Bank Team Manager

• Mar 2023 - Present

Specialist Money Adviser - Commercial & Personal

• Apr 2016 - Present

Providing specialist advice to the self employed and SME's. Taking a holistic approach reviewing the overall circumstance for a Sole Trader, Limited Company / LLP or Partnership - in order to provide a detailed framework and plan to ensure stability and growth. This includes specialist advice for personal debt and cashflow issues.Specialist in: Debt management, cashflow management, credit control processes, sales channels, income maximisation, court action. liquidation and dissolution for Limited Companies. Show less

UK / Ireland Operations Team Manager / Head of UK/Irish complaints BCN Hub.

• Jun 2013 - Mar 2016

Managing a team of 20 agents in the emergency operations department, ensuring a continuous high level of service provision. Dealing with high profile cases for VIP customers or where the media is involved. Analysing complex information in order to properly assess claims. Dealing with agent one-to-one feedbacks, training and coaching. Interviewing new candidates, dealing with complaints management and SLAs. Completion of audits, cost containment, process reviews and action plans. Maintaining a high level of product knowledge. Liaising with various levels of management and directors. Show less

Maintenance Co-ordinator

• May 2006 - Apr 2008

Liaising with home managers, surveyors, directors and various levels of management. Working to tight deadlines and budgets. Ensuring cost containment where viable. Covered a portfolio of 132 properties across South England / West Midlands. Organising maintenance works to ensure there is no gaps in care provision for service users. Raising purchase orders. High level of communication and organisation skills. Liaising with home managers, surveyors, directors and various levels of management. Working to tight deadlines and budgets. Ensuring cost containment where viable. Covered a portfolio of 132 properties across South England / West Midlands. Organising maintenance works to ensure there is no gaps in care provision for service users. Raising purchase orders. High level of communication and organisation skills.