Richard Diaz M.
Senior Operations Manager and Catalog Management Head at Aeroworx Asia- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
Aeroworx Asia
-
Philippines
-
Technology, Information and Internet
-
1 - 100 Employee
-
Senior Operations Manager and Catalog Management Head
-
Feb 2021 - Present
The E-commerce Operations & Catalogue Head is primarily responsible for overseeing All Systems and Operations across e-commerce and omnichannel touchpoints. They ensure compliance with all e-commerce operations metrics per channel by managing the end-to-end execution of e-commerce logistics, and order fulfillment activities and ensuring that all catalog-related information was properly synced with compliance to the Marketplace Service Level Agreement. They should also provide actionable insights and recommendations on improving system efficiencies. Show less
-
-
-
Primer Group of Companies
-
Philippines
-
Retail
-
500 - 600 Employee
-
Area Sales Manager
-
Jul 2019 - Jan 2021
-
-
Cluster Sales Head
-
Jun 2015 - Jun 2019
Duties and Responsibilities are much specific.During this period, I was awarded with HIGHEST SALES PERFORMANCE and Sales Growth for the fiscal year 2015-2016.I was also given a Leadership Award during our Primer Retail Management Program.B. Duties and Responsibilities1. Responsible for productivity of free standing stores. 2. Approves leaves and overtime of staff for free standing stores/concessions. Ensures that overtime is within budget.3. Coordinates with General Services Department on store construction, repair and maintenance and other pre-operational requirements (such as store signage and modules) for all applicable doors. And inspects fixture prior to delivery and/or mass fabrication4. Conducts ocular site visit for new doors and occasional inspection during construction period 5. Prepares and analyses monthly and periodic sales report for management review and recommends action plans.6. Monitors inventory level of each outlet and recommends necessary corrective measures like replenishment or pull-out if needed.7. Recommends new sales distribution channels and recommends costs cutting measures – for controllable expenses to improve productivity8. Coordinates and processes necessary matters for ingress into new doors – contracts, staffing, modules, etc.9. Coordinates with Marketing Manager/Executive regarding all mall/concession/consignment marketing requirements and advertising and promotion activities10. Coordinates with Merchandisers/Merchandising Assistant regarding all mall/concession/consignment sale events/activities 11. Coordinates with Human Resources Department regarding personnel requirements, deployment and training Show less
-
-
Area Sales Supervisor
-
Sep 2010 - Jun 2015
I have been promoted from being the Trainer to Area Supervisor. As an Area Supervisor I was tasked to do the following:During the period, I was awarded with theHIGHEST SALES ACHIEVER AND SALES GROWTH PERFORMANCE for the fiscal year 2013-2014.B. Duties and Responsibilities1. Ensures that sales quotas are achieved.2. Makes sure that all sales policies and promotional activities as approved by management are carried out at the store level.3. Consolidates sales report for review of management and ensures outlet reports are submitted on time.4. Makes sure stocks are sufficient at all times through effective inventory/sales monitoring and forecasting and proper coordination with the back office.5. Ensures that new sales personnel are informed about and aware of his duties and responsibilities, standard operating procedures, product knowledge, selling techniques, customer service and company policies, rules and regulations.6. Monitors and evaluates the performance of outlet sales personnel, that is, sales performance, attendance and punctuality, grooming and hygiene.7. Supervises and monitors the preparation, maintenance and timely submission of administrative and sales records. 8. Ensures that each personnel is equally exposed to necessary documentation, recording duties and other paper works.9. Ensures that cleanliness, organization and creative display of merchandise are maintained at all times in the selling and stockroom areas to achieve a store atmosphere conducive to selling.10. Coordinates with Operations Assistant on repairs and maintenance, requisition on needed fixtures, equipment and supplies in the outlet.11. Spot check petty cash fund, change fund and repair fund.12. Keeps abreast with new product lines in the market and canvasses competitors regularly for pricing and merchandising trends. Show less
-
-
-
People Serve Multipurpose Cooperative
-
Human Resources Services
-
1 - 100 Employee
-
Sales Associate/Cashier/Trainer
-
Nov 2007 - Aug 2010
I was promoted from being a Sales Associate to Cashier. During that period, I was assigned to the provincial doors to open a new store and train all the new employee from Sales Associate to Store Head. I was the one who recruit, interview and hire employee if necessary.I was task to train the new employee using the experience I have and shared to them our best practices.During the period I was able to open 2 doors and successfully hits target while I am in their area.B. Duties and Responsibilities 1. Enhances sales through effective and creative use of salesmanship techniques 2. Acts as a buddy trainer to a newly hire Sales Associate.3. Prepares, updates and submits operational reports (customer d-base, BIR sales logbook, WSR/DSR/POAS/DPR)4. Reports critical issues in the store/department such as customer complaints etc.5. Responsible for cash and credit handling and banking transactions such as credit card verification, deposits, etc. 6. Orients new personnel about his duties and responsibilities, company policies, rules and regulations7. Maintains customer patronage through impressive customer relations 8. Checks on the quality and quantity of merchandise prior to closing a sales transaction/packaging 9. Acts a Store supervisor/SMT in the absence of the Store Supervisor/SMT.10. Request for stock replenishment when necessary 11. Attends to the cleaning of store displays, shelves and cabinets 12. Receives deliveries, check damages and discrepancies and prepares the Delivery Receipt Memo (DRM), subject to the verification and approval of Store Supervisor/ Store Management Trainee13. Checks price tags against price lists and ensures that all merchandise are properly and correctly tagged14. Conducts daily stock inventory check at selling and stock room areas 15. Accountable for usage of change fund Show less
-
-
Sales Associate
-
Nov 2005 - Nov 2007
I started as Sales Associate. As a newbie, I tried to learn all the things I need to know about the products I am selling. I even googled some info to help me be more equipped.A. Job Summary The Sales Associate performs selling functions in the attainment of sales and marketing objectives and acts as an ambassador to project a positive and wholesome image for the brand and the company B. Duties and Responsibilities 1. Enhances sales through effective and creative use of salesmanship techniques 2. Maintains customer patronage through impressive customer relations 3. Checks on the quality and quantity of merchandise prior to closing a sales transaction/packaging 4. Packages merchandise purchased by customers5. Request for stock replenishment when necessary 6. Attends to the cleaning of store displays, shelves and cabinets 7. Updates stock cards or other inventory records 8. Receives deliveries, check damages and discrepancies and prepares the Delivery Receipt Memo (DRM), subject to the verification and approval of Store Supervisor/ Store Management Trainee9. Checks price tags against price lists 10. Conducts daily stock inventory check at selling and stock room areas 11. Other tasks that may be assigned from time to time Show less
-
-
Education
-
Fass Intelli College
Nursing Assistant, Nursing Assistant/Aide and Patient Care Assistant/Aide