Richard Feng
IT Support Specialist at SkyHive- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Python Entry-Level Programmer - PCEP Certification Prep Course
KodeKloudOct, 2022- Nov, 2024 -
Learning Linux Basics Course
KodeKloudOct, 2022- Nov, 2024 -
GIT for Beginners
KodeKloudSep, 2022- Nov, 2024 -
Kubernetes for the Absolute Beginners - Hands-on Tutorial
KodeKloudAug, 2022- Nov, 2024 -
DevOps Pre-Requisite Course
KodeKloudJul, 2022- Nov, 2024
Experience
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SkyHive
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United States
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Software Development
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1 - 100 Employee
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IT Support Specialist
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Dec 2021 - Present
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Moola Inc
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Canada
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Retail
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1 - 100 Employee
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Desktop Analyst
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Jul 2020 - Dec 2021
Served as sole primary contact and provider of hardware and software support for over 60 internal employees - singlehandedly resolving over 80% of issues, but escalating and coordinating with third party support when necessary. Responsible for onboarding and offboarding staff in a smooth and timely manner with respect to user accounts, licenses, VPN and other software, and hardware provision and preparation. Day to day user account management in AD/Exchange/O365/Jira, asset management in Snipe-IT, and documentation and writing SOP in Jira/Confluence. Lead and majorly contributed to larger-scale projects such as inventory sweeps, mass password reset, email domain switch, and preparing hundreds of phones for reselling.
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Katmar Systems Inc.
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1 - 100 Employee
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Help Desk Technician
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May 2019 - Apr 2020
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Sherwin-Williams
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United States
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Chemical Manufacturing
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700 & Above Employee
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Sales Associate
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May 2018 - Jan 2020
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Education
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2016 - 2019
Langara College
Associate's degree, Computer Science -
2019 - 2020
British Columbia Institute of Technology
Certificate, Applied Web Development
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