Experience

Cifas

• Accounting
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2018 - Present

  An integral member of the Executive team accountable for the diverse business operations and the delivery of a reliable, responsive and high quality service to our members. An integral member of the Executive team accountable for the diverse business operations and the delivery of a reliable, responsive and high quality service to our members.



Countrywide Plc

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Transformation Director - financial services

  • Jan 2017 - Apr 2018

  Member of the Financial Services business executive team, leading the development and implementation of the digital strategy for financial services, responsible for the strategic change, and accountable for the telephony sales teams and customer contact strategy. Developed Dynamo Ltd from inception, a joint venture online mortgage business between Countrywide and Blenheim Chalcot where I was a member of the leadership team responsible for the operational and regulatory aspects of the business.

• Operations & Transformation Director - London estate agency & lettings

  • Dec 2015 - Dec 2016

  Member of the London estate agency & lettings business executive team, responsible for strategic change as well as the operations team of 250 FTE.

• Group strategy project lead

  • Jan 2015 - Dec 2015

  Seconded by the CEO to join a small team of senior executives leading the development of a new corporate strategy for the organisation.

• Managing Director - corporate property services

  • Dec 2012 - Dec 2015

  Responsible for the overall strategy and success of the company of over 100 FTE, driving business performance, market share growth, business acquisition and retention, strong customer service and leading the senior management team. I was also responsible for the management and development of client relationships, as well as contributing strategically to the success of the board, executive team, and broader group of Countrywide companies.

• Property Sales Director - corporate property services

  • Sep 2011 - Jan 2013

  Responsibility for the performance of the sales and operations teams together with all lender client relationships, as well as contributing strategically to the success of the board and executive team.



Bradford & Bingley plc

• United Kingdom
• Financial Services

• Third Party Relationships Manager

  • Nov 2008 - Sep 2011

  Managing the business relationships between the business and a cross-section of third-party suppliers including asset management companies, LPA receivers, legal service providers and field agents.

• Key Account Manager (mortgage lending)

  • Dec 2006 - Nov 2008

  Responsible for client relationships, business growth, fee negotiation, marketing budget, exclusive products, arrears management, business quality.



Alliance & Leicester

• Financial Services
• 100 - 200 Employee

• Various roles

  • Sep 1996 - Dec 2006

  Various roles within the commercial and retail banking arms of Alliance & Leicester. Various roles within the commercial and retail banking arms of Alliance & Leicester.