Global Operations Manager

• Aug 2017 - Present

Director

• Apr 2004 - Oct 2015

Responsible for the provision of core services including client management, process management, effective knowledge deployment, robust case management and legislative compliance, strategic workforce planning, resource planning, talent management, budget planning & management, operational performance management, team leadership and performance and overall client satisfaction. Highlights • Established an award winning international resourcing consultancy within the in UK global mobility industry becoming the preferred choice of many of the world’s leading multi-national organisations. • Implemented, managed and developed bespoke analytics platforms to organise, automate, and synchronise sales, marketing, customer service, and technical support. • Implemented customer relationship management systems (CRM) and quality management systems (QMS) to achieve ISO 9001 certification in 2015 demonstrating the ability to consistently provide products and services that meet the needs of customers and other relevant stakeholders. • Responsible for marketing and business development strategies including social media, domestic and international conferencing, publicity material, website content and RRS updates. • Managed and increased the effectiveness and efficiency of the Service Delivery function through ICT improvements, coordination and communication between support staff and various business functions. • Lead a team of employment consultants and legal professionals and support staff across numerous locations. • Client facing relationship management working with new and existing clients to ensure that they remain engaged ad compliant with up-to-date Immigration policies. • Grew and mentored consultants, enabling their career development, growth in skills and competencies. • Drafting and delivering complex immigration related training and marketing presentations to external clients and customers.

Executive Officer

• Feb 1999 - Mar 2004