Systems Operations Officer

• May 2020 - Present

I’m working alongside Senior Project Manager/Network team/In-house developers/Stakeholders/ Internal customers/Senior Business Analyst/Credit Admin team/Credit Analyst team/Risk team/ Compliance team across the business and 3rd party software Vendors (JAMS, TCS, Technology One, Computer Merchants, Sandstone, Datacom, IBM) to ensure the following services are delivered: - Gather business requirements from stakeholders and translate those into report specifications and for changes to business processes, policies and procedures. - Provide day to day support, analysis and development to internal and external customers in regards to ETL/AML/Direct Entry processing, Treasury/Operational Risk/Finance/Credit cards/BPAY reports, Daily transaction processing, Personal/Business/Home loans account statements, and internal Lending workflows and documents. -Manage the regular maintenance of IT Risk - Review and revise documentation in line of any new information or changes to initial assumptions - Coordinate internal resources and third parties/vendors for the execution of the multiple projects - Maintain and update Business processes, policies and procedures. - Manage relationship with the Third-parties/Vendors and Stakeholders - Engage with Problem/Vendor/Incident/Change/IT Risk/Knowledge management processes - Operational management in line with ITIL framework and Bank standard - Manage and Develop daily processing automation through JAMS scheduler system (ETL/AML/Direct Entry processing, BPAY processing, SWIFT processing, Daily transaction processing) - Develop and perform unit testing, system testing ensuring adequate project coverage - Perform Applications/Systems implementation and technical business analysis/task management

Data Centre and Network Operator

• Mar 2017 - May 2020

Major Duties and ResponsibilitiesProviding First Level, Second level Support & Troubleshooting to clients• Multiple Operating Systems• LAN Networks• WAN Networks• Telecommunication Technologies• Facility Related Systems• Hardware• Remote Hands Support• Tape Rotation Services• Client Systems• Follow the ITIL methodology for incident & problem management. o Investigate the issue, classify the priority & resolve or escalate as appropriate2. Conduct Facilities Management duties and work requests• Network Patching to verified standards• Equipment racking • Internal Systems (monitoring)• Building Automation System ((BAS) (monitoring)) • Security Systems (monitoring)3. provide Customer Service to data centre clients• Respond to inbound customer queries and recommend corrective action where appropriate• Consistently pleasant and helpful nature• Provide customers with a professional level of service, by responding to their requests in a professional & timely manner.• Ensure adherence to Datacom’s and customers’ Change Management policies and procedures for all technical changes.

Sevice Desk Analyst

• Apr 2016 - Mar 2017

Responsibilities: • Using a comprehensive ticketing system, BMC Remedy, to log all incident tickets and requests• Receiving inbound calls, making outbound calls, following up emails, addressing incident tickets, and actioning request tickets.• Escalating incidents to 2nd level and 3rd level resolver groups for various system, device, printer, computer, network, infrastructure, server, telephony, and application faults• Support for over 100 internal applications • Support for Windows 7 • Support for Microsoft Office 2010: Word, Excel, Outlook, Microsoft Office Communicator, InfoPath and Access• Windows Server 2008 Active Directory administration• Microsoft Exchange Server 2010 Email system administration• Citrix administration and support• RSA token administration• McAfee endpoint encryption security administration• Adherence and contributions to corporate and government security and procedures• Being assessed on quality for calls and tickets and working within SLAs and KPIs

Polling place liason officer

• Jul 2016 - Jul 2016

Polling Place Manager

• Mar 2015 - Mar 2015

A Polling Place Manager (PPM) is employed as the front line manager of a polling place during the election. The PPM's role is vital in the democratic process and the successful delivery of a fair, impartial and professionally conducted election. Duties include: ensuring the polling place is set up and operational during the hours of voting; managing the conduct of voting and accounting for ballot papers in the polling place; managing the polling place team;In charge of polling place with 11 employees (as no Liason Officer position at this level). supervising staff issuing ordinary and provisional ballot papers; supervising/undertaking categories of declaration voting including election day enrolment votes; answering more detailed voter enquiries; issuing silent elector votes; managing the count of ballot papers at the close of voting; phoning count results to the Returning Officer (RO); completing returns and accounting for used and unused ballot papers and returning ballot papers and associated forms/ materials to the RO's office.

CSA

• Mar 2008 - Aug 2013

Really Early Mornings

• 1992 - 1996