hires on basic troubleshooting, computer imaging and department polices and procedures  Managed multiple call center hardware deployments involving complete workstation rebuilds and new facility build-outs  Traveled to new locations to support the set up and tear down of satellite call centers  First response troubleshooting regarding user permissions, password issues, and Citrix user errors  Active directory work including: user creation, password resets, group policies, organizational unit’s and permissions  Installation of computer hardware and software as well as imaging Show less